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“We had a "Thundering" good time!” 4 of 5 stars
Review of Hilton Santa Fe Buffalo Thunder

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Hilton Santa Fe Buffalo Thunder
4.0 of 5 Hotel   |   20 Buffalo Thunder Trail, Santa Fe, NM 87506   |  
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Ranked #26 of 60 hotels in Santa Fe
Albuquerque, New Mexico
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
17 helpful votes 17 helpful votes
“We had a "Thundering" good time!”
4 of 5 stars Reviewed February 13, 2013

My husband and I decided to take a midweek mini vacation, choosing Buffalo Thunder as it is only an hour away from Albuquerque where we live. The resort is just lovely. Our room had a kiva fireplace & hand carved New Mexican style furniture. The staff is very pleasant here. We enjoyed the pool and hot tub and even won enough in the casino to pay for our stay! You can't do better than that!

Room Tip: We stayed on the 5th floor, which was very quiet and chose a room with a kiva fireplace. It was ver...
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hal L, General Manager at Hilton Santa Fe Buffalo Thunder, responded to this review, February 14, 2013
Aleta,
Thank you for taking the time to write about your "Thundering Good Time" at Hilton Buffalo Thunder. You must be in advertising, as I love the tag line! Although I can't promise that you'll always "win enough to pay for your stay", I can promise you that our "staff will be pleasant" and that our rooms, pool and spa will continue to be as memorable as you have described.
Thanks again for the Thunderously great review!
All the Best
Hal
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967 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (253)
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English first
Santa Fe, New Mexico
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 12, 2013

Upon Arriving at BTR on 02/09/2013, I was greeted by the best FRONT DESK STAFF EVER!!! The Front Desk Clerk allowed us to check in early, which was Nice and I was even given an Upgrade which was Appreciated since My Boyfriend and I were there to celebrate his Birthday. I was pleased to see how well the Front Office Manager, I believe her Name was Dawn Osborn, interacted with her staff. She had a Smile on her face and they were all Very Helpful and willing to accommodate us in any way they could. Ms. Osborn helped me sign up for a Players Card and we were well on our way to a weekend of FUN!!! The room was GORGEOUS and the pillows were like sleeping on a cloud!!! Fireplace, Balcony, more than I expected!!! We were Very Pleased. I was especially Grateful that the front desk clerk was able to find me a Wine Bottle opener, since I had forgotten to place one in our overnight bag. All I can say is that I will DEFINITELY be spending many more weekends at BTR and will recommend my friends and family to visit as well. What a AWESOME Birthday weekend it was!!! Thank you BTR and your WONDERFUL FRONT DESK STAFF, Dawn Osborn, THANK YOU!!!

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hal L, General Manager at Hilton Santa Fe Buffalo Thunder, responded to this review, February 13, 2013
Wow! What a fantastic review of your recent stay at Hilton Buffalo Thunder. Hearing that you were greeted by "THE BEST FRONT DESK EVER!! was music to my ears and I completely agree with your assessment. I should have let Dawn Osborn respond to your praises on she and the staff, however Dawn is way too modest regarding her talents and would have diverted the praise to her teammates. The best part was reading that you "will DEFINITELY be spending many more weekends at BTR" and that you "will recommend to my friends and family to visit as well". Please wish your boyfriend a Belated Happy Birthday from me and we'll see you again soon.
All the Best

Hal Leonard
General Manager
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Albuquerque, New Mexico
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 12, 2013

Mu husband and I decided to take a little get away for the weekend and stay at Buffalo Thunder. This was our first time actually staying and we were very surprised at how great it was. Throughout the weekend we kept asking ourselves, why hadn't we come sooner? The front desk staff was great. They were very friendly in telling us what the hotel had to offer and gave us a very nice room. The room was clean and cozy and the shampoos and soaps were very nice. The coffee in the room was very convenient as we wanted to sleep in and be lazy. The food in Red Sage was delicious and they happy hour menu was perfect for starting our night. Had lots of fun at the casino!! Overall, my husband and I will definetly be back! We want to come in the summer when the outdoor pool is open and he can golf. Truly a great place with wonderfule staff!!!!

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hal L, General Manager at Hilton Santa Fe Buffalo Thunder, responded to this review, February 13, 2013
Dear Monica,
Thank you for taking the time to review your recent visit to Hilton Buffalo Thunder. Sorry that it took so long for you and your husband to discover our beautiful resort, however glad to hear that you "will definitely be back". I enjoyed reading your comments on our "very friendly" Front Desk Staff, "clean and cozy room" , Red Sage and Happy Hour being "perfect for starting your night". We look forward to welcoming you and your husband back on your next visit to Santa Fe.
Sincerely,

Hal Leonard
General Manager
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El Paso, Texas
Top Contributor
61 reviews 61 reviews
27 hotel reviews
Reviews in 35 cities Reviews in 35 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed February 11, 2013

We got to experience this resort property on friday night and it was great.It is quiet and away from the city.They also had great food in the two restaurants that we dined in.We had lunch at Mica and it was alot of food even if it was a little high.Later that night,we had dinner at the Red Sage Steakhouse and it was very nice.We were seated right away and for a friday,it was not crowded at all.The pool area was clean and well stocked with towels.The locker room was clean and well attended to.The room was also very clean and comfortable.We will definately be returning for another stay.

Room Tip: Try to get a room on the upper levels with a view of the mountains!
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  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hal L, General Manager at Hilton Santa Fe Buffalo Thunder, responded to this review, February 13, 2013
Dear crazyiniraq,
Thank you for sharing with the readers of TripAdvisor that Hilton Buffalo Thunder is "A Nice Place to Escape for the Weekend". I was pleased to hear that you had "great food in the two restaurants", Mica and Red Sage. I look forward to welcoming you back to our beautiful resort since you "will definitely be returning for another stay".
All the Best

Hal Leonard
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ojai, California
Senior Contributor
35 reviews 35 reviews
21 hotel reviews
Reviews in 21 cities Reviews in 21 cities
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed February 11, 2013

What happened to me on the night of 2/8/2013 at the Buffalo Thunder Hilton wasn't just unpleasant...it was nightmarish.

I've stayed at this Hilton and its adjacent Homewood Suites many times in the past. As a longstanding Hilton Honors Gold Level member I've been a paying guest at numerous Hilton properties across North America, China, Europe and Mexico.

On Friday, Feb.8, 2013, I was traveling with my girlfriend during an extended pre-Valentine's Weekend jaunt to Santa Fe (folio#: 294664 A, conf#: 3484546841). The front desk clerk allowed us an early (12:45pm) check-in to Room 5217, a free upgrade that retained my original room reservation's $98.00 nightly rate.

After depositing our luggage in this lovely room (gas fireplace, balcony with mountain views, above-average art) we drove to Taos and enjoyed an afternoon of sightseeing, shopping and sustenance. We returned to the Buffalo Thunder Hilton later that evening, ordered a light snack from room service, opened a bottle of wine and watched the last half of a Liam Neeson flick on the hotel's free HBO.

Fast forward an hour or two. Around midnight, with the flat screen television switched off and the sandman closing in fast, we both were startled by a loud, scratching noise that seemed to be coming from behind our room's wall, directly behind the bedside lamp. With our ears and eyes wide open we could clearly hear the source of that noise scurry up the wall and across the room's ceiling, fading into the distance as it transited toward who knows where.

We sat there, stunned, weighing our options. After ten silent minutes, we convinced each other that this was a once-in-a-million episode, switched off the bedside lamp and went to sleep. While my sleeping style is light, her's is more the "petrified log" variety. So at 2:15am, when the scurrying noises resumed, I sat bolt-upright, serenaded by her zzz's and the extremely disturbing sounds of multiple creatures using Room 5217's walls and ceiling as a highway criss-crossing the Buffalo Thunder Hilton's inner reaches.

Since nothing short of a tsunami was going to interrupt my companion's sleep, I watched iPad videos and slipped on my Sony headphones until the scurrying noises subsided around 5:30am, at which point I brewed a cup of the Hilton's reliably excellent Lavazza 100% Arabica coffee and started packing our bags.

We checked out after a respectable amount of lollygagging, Skyping and breakfasting (HH freebie). I stopped by the hotel's front desk to inform them about Room 5217's problems, and waited for ten minutes to chat with Dawn Osborn, the hotel's Front Office Manager.

Ms. Osborn looked uncomfortable as she listened to my recount of the previous night's experience. She told me that Buffalo Thunder Hilton has an "aggressive" approach to pest control and assured me that there never has been a complaint about scurrying noises in any part of the hotel. She then gave me her business card as well as the card of Jason Schliening, this Hilton's Director of Front Office Operations, and told me she would have the Housekeeping Department "look into this matter".

Alright, I understand her position so I'm not going to belabor her reactions to my recount of my experience. But even after I let her know that I'd stayed at Buffalo Thunder Hilton in the past and was a Hilton Honors Gold Level customer, I expected something more than the same boilerplated response one would hear if their minibar stopped working.

Room 5217's situation is very disturbing. New Mexico is no stranger to outbreaks of Hantavirus and even Bubonic Plague. This Hilton is built on Tribal land and its reputation has a direct impact on the good name of American Indian people and Pueblo governments across northern New Mexico.

This matter deserves a top management response from not just Buffalo Thunder Hilton but from Pueblo authorities.

Thank You.

Room Tip: Got Noise?
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hal L, General Manager at Hilton Santa Fe Buffalo Thunder, responded to this review, February 12, 2013
Dear John,
Thank you for taking the time to share your recent experience at Hilton Buffalo Thunder and for recognizing the service provided by our Front Office staff in "allowing an early check-in" and the upgrade to your "lovely room (gas fireplace, balcony with mountain views)". I was disturbed to hear your comments on the noise coming from inside the wall behind your beds. I want you to know that I was called by Dawn immediately after your discussion with her on Sunday and brought up to speed on your concerns. As she had mentioned to you that morning, our resort does in fact have a very aggressive approach to pest control and our contracted company was notified immediately. I have also passed along your message to the Pojoaque Pueblo. After two days of investigation, I can assure you that our pest control company, Engineering Dept and Houskeeping Dept have concluded that the noise that you heard was a result of the strong winds that evening, however we will continue to monitor this situation.
Thank you again for taking the time to review your experience at our resort.
Sincerely,

Hal Leonard
General Manager
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Chicago, Illinois
Top Contributor
51 reviews 51 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed February 8, 2013

We stayed overnight at Buffalo Thunder on our way to see family and will certainly return when we are in the area. The rooms were comfortable, spacious, quiet and really clean. My only complaint would be the shower head. It sprayed at such a wide angle that it took me an extra 15 minutes to rinse off. I ultimately had to finish rinsing my hair in the bathroom sink. Pretty irritating but my parents didn't have the same issue in their room.

The casino staff was SO NICE! We've been to Vegas a number of times and never had the kind of experience we did at Buffalo Thunder. I'd always wanted to try craps but was too intimidated. Each of the five men we talked to at the craps table were so helpful, friendly and informative. We didn't leave ahead but we had a blast and learned a lot.

Room Tip: Some rooms comes with balconies. Might be available upon request.
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hal L, General Manager at Hilton Santa Fe Buffalo Thunder, responded to this review, February 10, 2013
Dear KJS,
Thanks for taking the time to send TripAdvisor such outstanding comments on your recent visit to Hilton Buffalo Thunder. Your heading stating "Nice Place! Very clean with a friendly atmosphere", truly says it all. And thank you for pointing out that our rooms were "comfortable, spacious, quiet and really clean". I was sorry to hear that your showerhead did not have a concentrated flow, which I will discuss with our Executive Houskeeper.
I have also passed along to our Casino General Manager, your impressions of our casino staff that were "SO NICE" and that the Craps dealers were "helpful, friendly and informative". We all look forward to you and your parents return visit on your next visit to Santa Fe.
Sincerely,

Hal Leonard
General Manager
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Lone Tree, Colorado
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 4, 2013

We've stayed at Buffalo Thunder three times, and we really love the place! The architecture is amazing, the interior design is very welcoming and cozy, and the pool is great for both adults and kids. I really enjoy the golf course (3 sets of 9 holes), my wife loves the spa, and the casino is great. The staff is very friendly and attentive. All of the food options are excellent, and the buffet is easily the best I've had outside of Las Vegas. We've recommended Buffalo Thunder to friends, and they've all been very pleased with their stays as well.

My wife is pregnant with our 2nd, and I am surprising her with a weekend getaway beginning on Valentine's Day. I can't wait! I know she'll especially enjoy the spa.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hal L, General Manager at Hilton Santa Fe Buffalo Thunder, responded to this review, February 8, 2013
Dear Proudaggie,
I always enjoy hearing such great comments from a three time guest of Hilton Buffalo Thunder. Reading your praises on our "Wonderful Resort" and that your wife "loves the spa", our "staff is very friendly and attentive" and that "the buffet is easily the best you've had outside of Las Vegas", makes me very proud of our resort and the team members responsible for creating such a memorable experience for you.
Regarding your upcoming stay, please contact me personally as I would like to do something special for you and your wife for Valentines Day. I have listed my email address for your conveninece and thank you again for the glowing review! Hope to hear from you soon.
All the Best

Hal Leonard
General Manager
hal.leonard@hilton.com
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Additional Information about Hilton Santa Fe Buffalo Thunder

Address: 20 Buffalo Thunder Trail, Santa Fe, NM 87506
Phone Number:
Location: United States > New Mexico > Santa Fe
Amenities:
Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Luxury Hotel in Santa Fe
#8 Spa Hotel in Santa Fe
#18 Business Hotel in Santa Fe
#20 Family Hotel in Santa Fe
#24 Romantic Hotel in Santa Fe
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Santa Fe Buffalo Thunder 4*
Reservation Options:
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Also Known As:
Hilton Santa Fe Golf Resort And Spa At Buffalo Thunder
Hilton Santa Fe Golf Resort & Spa At Buffalo Thunder Hotel Santa Fe
Hilton Santa Fe Hotel
Santa Fe Hilton

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