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“Pretty Nice” 4 of 5 stars
Review of Hilton Santa Fe Buffalo Thunder

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Hilton Santa Fe Buffalo Thunder
4.0 of 5 Hotel   |   20 Buffalo Thunder Trail, Santa Fe, NM 87506   |  
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Ranked #26 of 60 Hotels in Santa Fe
Roswell, New Mexico, United States
Top Contributor
77 reviews 77 reviews
35 hotel reviews
Reviews in 35 cities Reviews in 35 cities
43 helpful votes 43 helpful votes
“Pretty Nice”
4 of 5 stars Reviewed July 1, 2014

My wife and I stayed here for a couple nights during a conference. They upgraded us to a very nice room for free and it was very comfortable. The hotel is very clean and the pool area is beautiful. If there is one complaint, it is that the hotel is not very easy to navigate, it is very big and you can get lost a little. We only went to the pool once, it was very crowded and it could have been nicer with less people, but it is a large resort, so it does make sense that it would be crowded. Overall, a very good hotel.

  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,182 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (309)
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English first
Zionsville, IN
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed June 30, 2014

Our family of 5 just returned from 5 day stay at Buffalo Thunder. We loved it. The hotel is very new and clean. We booked a one bedroom suite which was perfect for our family of 5. One full bath with 2 showers and a half bath. Beautiful balconies with views of the mountain. My husband loved the golf course. He played two times. I tried the spa and had a great massage. Pool is super kid friendly-just wish the outdoor pool water was warmer. Kids preferred the indoor pool because it was warmer. Pool bar staff is great. Guy the bartender is great and took super good care of us. Pool bar food was good-pizzas are large and fairly priced. Mica has a great breakfast. We were thrilled with our decision to stay outside of Santa Fe rather than in town. This resort appealed to the whole family.

Room Tip: One bedroom suite is great for families.
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  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, CO
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed June 29, 2014

Our family of five spent a weekend here and loved the room, the tennis courts, and the pools. The décor is also lovely; lots of cool artwork and sculpture. Food was on the expensive side, but I expect that at a resort, and the breakfast buffet at Mica was very good. We did not go to the casino.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thornton, Colorado
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed June 29, 2014

We stayed 2 nights at the Buffalo Thunder as was not impressed. Waited 20 minutes one morning for the pool to open once they got around to un-locking the gate we found that the pool area was an absolute mess. Trash and food was left from the day/night before, no towels and the restrooms were gross, no toilet paper and trash all over the floor. The casino is small and disgusting. You can smoke but not drink???????? Really since when is breathing second hand smoke healthy. You cannot eat breakfast in the café if you do not have some type of rewards card(seriously)!! The mini frig in our room did not work, no snacks on the tray and you have to pay for wifi........I would never stay here again!!!!

  • Stayed June 2014, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hal L, General Manager at Hilton Santa Fe Buffalo Thunder, responded to this review, July 27, 2014
Dear Michelle,
Thank you for taking the time to share comments on your recent stay at Hilton Santa Fe Buffalo Thunder. I was disappointed to read that we provided such poor service at our outdoor pool and there is no excuse for the condition you found the pool in that morning. We have pool attendants with the responsibility of cleaning and organizing this area every morning prior to our 8am opening. I have shared your experience with our Executive Housekeeper for follow-up. Regarding the casino, state law does not allow the consumption of alcoholic beverages on the casino floor. The three restaurants that we have open for breakfast on the property do not require any type of Rewards Card, so I am confused on your comment regarding this restriction.
I am truly sorry that we provided such poor service to you during this visit, which I can assure you, is not the case in most instances. I would enjoy speaking with you regarding your stay and have added my office phone number and email address for your convenience.
Thank you again for taking the time to write.
All the Best

Hal Leonard
General Manager
(505) 819-2000
hal.leonard@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tennessee
Top Contributor
126 reviews 126 reviews
43 hotel reviews
Reviews in 53 cities Reviews in 53 cities
77 helpful votes 77 helpful votes
2 of 5 stars Reviewed June 27, 2014

The hotel is a good average hilton with spacious rooms and cleanliness. The TV is disappointing with limited channels (some with no signal) and specifically designed to sell pay per view when you turn it on. Don't think the balconies are private if you get one. Wifi is expensive if you don't qualify for free service. The place seems to be children oriented - they are everywhere. Pool is OK if you like kids - more chance of peace in the indoor pool. Best part of the hotel is the Red Sage restaurant. The food, service and wine were outstanding and I don't say that lightly.
Now for the bad stuff. The casino is ruled by a big brother who bans alcoholic beverages and encourages smoking (there is a small non smoking room without table games.) I am personally offended that someone should think I'm incapable of deciding when and where to drink a beer. I am also personally offended ( although still alive) by second hand smoke. The alleged "comps" are difficult to understand, poorly advertised and not suited to tourists. For these reasons, I would not go again. I would try the Red Sage if I'm nearby.

Room Tip: Choose a room in the tower near the front desk - otherwise it is a long walk to the elevators for th...
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  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hal L, General Manager at Hilton Santa Fe Buffalo Thunder, responded to this review, July 27, 2014
Dear Clogtowner,
Thank you for taking the time to comment on your June stay at Hilton Santa Fe Buffalo Thunder. I was pleased to read that you found our rooms spacious and clean and that our Red Sage Restaurant was "outstanding" in terms of food, service and wine. I was however disappointed to hear that our TV selections were less than desirable. We currently offer 49 channels with 17 of them HD, so if there are other channels that you would like to see, please let me know. Regarding your comment on the casino not allowing alcoholic beverage consumption, unfortunately this is a state law and not dictated by the casino operation. I have passed along all of your comments regarding the casino (which is not managed by Hilton), to the casino management team for their follow-up.
Thank you again for your comments and if I may be of further assistance to you, please feel free to contact me via email or telephone which I have listed below.
Sincerely,

Hal Leonard
General Manager
(505) 819-2000
hal.leonard@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mesquite, Texas
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed June 25, 2014

This was our 3rd visit this year to Buffalo Thunder in Santa Fe. The property is beautifully landscaped with native New Mexican plants and foliage. There are spectacular views from almost every side of the hotel. The rooms are very clean and always smell like Pinon wood when you arrive. The beds/pillows are extremely comfortable. The casino is festive with plenty of slot machines and games to choose from. There are a few restaurants with our favorite being The Turquoise Trail. They have a wide variety of food and it's always good. One of the best kept secrets, not sure why they don't advertise it, is a paved walking trail. It's the old trail around the golf course that you can either take a short walk on or walk for miles. All very scenic. If you want to excercise indoors there is a nice workout facility. They have a great spa as well and 2 pools, one indoor and one outdoor. Best pina colada I've ever had at the pool bar! Last but not least, they are incredibly dog friendly. Everytime we go, we take our dog. The staff greets our dog as well as they do us. We can't wait to go back.

Room Tip: Rooms on the second floor facing the Sangre De Cristo mountain range have beautiful views. If you ta...
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  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
United States
1 review
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed June 23, 2014

A really wonderful experience and look forward to another visit. The staff was top notch. Beautiful New Mexico style hotel, and the location, as I said, is just amazing. The only suggestion for any change would be the snack system set up in the room. I've never seen this done before, and I know there were complaints. The room was stocked with all sorts of snacks, in and out of a small fridge....all on a sensor so that if you just happened to pick anything up, you are charged. Somehow it doesn't give a great feel. Would seem better to simply have "snacks" available through room service...maybe some special tray that could be requested, so hotel can still keep control on what is used, but without the strange impression given by the current system. The mini fridge could not be used because of the "triggers". So just a regular mini fridge and snacks on request would seem a better system. Other than that one thing, the experience was really perfect and I would definitely return and recommend to others!

  • Stayed June 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Santa Fe Buffalo Thunder

Address: 20 Buffalo Thunder Trail, Santa Fe, NM 87506
Phone Number:
Location: United States > New Mexico > Santa Fe
Amenities:
Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Santa Fe
#8 Luxury Hotel in Santa Fe
#15 Business Hotel in Santa Fe
#19 Family Hotel in Santa Fe
#23 Romantic Hotel in Santa Fe
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hilton Santa Fe Buffalo Thunder 4*
Number of rooms: 1
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Also Known As:
Hilton Santa Fe Golf Resort & Spa At Buffalo Thunder Hotel Santa Fe
Hilton Santa Fe Golf Resort And Spa At Buffalo Thunder
Hilton Santa Fe Hotel
Santa Fe Hilton

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