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Hotel Chimayo de Santa Fe: Traveler Reviews

3.5 of 5
125 Washington Avenue, Santa Fe, NM 87501 (Formerly Hotel Plaza Real) (Downtown)
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Hotel Chimayo de Santa Fe
Ranked #23 of 59 hotels in Santa Fe
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436 reviews from our community

Traveler rating
    179
    159
    48
    29
    21
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Families
59
 
Couples
201
 
Solo
29
 
Business
42
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
US
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
“Good Hotel in Sante Fe”
4 of 5 stars Reviewed February 25, 2013

My wife and I received a great promotional deal for Hotel Chimayo so we thought we would try it out. Sante Fe would not be our chosen destination, but it was a quick weekend get-a-way. The hotel was very clean and nicely decorated. Great location to walk anywhere downtown near the square. The only time we drove anywhere was to the artists in the upper canyon area. Staff was friendly. We had vouchers for breakfast, otherwise we would have dined elsewhere. Food was good, but just not our style. Paula was our server both mornings and she was so nice and very attentive to us. They also gave us a 25% discount for dinner, but we dined out just to visit other places. The bar-tender was friendly and waited on us and acted like we were his only guests in a rom filled with people. Are suite had a fire place and the staff came and lit it for us upon request per hotel policy. Bed was just as good a any 5-star I have slept in. My only real complaint, and it is trivial, is I called on Friday evening and Saturday afternoon to have a bottle of wine delivered to our room, that was given to us by the hotel, but it never arrived. I picked it up during check out. Again, trivial and did not change anything about our stay. The only reason I would not go back to Hotel Chimayo is becaue I don't see us going back to Santa Fe even though we had fun. Even if we did, we like to check out different hotels.

Room Tip: We stayed in room 230 that is not on a street. Our friends stayed in 205 and traffic and service tr...
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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See 4 more reviews by BeachW0lf for Santa Fe
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick S, Director of Operations at Hotel Chimayo de Santa Fe, responded to this review
February 28, 2013
Thank you very much BeachW0lf for this extremely helpful and positive review,

We enjoy welcoming couples for quick weekend getaways--it's the only way to travel sometimes! It sounds like our restaurant and bar staff certainly made a nice impression. Low N' Slow and Tia's Cocina both strive to provide our guests with the comforts of traditional New Mexico dishes and a relaxing, care-free environment. These are two things that are a necessity for Santa Fe trips. I apologize for our communication issues regarding your wine delivery. We strive to ensure all guests leave satisfied. I will use your comments when training our staff members.
Even though you like to try different hotels, please stop by and see us the next time you visit the "City Different." We love to see our repeat guests. Have a wonderful 2013!

Nick Stofocik
Director of Operations
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Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
“Highly recommended, comfortable, friendly, relaxed, and front desk operator Jay Coucei was most helpful and obliging.”
5 of 5 stars Reviewed February 25, 2013 via mobile

My stay was in January so fixing the selection for people to put in the correct date would be good.
I was greeted with a warm, friendly welcome by Jay, and quickly and efficiently placed in my room. The hotel is interesting and quirky. It is well appointed, and unusually quaint for America. I was well assisted and information I requested given both quickly and with a smile.
The restaurant upstairs was simple but extremely adequate and both meals being dinner and breakfast , both tasty and well priced. All the staff were more than helpful and polite lending to my enjoyment of staying there.
The hotel Chimayo is very centrally located with good parking.
My only problem was with finding the parking on arrival.
SONNIE HUTCHINS

  • Stayed March 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask sonnie6210 about Hotel Chimayo de Santa Fe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick S, Director of Operations at Hotel Chimayo de Santa Fe, responded to this review
February 28, 2013
Dear sonnie6210,

Thank you for writing this lovely review on your recent stay at our hotel. You were able to enjoy our delicious meal choices at Tia's Cocina which one best kept secrets in Santa Fe. I am pleased Jay at the front desk made the trip an enjoyable one. He truly exemplifies customer service along with many of our staff members.
We hope to welcome you back on the next trip to northern New Mexico. We love to see our repeat guests.

Nick Stofocik
Director of Operations
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Saint Louis, Missouri
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
“Solid 3 star but not luxurious”
4 of 5 stars Reviewed February 15, 2013

We chose this property based on the many positive comments on Trip Advisor but were disappointed in several ways. First the positives: 1) The location is great if you want to be near the Plaza; 2) we booked an Oratorio King suite and it had a large bedroom, nice sized separate living room, fireplace and 2 balconies; 3) bed was very comfortable. Now the not so good parts: The bathroom is tiny. The furnishings in the rooms are just ok. Decor is typical New Mexican but pretty low end. Lots and lots of crosses are used on the wall for decoration - not really our taste. Steep stairs to get up to our room which is a pain with luggage. On the plus side it was relatively private (we had room 209). The rooms on the first level all look out onto a "courtyard" which is really an outdoor walkway between the rooms and the main building. Those rooms have no privacy at all if their curtains are open. Our room faced the street but every morning at 5:30 am an incredibly loud trash truck came to pick up trash next door. Not the hotel's fault but we also didn't appreciate being awakened every morning at that hour while on vacation. Very annoying. The "artwork" in the public areas is really nothing to write home about; other properties we went into had much more beautiful original works of art. We are art collectors ourselves and didn't feel Hotel Chimayo lived up to its own description. Their photos online really make the property look more appealing than it is. Having said that, if you want a good location and a decent price, this place might be fine for you. Finally, regarding the staff, while they are indeed "friendly", that doesn't necessarily translate into great service. You have to wait to have your firewood brought up and your fire lit, which sometimes can take quite a while. As well, don't expect to have a fire after 10 pm as that is when their "engineer" goes home and no one else can do it. Oscar, who takes care of the fire lighting, was both incredibly friendly and helpful but we didn't find the rest of the staff very well trained or guest focused. Explaining to guests when they check in what the limitations are to the service the property provides (like when you can have a fire, etc) would help to minimize disappointments during the stay. Another example of a lack of full disclosure that creates guest disappointment: when we booked our trip we got a 3rd night free and 20% off coupons for the restaurant and bar. Only after we got there did we see in small type on the coupons that 20% off in the bar was for food, not drinks. REALLY?!!! When you advertise a discount in a bar, I would guess 99% of people would assume that was on alcohol, not food. This property also charges $14 per day to park, so when you do the math about where to stay for what price, all of these things add up. Next time we will stay someplace else.

Room Tip: Rooms facing Nusbaum Street will be awakened by a trash truck at 5:30 am each weekday morning. All t...
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick S, Director of Operations at Hotel Chimayo de Santa Fe, responded to this review
February 28, 2013
Thank you dls515,

I appreciate your taking the time to share your thoughts and concerns regarding your recent stay with us. I am pleased that our location to the plaza and some of our in room amenities were aspects that made your stay enjoyable. It is very nice that we are so close to the plaza and all of the shopping it has to offer. I apologize for the inconvenience of the garbage trucks coming in the early hours of the morning. We do have a noise ordinance in the city of Santa Fe and I will be submitting a complaint regarding that issue immediately. I am also sorry you experienced less than satisfactory customer service. We strive to ensure all of our guests receive outstanding service, and I will be using your comments as a training tool for our current and future employees.
I hope that the next time you are visiting Santa Fe you will give us another chance to make your stay unforgettable. Please call me directly when that day comes and I will be happy to assist you.
Thank you again for bringing these issue to our attention and have wonderful 2013.

Nick Stofocik
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Georgetown, Texas
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
“Cozy Downtown Hotel”
5 of 5 stars Reviewed February 13, 2013

Perfectly located just off the square in downtown Santa Fe, Hotel Chimayo was a great fit for our stay. We pulled up front, check was seemless with Jay behind the counter. He made sure every need was met upon arrival. We opted of the garage parking (extra $ per night) due to the snowy/cold weather expected during our stay.

Our room (205), a junior suite, Was a warm, romatic size for me and my wife. Walking in the door, there was 2 chairs and a coffee table, 32 inch tv and a lovely fireplace. A small sink and a mini fridge tucked away was nice. Also in the living spcae was a courtyard facing balcony.

Into the sleeping and bath area was king size bed, armore with TV and 3 drawers and a street facing blacony (thays right 2 balconys). The single sink and a nice size closet help get our clothes and products a place to stay for the 4 days. The shower and toliet are together in a separate space from the rest of the room. The shower had plenty of hot water.

The fireplace was a warm welcome, and a quick call for Oscar, our fire was lit within minutes of the request. He made sure our fire wasn't wimpy as me and my wife enjoyed a bottled of wine for the bar located in the hotel.

We also managed to eat twice at the hotel, once for breakfast, once for dinner. The food was pretty good, I enjoyed my tacos, and sopa's for desert. For breakfast I went with the blue corn and pinon pancakes. I would reccomend both to any future quest. The bar also seemed to have a good bit of traffic every night, which we enjoy one night and had great service.

Being located right downtown, this was a perfect place to go out an walk around town with ease. There are many local shops and the market where you can buy handmade jewerly from the locals in town. Plenty of coffee shops and resturants around the hotel as well.

I never heard another soul the enitre stay there. The room was decorated very well and the hotel was done in the same manner. Everything was very clean and fresh.

Room Tip: Go for the fireplace.
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 2 more reviews by 3ill for Santa Fe
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick S, Director of Operations at Hotel Chimayo de Santa Fe, responded to this review
February 18, 2013
Dear 3ill,

Thank you for this very detailed and positive 5-star review. It sounds like you really had a memorable vacation, and we are pleased to have been part of it. I am glad that Jay and Oscar met your expectations and provided you with stellar customer service. They are truly stars like all of our staff members. Your room was one of our unique Mission King Junior Suites that has a balcony looking onto the Sangre de Christo Mountains. Not all of our rooms have that view, and I am happy you were able to enjoy it.
Hopefully we will see you in the future when staying in Santa Fe. Our location is prime during Indian and Spanish markets. Please give our reservations line a direct call for the next trip.

Nick Stofocik
Director of Operations
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Norman, Oklahoma
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“Delightful Experience”
5 of 5 stars Reviewed January 29, 2013

My girl friends and I recently stayed here for 4 nights. It is very close to the Plaza area in old downtown Santa Fe. Great restaurant and bar areas. Good food and drinks. Lovely art work in common areas and rooms. All created by the Chimayo tribe from Chimayo, New Mexico. Part of every room sale goes to the support the tribe. (Great idea!). They have live music on Saturday nights. The staff was so friendly and helpful from the front desk to the guys who come light your fireplace anytime between 7 am to 10 pm. The beds were as good as any 5 star hotel. Plenty of hot water for 5 women in a 2 bedroom suite. Great time had by all.

Room Tip: Definitely ask for one with a fireplace. Very quiet hotel because of the interior courtyard area whe...
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  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Patricia W about Hotel Chimayo de Santa Fe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick S, Director of Operations at Hotel Chimayo de Santa Fe, responded to this review
February 18, 2013
Thank you Patricia W for a lovely 5-star review!

I am so pleased that you and your friends enjoyed your stay with us. I am especially happy that you noted our connection to the people of Chimayo and how we try to give back as much as we can. I hope that you all make a "girl's trip" in the future; remember to give our reservations office a call and let them know you are returning guests.

Have a wonderful 2013 and see you again in Santa Fe!

Nick Stofocik
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Chimayo de Santa Fe

Also Known As:
Plaza Real Santa Fe
Plaza Real Hotel
Hotel Plaza Real
Address: 125 Washington Avenue, Santa Fe, NM 87501 (Formerly Hotel Plaza Real)
Phone Number:
Region: United States > New Mexico > Santa Fe > Downtown
Amenities:
Bar/Lounge Business Center Free High-Speed Internet Kitchenette Pets Allowed Restaurant Suites Wheelchair access
Hotel Style:
#10 Business Hotels in Santa Fe
#17 Romantic Hotels in Santa Fe
#21 Family Hotels in Santa Fe
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Hotel Chimayo de Santa Fe (previously the Hotel Plaza Real) has just been fully remodeled. This picturesque boutique hotel offers luxurious accommodations with original artwork which celebrates the unique heritage of Chimayo. The enchanting guest room suites feature bancos, fireplaces, private or communal balconies and separate living rooms centered on an open-air plaza patio. Just a short walk from the hotel are some of the most treasured Santa Fe attractions such as the State Capitol, the Palace of the Governors, the striking St. Francis Cathedral Basilica, and the Loretto Chapel, which houses the Miraculous Spiral Staircase. "Hotels supporting cultural causes." ... more   less 
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