We were looking for a place and realized there was an event in town so settled on this hostel since we were on a budget. They wouldn't let us see a room before we checked in and within minutes of checking in to our room (and paying) we realized it was a dump and there was no way we could stay there. We went to the front desk and said we could not stay there and they would not refund our money We called our friend who lives in town and when she talked to the owner he told her to go XXXX herself and was extremely rude. They would not refund us even though we didn't even get settled. We had to eat the $35 for our 25 minutes of being there. The place is gross and I would not recommend it to anyone. What a wonderful way to welcome us to the city of Santa Fe. Beware of this place and the owner.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
July 20, 2010
The Hostel staff is rather proud of our Initial Trip advisor review. Lodging in town was packed as there was large event...The member checked in, accepting the room offered with out complaint... As soon as the door closed, the member,having obtained a secure place to stay,apparently started phoning other properties for a cancellation...Some time later,having found a place where they would rather stay... There was a return to reception and a demand made for refund... following our written and posted policy, none was offered...the member then placed a call (as we recall) to the operator of the property they hoped to stay at. This individual phoned our desk & had at us ... Yes, we firmly pushed back..The Santa Fe international Hostel is a ethical & humane intended community for travelers where a promise made, is a promise kept. The member attempted to operate from a different viewpoint...And finally, was invited to leave the property...Preston Ellsworth,Board Chairman. Hostal Int'l De Santa Fe
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