Stayed june 3 thru june 5, 2014. Beautifully appointed hotel with lots of interesting southwest art in the lobby and common areas. Very clean and well cared for. Hotel shops were high end with good selection of merchandise but greatly overpriced. Rooms were well appointed and a real bargain for the money spent. Restaurants, bars, spas, shops, etc. were all greatly overpriced and were therefore avoided. I liked the fact that the hotel provided as much bottled water as one wanted at no charge. Would always take one or two with us before leaving to see the sights.
Drawbacks: Returned to room after first day out to find our card keys not working and the room door unlatched. I assumed it had been left ajar by housekeeping and had been that way all day. Front desk re-encoded our card keys but seemed to not care about our room being left open all day. Balcony light was burned out and the fixture was absolutely filthy with cob webs and dirt accumulation hanging from it. Asked that it be cleaned, but no one ever appeared to fix it. There was no working ventilation fan in the bathroom, leaving us with steamy mirrors and stinky smells. I was here two years ago and used swimming pool cabanas at no charge. This year found out there was a charge for cabana use between $50 and $75 dollars. Sat out by the pool at night and lots of children were in the pool after dark. Pool lights did not come on until well after dark and this meant no one in the pool could be seen for a period of about 45 minutes. No way a parent count see their children in the pool. Again I made the staff aware of the safety hazard and potential liability, but basically got a brush off by a security person who said he would make management aware. Lighting was the same the following night.
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- Also Known As:
- Hilton Santa Fe Golf Resort & Spa At Buffalo Thunder Hotel Santa Fe
- Hilton Santa Fe Golf Resort And Spa At Buffalo Thunder
- Hilton Santa Fe Hotel
- Santa Fe Hilton