Everything about the stay was magnificent! The rooms were great. Only thing missing was a room fridge. The buffet was really good. Very over priced compared to other casinos and they did not give credit for players. Casino was awesome. However, a lot of smokers and not very good ventilation and the smokers had no respect for non smokers. Really nice pool with a hot tub. Col little kids splash park. Very pretty golf course. Didn't play but it looked fun. Resort is a little distance from the city so may want to plan accordingly. Now for the point that caused them to ,is out on that 1 star. After researching online for the best price for the hotel, I found $99 a night. I called them directly and wanted to book and they quoted me $129. I explained that I am looking at it right now and it says $99. The agent said that they cannot honor that and I will have to book online. Not sure why they could not honor the price so instead they had to pay online fees and inconvenience me because we needed 2 rooms that connect and we could not get it through online booking. We settled for rooms across the hall from each other. Other than the phone customer service, would be a 5 star. Would recommend for entertainment and stay!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
June 5, 2013
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Really pleased to hear that everything about your recent stay at Hilton Buffalo Thunder was magnificent. Your comments on our great rooms, really good buffet and awesome Casino are very much appreciated. I was disappointed to read that your 5-star experience was marred by our reservationist who was unable to book the special internet rate. I will pass this along to our Reservations Manager for follow-up.
Thank you for taking the time to share your experience with the readers of TripAdvisor.
All the Best
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.