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“Lovely Cozy Hotel and Great Customer Service” 4 of 5 stars
Review of Hotel Chimayo de Santa Fe

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Hotel Chimayo de Santa Fe
3.5 of 5 Hotel   |   125 Washington Avenue, Santa Fe, NM 87501 (Formerly Hotel Plaza Real) (Downtown)   |  
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Ranked #25 of 60 Hotels in Santa Fe
Albuquerque, New Mexico, United States
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Lovely Cozy Hotel and Great Customer Service”
4 of 5 stars Reviewed May 28, 2014

We live in Albuquerque and decided to take a mini vacation for a weekend in Santa Fe. This hotel is a fantastic location to walk around the Plaza. The hotel has an old, quaint feel. The room we had included a fireplace, although too warm to use, it would be so nice in the colder months. The staff was fantastic. Very attentive and helpful. My husband had purchased a coupon type package for a stay at this hotel. We did have some issues with this package, as the employees did not seem to know anything about any packages being offered. (He did have a confirmation email showing all of the specifics) They were appropriately apologetic and we had such a pleasant time anyway that we chose not to make too big of an issue about it. My only constructive criticism would be to whomever created the packages to make sure everyone involved knows about them. Also, we learned after we arrived that the restaurant attached to the hotel is closed. There are plenty of other food choices very close. There is a bar attached that had great drinks. We get to Santa Fe quite often but do not usually stay overnight. When we do, we will definitely come back here.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesse W, Front Office Manager at Hotel Chimayo de Santa Fe, responded to this review, July 13, 2014
Dear Stephanie A.
Thank you so much for your feedback on our hotel. I am thrilled you enjoyed your visit, and even though we are close, I'm glad it still felt like a vacation when staying here. Its great to hear that you enjoyed the decor and the staff treated you well. I do apologize for the confusion on your room package. We are looking at new ways to improve the communication so that all of our staff is fully aware of all the packages the hotel offers. We are also looking to get a restaurant for the hotel as soon as possible even with all the options in the area. We look forward to your next visit with us!

Sincerely,
Jesse W
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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654 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (169)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Lakewood, Colorado
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed May 24, 2014

We had a great experience at this beautiful hotel! The staff was very helpful and got us checked in early. Our room was accessed by a locked private stairway, the decor was beautiful and the beds luxurious and comfy. We would definitely stay here again should we re-visit beautiful Santa Fe.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TNLAlbuquerque, General Manager at Hotel Chimayo de Santa Fe, responded to this review, May 25, 2014
Dear SuzieQ642,
Thank you for taking the time to provide us the feedback on your recent stay at the Hotel Chimayo. We truly appreciate you business and look forward to seeing you again soon.


Sincerely,
Helga
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed May 23, 2014

Coziest hotel ever! Large and spacious rooms, no complaints. The restaurant staff was on point, attentive, fast and welcoming. Lunch/Dinner are great but breakfast is even better. This town is lovely!!

Room Tip: Great for a weekend getaway. The best time to visit is when it snows.
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  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesse W, Front Office Manager at Hotel Chimayo de Santa Fe, responded to this review, July 13, 2014
Dear Margie C.
Thank you for taking the time to review our hotel. We are so glad you enjoyed your stay with us and hope you choose Hotel Chimayo for your next visit to Santa Fe!

Thank you,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Marcos, California
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed May 11, 2014

We have stayed at the Hotel Chimayo twice. On our last visit we switched rooms due to a barking dog in the room next to our Rm. 222. The problem created an opportunity to stay in a pricier room with a fireplace. That was wonderful! Your fire will be built and started by staff. They will bring you additional wood up until 10pm I believe. The bottom line: when combining comfort and location this hotel is hard to beat! Looking forward to our next visit!

Room Tip: If you want quiet and a fireplace then go for rooms in the back of hotel. We stayed on the third flo...
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  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Max H, Regional Assistant General Manager at Hotel Chimayo de Santa Fe, responded to this review, May 13, 2014
Dear Geolorenzo,

First and foremost, thank you for returning to stay with us again at The Hotel Chimayo. I am sorry that you were inconvenienced by a barking dog next to you when you first arrived to the hotel. I am glad that we were able to place you in a room type that you have not stayed in before. When the weather changes so frequently and even snows in the middle of May (which is very unusual), I am happy that you were able to get a fireplace room. We look forward to welcoming you back to the City Different and to The Hotel Chimayo for all future stays.

Sincerely,
Max
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Pueblo, Colorado
Level Contributor
38 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed May 4, 2014

We stayed here on May 2nd and what a beautiful hotel this is. We had room 110 , a suite, really nice.The hotel has a lounge with Jazz and was close to walking everywhere. We had dinner at the Shed around the corner. This hotel is wonderful! The "Shed" is a very well known awesome Mexican food restaurant.

Stayed May 2014, traveled as a couple
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Max H, at Hotel Chimayo de Santa Fe, responded to this review, May 13, 2014
Dear sandiw,

Thank you for your kind word about the Hotel Chimayo. I am glad that you enjoyed your room and the entertainment in our Low And Slow bar. I truly hope that you have found your future hotel on your next visits from Pueblo CO. I look forward to welcoming you back on your next trip to Santa Fe.

Sincerely,
Max
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed April 28, 2014

We stayed five nights in Hotel Chimayo in Santa Fe.

The location was perfect, the unique character of the hotel was charming, and our room was lovely and just right, with a comfortable bed and space for the two of us.

This hotel is not for perfectionists, but for easy going travelers who enjoy the local culture.

We would choose Hotel Chimayo again.

  • Stayed April 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Max H, Regional Assistant General Manager at Hotel Chimayo de Santa Fe, responded to this review, May 13, 2014
Dear thejoyfulroad,

Thank you for staying with Heritage Hotels and the Hotel Chimayo. I am glad that you found the hotel to stay at when return to Santa Fe in the future. I am happy that you found the hotel to spacious and comfortable. With the hotel only being less than a block from the heart of the plaza. it is a great location to explore Santa Fe.
I look forward to welcoming you back on your next visit to the City Different.

Sincerely,
Max
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Level Contributor
34 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed April 23, 2014

My wife, granddaughter and wanted to stay near the plaza on our visit to Santa Fe, and we couldn't have chosen a better place. Hotel Chimayo has accommodating service, large and well-furnished rooms, and is less than a block from the plaza. It doesn't offer breakfast, nor does it have a restaurants, but there are plenty of eating places within minutes of the hotel. It offers parking (indoor) at a reasonable cost ($16/day).

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Max H, Regional AGM at Hotel Chimayo de Santa Fe, responded to this review, April 26, 2014
Dear lasomers,
I am so glad that you and your family enjoyed your stay with us in Santa Fe. We do hope to reopen the restaurant within the next few months. The staff and I look forward to having your family stay with us again on your next visit to Santa Fe.
Sincerely,
Max
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Chimayo de Santa Fe

Address: 125 Washington Avenue, Santa Fe, NM 87501 (Formerly Hotel Plaza Real)
Phone Number:
Location: United States > New Mexico > Santa Fe > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
#17 Family Hotel in Santa Fe
#23 Romantic Hotel in Santa Fe
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Chimayo de Santa Fe 3.5*
Number of rooms: 56
Official Description (provided by the hotel):
Picturesque Hotel Chimayo de Santa Fe, a boutique hotel, offers luxurious accommodations with original artwork which celebrates the unique heritage of Chimayo. The enchanting guest room suites feature bancos, fireplaces, private or communal balconies and separate living rooms centered on an open-air plaza patio. Just a short walk from the hotel are some of the most treasured Santa Fe attractions such as the State Capitol, the Palace of the Governors, the striking St. Francis Cathedral Basilica, and the Loretto Chapel, which houses the Miraculous Spiral Staircase. "Hotels supporting cultural causes." ... more   less 
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Also Known As:
Plaza Real Santa Fe
Plaza Real Hotel

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