We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Beautiful property” 5 of 5 stars
Review of Hilton Santa Fe Buffalo Thunder

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save
You added Hilton Santa Fe Buffalo Thunder to your Saves list
Hilton Santa Fe Buffalo Thunder
4.0 of 5 Hotel   |   20 Buffalo Thunder Trail, Santa Fe, NM 87506   |  
  |  
Hotel deals
  |  
Hotel website
  |  
Hotel amenities
Ranked #27 of 60 Hotels in Santa Fe
arizona
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
34 helpful votes 34 helpful votes
“Beautiful property”
5 of 5 stars Reviewed August 26, 2010

We recently spent 4 nights at the Hilton Buffalo Thunder, and we could have stayed longer.
The property is beautiful and clean. We did have an issue with our room as the safe was not operational. We had a king Jr suite in the spa building on the 5th floor and it was beautiful. Very large balcony, living area with fireplace and very nice bathroom. I really don't know what previous guest were complaining about as we found everything and everyone to be at the hotel to be up to Hilton standards. We ate at the buffet the first night and the food was OK. It looked like it was dry in the dishes but the flavor was there. We ate two night at the grill downstairs in the casino and found the food there to be good as well. Casino is a little tight but fun. We loved the views from the hotel and did not mind the short 15 min drive into Santa Fe. Spent one day driving north to the wineries and that was great fun. Would definately return for a stay at the Buffalo Thunder.

  • Stayed August 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,134 reviews from our community

Traveler rating
    475
    358
    183
    75
    43
See reviews for
245
529
45
148
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (298)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Turkish first
  • Any
English first
San Diego
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
39 helpful votes 39 helpful votes
2 of 5 stars Reviewed August 12, 2010

We had a family reunion there. Had tweny five family members. We all arrived around 3:00 p.m. Only one room was available. The majority of us had to wait until 4:30 pm for our room. I'm a Honors members and received a complimentary upgrade and coupons for a free breakfast for two each morning. If you are a Honors member, be sure to check Hilton's website for specials before you book. We received a AAA rate with their Getaway package and received the free breakfast offer. We overall enjoyed the property...somewhat. Unfortunately the bad outweighed the good. It is close enough to Santa Fe to be convenient, yet far enough away to feel away from it all. The food service was very disappointing for a place claiming to be a resort. For breakfast, there is a mid size restaurant with a buffet that was very basic..., bacon/sausage/pancakes, but you can order eggs anyway you want thru the waitress. Here's a tip. A few of our party members stay at the Homesuites just up the hill from the Resort (of which I might stay next time). They have free buffet included. For those in our party that had to pay at the Resort they just went up to the Homesuites had the buffet and tipped the waitress a reasonable amount for the food. The MICA restaurant itself is in the interior section, no windows....uninviting. Service was good at the MICA. For dinner, the buffet was very basic as well. It was pricey, not worth the money. We went to Gabriel's (Mexican food) about ten minute drive frm resort. Saw alot of the hotel guests there. My husband and I play poker and black jack locally so were glad to discover they had a casino. The casino needs better air conditioning...much much too smoky. It was one of the worst for smoke we had been in to. For a Resort, it was awful. But luckily the poker room is "suppose" to be smoke-free. The deli is in the casino... bad. The service is the casino took too long, when questioned I had to repeat my order each time I ordered. Room service was poor too, The food was ok, but they assign only one person to take, make and delivery the orders. We had to wait over one hour for our food. My husband was really irritated. Sorry to complain but these things made our trip memorable as to why we will not return to this RESORT. This was the frosting on the cake...my mother-in-law was sitting at the slots, two men started getting into a fight next to her. She immediately looked around, then move away for a couple of minutes. They immediately left "together" she looked down and her purse was missing. My father-in-law went to the security guard station...no security guard there, he went to the cashier cage and asked for the guard..they said, it doesn't surprise me the guard isn't there..they called his supervisor to report the problem. For twenty-eight minutes no one was at the station, in the meantime someone brought the purse over minus her money. We complained to the supervisor when she FINALLY arrived. Every employee we told the story to had the same feeling that their security was lacking. Next the cleanliness around the hotel rooms. Food left outside the rooms, stayed there until late afternoon, housekeeping didn't pick up. The pool side was very nice. Good chairs and cabanas available. Jacuzzi was FULL of young kids ALL the time. You rarely saw any adults in it. Then the final straw. I asked the conceige to print out our booking passes for a 2:45 pm flight on Southwest. Gave her three boarding passes slips at 9:30 am, and asked her to be sure to call for the boarding passes at exactly 2:45 pm cause I wanted to get an early boarding number on the flight. When we arrived back at the hotel at 3:00 pm that afternoon from Santa Fe, we discovered she had only printed out one boarding pass with the remaining two not booked. My son and husband where the last number on the flight. We were not able to sit together. Never-Never Again, Buffalo Thunder!

  • Stayed August 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mkricherson, Marketing Coordinator at Hilton Santa Fe Buffalo Thunder, responded to this review, August 23, 2010
Good afternoon,

My name is Marylyn Richerson and I am the Marketing Coordinator at the Resort.

I would like to thank you for taking time out of your day to write this review. Without guests like you we would not know where our areas of improvement are. Please know that these challenges have been addressed and we are in the process of re-training our staff to better serve our guests. If you would like to discuss this further please feel free to contact me at 505-819-2011.

I hope that we may have the chance to redeem ourselves in the future.

Thank you,
Marylyn Richerson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
canyon, tx
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 5, 2010

We look forward to our trips to the Santa Fe area and always stay at the Hilton Santa Fe Resort at Buffalo Thunder. Painted Parrot Buffet and deli outstanding. A lot of see and do in the immediate area. Close to grocery store, shopping, and gambling. Beautiful pool and hot tub, outdoor and indoor. Golf course within walking distance. Shuttle to Sante Fe and other casinos. Short drive to Taos and Enchanted circle. Highly recommended.

  • Stayed July 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northbrook, Illinois
Top Contributor
64 reviews 64 reviews
48 hotel reviews
Reviews in 43 cities Reviews in 43 cities
105 helpful votes 105 helpful votes
5 of 5 stars Reviewed August 1, 2010

We closed out our week NM vacation with two nights at Buffalo Thunder 15 minutes north of Santa Fe. A few weeks back we stayed at the Homewood Suites on the p[roerty and gave it high marks. As it was sold out we stayed at the Hilton and do not regreet it one iota.

As a Hilton Honors Gold member we were upgraded to a larger room - larger is an understatment - it was huge. The room was very clean throughout and it was made up very quickly every morning. As a suggestion, I would try to avoid the inside facing rooms on the 3rd floor of building #2. Balconies will overlook directly onto large roof top AC units. Thus we spent little time on the balcony. Other minor issues was no tissue in the dispensers and they did not replenish toiletries.

We ate at the buffet both nights - we did not want to eat at the fancy restaraunt and the dining options in the casino did not appeal to us. Though people have complained about the buffet for lacking options, we thought the quality was decent and the options more than enough to satisfy. The breakfast/lunch place - Maci, was good - it would have been nice if they would have it as an ala-carte option for dinner as an alternative to the "fancy" dining spot or the buffet.

The pool area was very comfortable - nice lounges, plenty of towels and an attentive serving staff.

Locationis great for day trip to Chamas, Abiquiu, Taos and Bandallier.

As we have been to Santa Fe several times, we did not feel the need to stay in town. Buffalo Thunder was the right place for relaxing. As I haev family in the area, we will definitely stay at either of the hotels on the Buffalo Thunder campus.

  • Stayed July 2010, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mkricherson, Marketing Coordinator at Hilton Santa Fe Buffalo Thunder, responded to this review, August 23, 2010
Good afternoon,

My name is Marylyn Richerson and I am the Marketing Coordinator here at the Resort. I wanted to thank you for your review and let you know how excited we are about it! I would like to know if we can use your review as testimony on our new website?

I can be reached at 505-819-2011.

Thank you very much for your time!

Marylyn Richerson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Little Rock, AR
Senior Contributor
39 reviews 39 reviews
34 hotel reviews
Reviews in 30 cities Reviews in 30 cities
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed July 23, 2010

Great 4-night stay. Had a full suite with 2 double beds in the bedroom. Very spacious, and fantastic bathroom. Even had a 1/2 bath off the living room. Very nicely decorated. Got a suite for less than what you'd pay for a small room in downtown Santa Fe. Excellent golf course at the resort, as well as casino. Very highly recommended.

  • Stayed July 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colorado
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed July 21, 2010

We're from CO and know Buffalo Thunder primarily as a more upscale casino and golf course than for the other amenities it offers. We're not high stakes gamblers but find this casino to be better in payoffs than other casinos in the vicinity. There was no problem getting a room within a week of our trip.

During this stay we saw more children than in previous visits. However, parents of kids under the ages of 12 should not mistake this "resort" as having amenities for their little ones. We did see more teens at the outdoor pool than before.

The hotel rooms are exceptionally nice given the newness of this resort. Only a couple of negatives: some torn ceiling drywall above the shower in the bathroom--also a but mildewy; and beyond the terrace wall outside of our hotel room was a short span of roof littered with cigarette butts, standing water and some soda cans--a little unsightly but I wasn't out there long. If this resort is to retain a 4+ star rating, it will have to pay some closer attention to these major details.

A variety of on-site restaurants were appealing, but travelers should take advantage of some of the other local favorite eateries. The Mica Restaurant had good food but slow service. The Painted Parrot Buffet is your garden variety casino buffet. Because this resort also serves as a conference center, the menu in the buffet was definitely conference-style entrees--nothing exceptional.

The Wo' P' In Spa is a bit pricey but the fitness room and indoor pool are above average in comparison to other resorts we've stayed at.

High Points: Get a Player's Card in the casino and play---room and food discounts will accrue. Take advantage of outdoor pool--- it's very clean--great chairs and they serve awesome margaritas! Sight-see --- Santa Fe, Espanola and Albuquerque are an hour or less away. The hotel/casino and majority of the employees were very friendly and helpful.
Low Points: Trying to book rooms w/o the Player's Card discounts. My room and my parents' rooms were $49 to $59 per night --- the best our friends could find w/o Player's Card discount was $188.

It's a great get-away.

  • Stayed July 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
texas
Senior Contributor
34 reviews 34 reviews
25 hotel reviews
Reviews in 23 cities Reviews in 23 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed July 21, 2010

Our family with three small children stayed for 3 days and overall enjoyed the property. It is close enough to santa fe to be convenient, yet far enough away to feel away from it all. The food service was very disappointing for a place claiming to be a resort. For breakfast there is a mid size restaurant with a buffet that was downright anemic. The restaurant itself is also dark an uninviting. For dinner, the buffet was very pedestrian and lacked healthy choices. The deli is in the casino so unless you have a gas mask to deal with the smoking, don't bother. Room service was poor too, The food was ok, but they assign only one person to take, make and delivery the orders. A wait of nearly 45 minutes is too long. They also have a kids' center which looked great, but it was not staffed or open during our trip. Finally, the concierge was not terribly well informed about the area and what was offered.

  • Stayed July 2010, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Hilton Santa Fe Buffalo Thunder? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Santa Fe Buffalo Thunder

Address: 20 Buffalo Thunder Trail, Santa Fe, NM 87506
Phone Number:
Location: United States > New Mexico > Santa Fe
Amenities:
Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Santa Fe
#8 Luxury Hotel in Santa Fe
#18 Business Hotel in Santa Fe
#21 Family Hotel in Santa Fe
#25 Romantic Hotel in Santa Fe
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hilton Santa Fe Buffalo Thunder 4*
Number of rooms: 1
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Cheap Tickets, Hotels.com, Hilton Hotels, Priceline, Agoda, TripOnline SA, Odigeo and Tingo so you can book your Hilton Santa Fe Buffalo Thunder reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Santa Fe Golf Resort & Spa At Buffalo Thunder Hotel Santa Fe
Hilton Santa Fe Golf Resort And Spa At Buffalo Thunder
Hilton Santa Fe Hotel
Santa Fe Hilton

Owners: What's your side of the story?

If you own or manage Hilton Santa Fe Buffalo Thunder, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.