We chose this property based on the many positive comments on Trip Advisor but were disappointed in several ways. First the positives: 1) The location is great if you want to be near the Plaza; 2) we booked an Oratorio King suite and it had a large bedroom, nice sized separate living room, fireplace and 2 balconies; 3) bed was very comfortable. Now the not so good parts: The bathroom is tiny. The furnishings in the rooms are just ok. Decor is typical New Mexican but pretty low end. Lots and lots of crosses are used on the wall for decoration - not really our taste. Steep stairs to get up to our room which is a pain with luggage. On the plus side it was relatively private (we had room 209). The rooms on the first level all look out onto a "courtyard" which is really an outdoor walkway between the rooms and the main building. Those rooms have no privacy at all if their curtains are open. Our room faced the street but every morning at 5:30 am an incredibly loud trash truck came to pick up trash next door. Not the hotel's fault but we also didn't appreciate being awakened every morning at that hour while on vacation. Very annoying. The "artwork" in the public areas is really nothing to write home about; other properties we went into had much more beautiful original works of art. We are art collectors ourselves and didn't feel Hotel Chimayo lived up to its own description. Their photos online really make the property look more appealing than it is. Having said that, if you want a good location and a decent price, this place might be fine for you. Finally, regarding the staff, while they are indeed "friendly", that doesn't necessarily translate into great service. You have to wait to have your firewood brought up and your fire lit, which sometimes can take quite a while. As well, don't expect to have a fire after 10 pm as that is when their "engineer" goes home and no one else can do it. Oscar, who takes care of the fire lighting, was both incredibly friendly and helpful but we didn't find the rest of the staff very well trained or guest focused. Explaining to guests when they check in what the limitations are to the service the property provides (like when you can have a fire, etc) would help to minimize disappointments during the stay. Another example of a lack of full disclosure that creates guest disappointment: when we booked our trip we got a 3rd night free and 20% off coupons for the restaurant and bar. Only after we got there did we see in small type on the coupons that 20% off in the bar was for food, not drinks. REALLY?!!! When you advertise a discount in a bar, I would guess 99% of people would assume that was on alcohol, not food. This property also charges $14 per day to park, so when you do the math about where to stay for what price, all of these things add up. Next time we will stay someplace else.
- Official Description (provided by the hotel):
- Hotel Chimayo de Santa Fe (previously the Hotel Plaza Real) has just been fully remodeled. This picturesque boutique hotel offers luxurious accommodations with original artwork which celebrates the unique heritage of Chimayo. The enchanting guest room suites feature bancos, fireplaces, private or communal balconies and separate living rooms centered on an open-air plaza patio. Just a short walk from the hotel are some of the most treasured Santa Fe attractions such as the State Capitol, the Palace of the Governors, the striking St. Francis Cathedral Basilica, and the Loretto Chapel, which houses the Miraculous Spiral Staircase. "Hotels supporting cultural causes." ... more less
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- Also Known As:
- Plaza Real Santa Fe
- Plaza Real Hotel