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“Pretty Rooms” 4 of 5 stars
Review of Hilton Santa Fe Buffalo Thunder

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Hilton Santa Fe Buffalo Thunder
4.0 of 5 Hotel   |   20 Buffalo Thunder Trail, Santa Fe, NM 87506   |  
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Ranked #25 of 60 hotels in Santa Fe
Tamarac, Florida
Senior Contributor
41 reviews 41 reviews
11 hotel reviews
Reviews in 20 cities Reviews in 20 cities
24 helpful votes 24 helpful votes
“Pretty Rooms”
4 of 5 stars Reviewed September 21, 2013

I would really put this at about a 3.5 if I could.The rooms were beautiful-- clean, nice beds, but, that's about it. Be prepared for NO CELL PHONE SERVICE. Casino was very small but had good promotions. Nice pool area. When we stayed they had a very nice (expensive) restaurant open and a very cheap one-- was very disappointed that the middle-of-the-road option was not available on Monday night so we had to eat somewhere else outside of the hotel.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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962 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (251)
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Fort Myers Beach, Florida
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed September 21, 2013

What a gem this place is amazing ,the staff is excellent they clean constantly . The rooms are very large with custom made furniture in each room, the bathrooms are also large . There is anything you could want to do here from eating to golf to gambling this place is

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aiken, South Carolina
Senior Contributor
42 reviews 42 reviews
23 hotel reviews
Reviews in 30 cities Reviews in 30 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed September 19, 2013 via mobile

The hotel is very nice. Well maintained. Southwest and Native American decor and artwork. Spacious rooms, many with balconies. Really nice bathrooms. Excellent workout room and indoor and outdoor pools. The hotel restaraunts are horrible. The food is obvious pre-prepared and fresh from the freezer. Watch for hidden fees. Buy snacks and alcohol elsewhere as the bar prices are expensive and the store has 200 to 400% mark ups. The casino smoke in the elevator often reeks.

  • Stayed September 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandbach, United Kingdom
Senior Contributor
35 reviews 35 reviews
26 hotel reviews
Reviews in 25 cities Reviews in 25 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed September 18, 2013

Our tour operator put us in here on a trip to Santa Fe so although the hotel has numerous facilities and the staff were wonderful, it was a long trip by car back into town and out. Fine if all you want to do is use the casino or golf course though. The Red Sage Restaurant was very good and we enjoyed the two evening meals we had there. The buffet was closed in the first part of the week so don't rely on that being open away from weekends. The hotel is large and if you have mobility problems you might find it difficult so make sure you ask for a room close to where you need to be. The room was very clean, well-decorated and furnished. The fridge is too small and so full there was no space for anything we might want to put in there. I still object to Hilton charging for wifi when so many other hotels offer this for free.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albuquerque, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 18, 2013

Did not honor the late check out time stated on the website. Late Check out was one of the reasons I picked this resort. Resort is beautiful and room was very nice. Very nice setting and very clean. Casino is clean and having live bands is fun.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 stars Reviewed September 18, 2013

Very nice hotel. Had rain in September and the ceiling in our room leaked so they moved us to a suite. Suite had a balcony and overlooked the golf course. Nice shops in the hotel. Quick bell hop service and friendly staff at the front desk. Ate at the buffet and it was excellent. Casino was okay.

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Texas
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed September 17, 2013

We stayed at Buffalo Thunder one night and check-in went smoothly. I had reserved the room with my credit card, and this was the only use of my card at the hotel.
The room was nicely decorated. The minifridge was stuffed with drinks to buy and there was no space for us to put even a small item there. The first floor hallway smelled of chlorine from the indoor pool, as did the gym, and the casino smelled of smoke.
But the real issue arose after I arrived home and discovered my credit card had a $50 preauthorization charge from Buffalo Thunder one day after we had left the hotel and New Mexico.
I called Dawn Osborn the operations manager, who said the item should disappear from my card in a few days. She had no explanation for the preauthorization. She said she would be my point person to resolve this problem. A week passed and the preauthorization was still sitting on my card. I called and left a message for Ms. Osborn asking to have the item removed. Another week passed and I called Ms. Osborn and she said to get the credit card company to take it off. When I indicated that the card company said the hotel needs to remove it, she said, "Since we don't know what your bank told you, we can't do anything." She then sent me to voicemail for their finance department. She was no longer my point person.
I found her attitude very unsympathetic and she seemed unconcerned about the possibility of a problem on Buffalo Thunder's end involving an improper credit card authorization. I am still trying to resolve this problem as I write.
Be advised: Check your card statement after you get home. Good luck resolving any issue. I won't return to this hotel.

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  • Stayed September 2013, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hilton Santa Fe Buffalo Thunder

Address: 20 Buffalo Thunder Trail, Santa Fe, NM 87506
Phone Number:
Location: United States > New Mexico > Santa Fe
Amenities:
Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Luxury Hotel in Santa Fe
#8 Spa Hotel in Santa Fe
#18 Business Hotel in Santa Fe
#21 Family Hotel in Santa Fe
#22 Romantic Hotel in Santa Fe
#25 Top resorts Hotel in Santa Fe
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Santa Fe Buffalo Thunder 4*
Reservation Options:
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Also Known As:
Hilton Santa Fe Golf Resort And Spa At Buffalo Thunder
Hilton Santa Fe Golf Resort & Spa At Buffalo Thunder Hotel Santa Fe
Hilton Santa Fe Hotel
Santa Fe Hilton

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