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“Couples retreat night” 4 of 5 stars
Review of Hilton Santa Fe Buffalo Thunder

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Hilton Santa Fe Buffalo Thunder
4.0 of 5 Hotel   |   20 Buffalo Thunder Trail, Santa Fe, NM 87506   |  
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Ranked #27 of 60 Hotels in Santa Fe
Santa Fe, United States
1 review
4 helpful votes 4 helpful votes
“Couples retreat night”
4 of 5 stars Reviewed November 4, 2013

We had a romantic getaway at the beautiful Hilton hotel at Buffalo Thunder. We saw a fabulous fashion show & enjoyed live music at the Turquiose Trail. The gorgeous Roman bath style pool & hot tub was a great way to start the day. What a nice getaway in our backyard!

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hal L, General Manager at Hilton Santa Fe Buffalo Thunder, responded to this review, November 5, 2013
Dear Elizabeth,
Thank you for choosing Hilton Santa Fe Buffalo Thunder for your recent romantic getaway and for the outstanding review on your stay. Since we're right here in your backyard, I hope that we'll see you again very soon. And please feel free to contact me personally, whenever you have a special occasion to celebrate.
Sincerely,

Hal Leonard
General Manager
hal.leonard@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,038 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (281)
Date | Rating
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English first
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed November 2, 2013

This resort is exceptionally great. We have been to other casinos and this one was one of the best. The room was super clean, alot of amenities, down comforter bed, very pleasant stay. The casino was very clean and well kept. The indoor /outdoor pool was amazing with kiddie pool & sauna indoor and outside. Will definitely go back in summer for swimming with the family. Very pleasant happy stay.

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hal L, General Manager at Hilton Santa Fe Buffalo Thunder, responded to this review, November 5, 2013
Dear Josieprinces,
Wow! What a fantastic review of your recent visit to Hilton Santa Fe Buffalo Thunder. I was so pleased to hear that you enjoyed so much of our resort and that you'll be coming back in the summer. If I can be of assistance to you in making your reservation, I hope that you will reach out to me to do so, as I would enjoy meeting you and your family on your next trip.
Thanks for taking the time to share your comments with the readers of TripAdvisor.
All the Best

Hal Leonard
General Manager
hal.leonard@hilton.com
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San Jose, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 2, 2013

Well maintained facility, clean comfortable room and excellent service. The hotel is easy to get to and is very convenient to down town Santa Fe. The fitness center and pool are are excellent. My only complaint was the internet service. I needed Hilton IT help to get connected and after I was connected the system was slow.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hal L, General Manager at Hilton Santa Fe Buffalo Thunder, responded to this review, November 3, 2013
Dear George,
Thank you for taking the time to review your recent stay at Hilton Buffalo Thunder. I'm thrilled that you found our resort well maintained, with a clean, comfortable room as well as excellent service. I was also pleased to read that you found out that our property is very convenient to downtown Santa Fe. I also want you to know that we continue to work on improving the internet connectivity and speed, which I can assure you will be even better during your next visit to Santa Fe.
Thanks again for your very positive review.
All the Best

Hal Leonard
General Manager
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Tampa, United States
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 30, 2013

Large hotel with modern amenities. A good party destination. Very clean hotel. Our room had a lot of space and bathrooms are nice. Large shower. Even the non-smoking casino staff was very attentive to us. Overall, this is an all encompassing hotel with a lot of things to do.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hal L, General Manager at Hilton Santa Fe Buffalo Thunder, responded to this review, November 3, 2013
Dear Mark,
I greatly appreciate the outstanding review on your recent staty at Hilton Buffalo Thunder. I was pleased to hear that you found our resort clean with an attentive staff. I look forward to welcoming you back on your next visit to Santa Fe.
Sincerely,

Hal Leonard
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leawood, Kansas
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed October 29, 2013

Just stayed here on a long weekend getaway. I was going to stay downtown/plaza and not rent a car. This was an easy drive and was a very safe location. Looking at the negative reviews here, they had to be written by people who do not travel very often and or want champagne on beer budget.

We stayed on the executive floor with a fireplace. I would have liked to have had the fireplace across from the bed instead of being on the same wall as the bed however I understand that the construction is what it is. Nice balconies and very much enjoyed the sunsets. My only complaint for the room is there was not any mirror besides the bathroom sink. It would be easy to install even on the inside of the closet door.

We ate at the Red Sage on our first night as we got settled into the hotel. It was expensive however it was very good. Being from the Midwest I did not spend the money on one of their steaks however at the table next to mine someone ordered the porterhouse and it looked great. The service was good and what I would expect for these prices.

The coffee counter (Starbucks) was slow in the morning. However the coffee in the room worked just fine. I stayed out of the casino due to the smoke that was very think. I think this is a NM casino thing and not a hotel thing.

We did attempt to book spa services however they do not open until 10 am and that would have taken up too much of our day of site seeing. I am guessing that maybe there is not the demand however 8 to 5 seems more convenient than 10 -6.

I would definitely stay here again.

Room Tip: Great sunsets looking over the pool. Seeing the tops of the air conditioners etc. was not big deal...
See more room tips
  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hal L, General Manager at Hilton Santa Fe Buffalo Thunder, responded to this review, November 3, 2013
Dear rj,
Thanks for taking the time to review your recent stay at Hilton Buffalo Thunder and I was happy to read that you chose our resort over the downtown/plaza area! Your comments on Red Sage are also greatly appreciated and I'm glad that your enjoyed your dining experience there.
And since you are planning on returning, please send me a note prior to your arrival as I would enjoy meeting you. Thanks again for the great review.
All the Best

Hal Leonard
General Manager
hal.leonard@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 28, 2013

This was one of our favorite places to stay. The front desk staff was five stars house keeping was a minus 5. The hotel felt like they were cutting corners economically . We missed all the friendly hellos from staff while walking thru the hotel. We were upgraded to a nice room due to concerns we had with our first room but the second room had a dirty towel and bathrobe behind the door that we didn't discover till morning ugh. Would I give them an other chance probably but on this visit hilton didn't make the grade.

Stayed October 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hal L, General Manager at Hilton Santa Fe Buffalo Thunder, responded to this review, October 31, 2013
Dear Photoman,
I greatly appreciate you taking the time to comment on your recent visit to Hilton Buffalo Thunder. I was pleased to read that you gave our Front Desk staff a 5-star rating and that they were able to upgrade you to a nice room. I was disappointed however, to read that the condition of the room was not up to our high standards and that a towel and robe remained from a previous stay. I can assure you that this is not typical of the type of service provided by our Housekeeping Department, as their company-wide and TripAdvisor scores are consistently outstanding. Obviously, we failed in this instance.
I was also pleased to read that you will give us another opportunity to serve you, so please feel free to contact me directly and I will be pleased to arrange your accommodations.
Thank you again for sharing your comments.
Sincerely,

Hal Leonard
General Manager
hal.leonard@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
austin
Top Contributor
87 reviews 87 reviews
13 hotel reviews
Reviews in 33 cities Reviews in 33 cities
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed October 28, 2013 via mobile

Stayed here for a week in a handicap accessible, pet friendly room. We were pleased with the room size, furnishings and location. Pillows are feather and thin but we had five pillows per bed. Our room was clean and well stocked with bath supplies, coffee and coffee pot. A lightbulb was burnt out in the bathroom when we arrived and was surprised that the housekeeping had not reported it. We called the front desk on the third day and maintenance came immediately and replaced it. We called the front desk phone several times and did not get an answer and had to go there directly for our questions. It was surprising that there wasn't even another customer at the desk so I don't know why there were problems with them not answering. Our room was on the second floor, wing one and faced the golf course. We had a patio that was furnished with a small table and two comfortable chairs. We were very pleased with our room.

  • Stayed October 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hal L, General Manager at Hilton Santa Fe Buffalo Thunder, responded to this review, November 5, 2013
Dear Austinwineoh,
Thank you for taking the time to review your recent stay at Hilton Santa Fe Buffalo Thunder. I was pleased to read that you stayed with us for a week and were so pleased with your room size, furnishings and location. I have passed along your comments regarding Housekeeping and Front Office to make them aware of these shortcomings. We look forward to welcoming you back to our resort on your next visit to Santa Fe.
All the Best

Hal Leonard
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Santa Fe Buffalo Thunder

Address: 20 Buffalo Thunder Trail, Santa Fe, NM 87506
Phone Number:
Location: United States > New Mexico > Santa Fe
Amenities:
Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Santa Fe
#8 Luxury Hotel in Santa Fe
#19 Business Hotel in Santa Fe
#22 Family Hotel in Santa Fe
#22 Romantic Hotel in Santa Fe
#27 Top resorts Hotel in Santa Fe
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hilton Santa Fe Buffalo Thunder 4*
Reservation Options:
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Also Known As:
Hilton Santa Fe Golf Resort And Spa At Buffalo Thunder
Hilton Santa Fe Golf Resort & Spa At Buffalo Thunder Hotel Santa Fe
Hilton Santa Fe Hotel
Santa Fe Hilton

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