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“Would NOT recommend Pueblo Bonito - Much better choices in Santa Fe!!” 1 of 5 stars
Review of Pueblo Bonito Bed & Breakfast Inn

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Pueblo Bonito Bed & Breakfast Inn
3.0 of 5 Bed and Breakfast   |   138 W. Manhattan Ave., Santa Fe, NM 87501   |  
Hotel website
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Hotel amenities
Special Rate
$99 (USD)
Ranked #20 of 43 Santa Fe B&B and Inns
New Mexico
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
13 helpful votes 13 helpful votes
“Would NOT recommend Pueblo Bonito - Much better choices in Santa Fe!!”
1 of 5 stars Reviewed October 3, 2007

We stay in Santa Fe at least three times a year, it is a short-trip from our home in Albuquerque yet feels like we've really gotten out of town! That said, we have stayed many places - all have been B & B's or small Inn's. From the moment we stepped into Pueblo Bonito, we knew this stay would be different. Like many others, we picked this location because of it's convenience and admittedly also because our favorite place to stay was sold out. We arrived when afternoon "tea" was being served. A plastic bowl was set out with Cheez-it's in it. Not exactly our idea of tea! So we passed on the snack crackers. Also, we paid cash upon checking in...over $200...and the InnKeeper could not produce a receipt for us. Instead she hand wrote the total on a piece of scrap paper with the word CASH next to it. Our room was EXTREMELY disappointing. Not quaint, charming or eclectic, but instead cold, poorly decorated and falling apart. The bathroom caulk was cracking and falling-off around the vanity, toilet and in the shower. In the main room "artwork" (that is a stretch to call it art) consisted of posters purchased from craft stores still in the shrikwrapped plastic leaning on walls. No frames, no matting, just posters. Bedding was old, musty and uncomfortable and there was exposed plumbing and a hot water heater in the walkway between the mainroom and the bath. All of the painting, whether on furniture or on walls was obvioulsy layered on-top-of over and over again. The exterior and the grounds were in sad condition as well. All of the trees had dead growth that had not been cut-back but simply died and was hanging, waiting to fall off. Bark and ground cover has been kicked around so much that no plants have survived and the ground (ie: DIRT) is exposed. The front porch light was a burned out light-bulb that was cracked and weathered, no fixture. Pueblo Bonito's location would make it a sure attraction and money maker, unfortunately the owners have let it go to the point of no return. We will not stay here again and would not recommend that you do either. We did have high hopes for breakfast in the morning, hoping that would be good and we'd walk away from our experience with something positive to say. Frozen waffles, cold cereal and day-old pasteries were laid out where we had first encountered the Cheez-it's the afternoon before...we opted to stop at McDonalds on our way home instead!

  • Liked — Nothing - Needs overhaul and clean-up, dissapointing all the way around
  • Disliked — Everything, this place is a mess!
  • Stayed September 2007, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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434 reviews from our community

Traveler rating
    259
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (116)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Portland, Oregom
Top Contributor
122 reviews 122 reviews
33 hotel reviews
Reviews in 48 cities Reviews in 48 cities
59 helpful votes 59 helpful votes
1 of 5 stars Reviewed August 24, 2007

The Pueblo Bonito is a second-rate motel masquerading as a B & B. Its first and only advantage is location — a modest walk from the Santa Fe Plaza. Our room was dingy and forget the second "B" -- "breakfast" consisted of toaster waffles, dry cereal supermarket muffins, reconstituted OJ and bad coffee. Acceptable at Days Inn, maybe, but not for $160 plu tax a night.

  • Liked — Location
  • Disliked — Room and price
  • Stayed August 2007, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northern California
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed August 15, 2007

Nice folks. Beautiful place on outside. Our room had many small problems: non-functional porchlight; all a bit musty; sink not fully functional in tiny bathroom; AC unit in BR did not cool front room; squeaky bed was oldish and sunk in middle; blinds not functional; left bathroom window open at night for ventilation & awoke to find a homeless camp outside that window; ironed a shirt on fold-out iron board in kitchen, board was moldy and made the shirt stink; most of all, expected a great B&B meal in the morning, but were treated to a hotel-style continental, cold-pastry, etc., style breakfast.

  • Liked — Santa Fe style!
  • Disliked — See review
  • Stayed August 2007, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zoomster07
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed August 2, 2007

We tried this as we could not get into a more highly rated B&B. The property is old, our room was dark and not very clean, room furnishings are cheap, worn and tired, and a little run down. Biggest disappointment is the Motel 6 style food and beverages offered. Not what one would expect from a Sante Fe B&B in this price range. Staff was good, but this place badly needs an update and an serious upgrade to rooms and food being offered.

  • Stayed May 2007, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed July 6, 2007

we were expecting a super cute place after reading all of the great reviews, but we were not at all pleased with our stay. the room was a little cramped and run-down, no nice amenities. the next morning, there must have been a sewage problem because it smelled terrible. and this all would have been more than fine if the service had been pleasant, but it was far far from it. we did not feel welcome, no one went out of their way to ask how we were doing or if we needed anything. not only did they not ask, i felt like the woman kept giving us dirty looks. the toaster was on way too hot, so it burned my bagel, and instead of being pleasant about it the woman there snatched the bagel away like i had done it on purpose. the whole experience was very bizarre. we did not feel remotely welcome, which was surprising for the amount of money we paid, and aren't b&bs supposed to be warm welcoming places? and we are both very nice midwestern people, i swear! we are not high maintenance, we are not loud, we are not offensive. i'm not sure what the deal was, but i do know we will never ever go back and would not recommend it to anyone.

  • Liked — nothing
  • Disliked — everything
  • Stayed June 2007, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tucson
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 22, 2007

Great Stay at the Pueblo Bonito. Loved our room. Enjoyed the courtyard and sundeck and grounds. The atmosphere inside and out was charming "Old Southwest/Cowboy/Indian era". Property was well preserved -is over 150 years old. Main building had massive foot thick adobe walls- made it very quiet and cool - was lots of fun to stay in. Our room was colorful, comfortable, clean and had lots of interesting knick/knacks - well placed around the room. Not gaudy or "foo-fooy". Lots of elbow space in room as well - not cramped like many are. Loved the leather reading chair and lamp in my room. We also had a firm queen bed, small seperate area stocked with coffee maker, coffee, and fridge; a kiva fireplace (not needed but added charm), a full bath (small but adequate) and a huge closet. Excellent value- room charges include every thing except tax (i.e. downtown location, parking inside grounds, internet access, local phone calls, afternoon margaritas and wine, and of course breakfast). Breakfast was great. Huge spread of food(s)- the honeydew melon was amaziingly sweet and juicy- best I have every had. Coffee was strong and hot- very smooth. This was a great place to stay and we will be excited to return.

  • Liked — Size (18 rooms), Historic, Southwestern, Uniqueness.
  • Disliked — Crowds in the downtown area. Waiting in lines at restaurants.
  • Stayed June 2007, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
60 reviews 60 reviews
35 hotel reviews
Reviews in 35 cities Reviews in 35 cities
207 helpful votes 207 helpful votes
5 of 5 stars Reviewed January 11, 2007

We pulled into Santa Fe on December 30th as the snow came down in buckets - one of the biggest snow storms since the 1970's we are told! We found Pueblo Bonito under a BIG blanket of snow and checked into our room "Tesque." Authentically Santa Fe - this is an old hacienda which has been converted into rooms. Rustic, charming, inviting, and a fabulous location to walk into town and take in the action on the square.
The room had its original floors, a kiva fireplace, and while a bit small - its southwestern charm made it a place to remember. The breakfast at the hotel was plentiful and we ate by the fire which warmed us in the common area. The setting, the structure itself, and its proximity to the historic district make this an A+ place for your stay in Santa Fe. We want to go back in the summer and we will definitely stay here again.

  • Liked — The convenience to downtown
  • Disliked — The room was a little small.
  • Tips/Secrets — Don't go there expecting a Resort - it is not. But if you want to enjoy the authentic southwest - this is the spot for you!
  • Stayed December 2006, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pueblo Bonito Bed & Breakfast Inn

Address: 138 W. Manhattan Ave., Santa Fe, NM 87501
Phone Number:
Location: United States > New Mexico > Santa Fe
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #20 of 43 B&Bs / Inns in Santa Fe
Price Range (Based on Average Rates): $
Hotel Class:3 star — Pueblo Bonito Bed & Breakfast Inn 3*
Number of rooms: 19
Official Description (provided by the hotel):
Enchanting, historic Old Santa Fe at it's best! Secluded adobe pueblo-style compound nestled quietly in downtown Santa Fe. Walk to plaza, restaurants, shopping, Canyon Rd, etc! New Mexico travelers favorite for 29+ years. Voted "Guests Favorite 2011, 2012 and 2013!" (8,500+ properties rated US & Canada)! THE Best Value in Downtown Santa Fe. Complimentary parking, Wi-Fi, breakfast buffet, afternoon tea and romantic kiva fireplace in every room! Seven foot breakfast buffet featuring our famous Breakfast Tamales- soon to be your favorite too! ... more   less 
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Also Known As:
Pueblo Bonito Bed And Breakfast Inn
Pueblo Bonito Hotel Santa Fe

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