I stayed her 05/07/14. Ok, the prices for the rooms vary from one hour to the next. When I checked in, the standard King bed, non smoking was $129 plus taxes and a resort fee. However, they upgraded me to a King balcony for free because I'm a Hilton Honors member. Free? Hardly! There are a lot of variables which go into the prices of the rooms. If you go to Hilton's website and book the room in advance, you will NOT get the BEST price! This was a little disturbing to me when I found the same room for $30 less per night on the same night and it was the same room. Yes, it was advertised for $90.50, at the same time Hilton was offering it for $129!. I challenged the reservation with the front desk and they refused to reduce the price of the room to match the lower price. See: www.hotelreservations.com I went through a 10 minute back and forth with the front desk attendant and they said that Hilton's price was not the lowest, might not ever be the lowest, and any traveler making a reservation should check at least 5 different websites to find the lowest price. It would seem to me that Hilton would want to insure their Hhonors rewards members were happy, but no, they would not match the lower price.
The front desk person also warned me that I should carefully read the fine print, terms and conditions, because they are not all the same and I could wind up paying for the room if I had an unexpected cancellation. All this makes me wonder about a class action law suit against the hotels and third party vendors who buy up rooms and try to resell them for a few bucks less. One never knows if they are getting a good deal or not. Some advertising leads you to believe you're getting the best price, when in reality, you're not.
The attendant also advised us that the hotel makes money on the third party vendors by having them buy up blocks of rooms, which they pay Hilton for. Since the hotel was only at around 80% capacity this night, according to him, they made money from the vendor by having them pay Hilton for the rooms that went unsold. Suggestion: If you can, review a number of on-line websites for the best price and book through them. That was Hilton's employee's best suggestion and response. Don't go through Hilton's website, because it is not going to give you the best price. Add your hhonors number once you arrive at the hotel so you get the credit on your rewards account.
For the price, you get a very nice Hilton hotel. The room was impressive, clean and well stocked. We requested additional towels at 8:30 p.m. and they were delivered within 5 minutes. The hotel is situated on top of the casino, which may be considered the 1st floor. I did not hear any noise from the casino or anything else, and I am a light sleeper. I rested very well and awoke to gorgeous sunshine!
I ate in the casino restaurant, it was was unremarkable. I will say that the mixed drinks were good and not overpriced as they are in some casino restaurants. The hotel restaurant closes at 9, so get there early! Staff at the hotel were friendly and attentive.
The location is a quick 15 minute drive to town (a straight shot on an interstate) and you don't have to worry about parking (free at the hotel) or security.
The only downside, as with most Hiltons, was the $10 per/day charge for accessing the internet PER DEVICE!. You have to ASK, but this fee will be WAIVED if you show you're an Hhonors member upon check-in. If you don't ask, they will bill you! It's all about the money!
This is NOT a 4 or 5 star resort. It's good, but not great. Some of these folks on Yelp or Tripadvisor tend to overrate everything. Be mindful of this. Only 1% or less of the hotels in the world would rate 5 stars.
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- Also Known As:
- Hilton Santa Fe Golf Resort & Spa At Buffalo Thunder Hotel Santa Fe
- Hilton Santa Fe Golf Resort And Spa At Buffalo Thunder
- Hilton Santa Fe Hotel
- Santa Fe Hilton