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“Warm and inviting” 5 of 5 stars
Review of Hotel Chimayo de Santa Fe

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Hotel Chimayo de Santa Fe
3.5 of 5 Hotel   |   125 Washington Avenue, Santa Fe, NM 87501 (Formerly Hotel Plaza Real) (Downtown)   |  
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Ranked #23 of 60 Hotels in Santa Fe
Albuquerque, New Mexico
2 reviews
2 helpful votes 2 helpful votes
“Warm and inviting”
5 of 5 stars Reviewed January 7, 2013

Beautiful accommodations just steps from the plaza, fine dining and shopping. Loved the decor from local artists; so many thoughtful touches went into this boutique hotel. It felt like the "true" Santa Fe experience. I can't wait to stay there again.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick S, Director of Operations at Hotel Chimayo de Santa Fe, responded to this review, January 15, 2013
I appreciate you taking the time you write this generous 5-star review,

I am so pleased you enjoyed our proximity to the plaza. And you noticed how our hotel reflects the spirit and culture of the people of Chimayo. Our hotel is a representation of the small village 30 minutes north of us. The decor in our rooms and lobby has been inspired by their unique flavor here in the northern New Mexico. We are flattered that you have termed us "true." That couldn't be better compliment.

Please let us know when you plan on returning and we will be more than happy to welcome you back. We hope you have an amazing 2013.

Nick Stofocik
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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605 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (148)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Mercer Island, WA
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 6, 2013

My husband, our two teenage sons, brother and my husband's sister all rendezvoused at Hotel Chimayo for two nights after Christmas and then back again for New Years Eve. Though we've been to Santa Fe on several occasions we had never stayed at Hotel Chimayo. I chose it after reading various reviews. The location is excellent just half a block from the square. Very easy to walk everywhere. The accommodations were perfect for us with my husband and me in the mission junior suite and our sons in the room above us. The internal door was unlocked so we could get to the boys' room without going outside. My brother and sister in law were also very please with their rooms. Loved the fire in the kiva. We all remarked on how great the mattresses are (which is certainly not always the case in hotels) as well as loads of pillows. Staff was friendly and attentive. We will return to Hotel Chimayo on our next visit to Santa Fe!

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick S, Director of Operations at Hotel Chimayo de Santa Fe, responded to this review, January 15, 2013
Dear cadodabe,

I know that you and your family had a wonderful time because I saw how much fun you were having! It was truly an honor to have you and your in-laws with us during the holiday season and I know we will see you again. The family suite seemed like it was made for your party. I am glad it worked out so well.

Please let me know when all of you, or just some of you, would like to visit us again. I will make sure you have an amazing time. Have a great start to the new year!

Nick Stofocik
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albuquerque
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 6, 2013

We absolutely loved our time at Hotel Chimayo this weekend.

From start to finish: The lobby was beautiful; from the moment we walked in, I found it delightful and welcoming. The fire was blazing & the decor was well chosen. Front desk staff was efficient, friendly, articulate, and genuine.

The elevator took us up to our floor (yes there is an elevator, from garage to top floor, not certain why someone would claim otherwise?) and our door opened onto a truly lovely suite. Again, the decor was well chosen and unique, the carpet deep and comfortable, and the furniture inviting. It smelled fresh and clean, and it passed my not-totally-kidding finger-swipe test, even on top of the television cabinet where no one can see.

We went for drinks at the Low'n'Slow Bar downstairs and had a great cocktail. The manager actually ran up to the restaurant and raided their stores for mint so that we could have mojitos. So many places would just say, "Sorry, it's the dead of winter, we don't have fresh mint." But she went completely out of her way for us, and it was appreciated. And the bar, again, is completely beautiful. The wall combo of troweled plaster above and quilted vinyl below is not only fun and funny, but also perfect for the aesthetic of the place.

It was seriously cold in Santa Fe this weekend, I think the forecast was for a low of 8°F. When we climbed into bed I have to admit that I was dubious as to whether the covers would be keeping us warm enough. The comforter was so warm and yet light, so we didn't feel like we were sleeping under a ton of bricks. And the bed was incredibly comfortable. Great night's sleep.

We will definitely stay at Chimayo again!

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick S, Director of Operations at Hotel Chimayo de Santa Fe, responded to this review, January 15, 2013
Thank you PhotosandFezzes for this exciting 5-star review!
It sounded like you were able to enjoy all that our hotel has to offer. Even though it was cold, I am sure that our fireplaces and beds were a comfort to have each evening. I an also pleased you had an exemplary experience at the Low n'Slow bar. Our staff goes above and beyond to make everyone feel right at home.

We hope to see you in future when staying in Santa Fe. Give us a call directly and our reservationists will be more happy to assist you.

Nick Stofocik
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 3, 2013

We had planned to stay at the Hotel Chimayo for two days but my wife got ill and we thought it best to return to Denver for her to get better. The hotel staff was very understanding and helpful and allowed us to leave without being responsible for the second day that we had reserved. In addition, the facility was outstanding and the staff very helpful. We hope to get back soon.

Mark P and Betsy A.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick S, Director of Operations at Hotel Chimayo de Santa Fe, responded to this review, January 14, 2013
Thank you Mark and Betsy,

I am so sorry that you were sick on your vacation. I hope you are feeling better now and the trip back home wasn't too stressful. I am glad you chose to stay with us and hopefully we will welcome you again. Please give us a call for the next trip and we will assist you in making a new reservation. Come back anytime!

Nick Stofocik
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 2, 2013 via mobile

We had a great experience at dinner. Great for family and a night out with loved ones. I highly recommend it. The bar downstairs seemed like a lot of fun if we had been out without the kids! We will be back.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick S, Director of Operations at Hotel Chimayo de Santa Fe, responded to this review, January 14, 2013
Thanks Rglace for the 5-Star review!

It sounds like you had fun while with us. I hope that you and your family are able to return during the summer months. There is a lot of outside family activities that are steps away from our door. Have a wonderful new year and see you again in Santa Fe!

Nick Stofocik
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lakewood, Colorado
Senior Contributor
46 reviews 46 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed January 1, 2013

We visit Santa Fe every other year and this was our first stay at the Hotel Chimayo (formerly the Hotel Real) because now they take pets! This hotel's location is perfect for getting around Santa Fe; and there is grass nearby (the Plaza and Courthouse just across the street) for our dogs. The hotel is decorated and themed so the guests experience the town of "Chimayo" with lots of crosses and religious statutes. Special lighting is set over the fireplace to enhance the wooden crosses, which we enjoyed (we are retired Catholics). Having a real fireplace in each room was very romantic and cozy. Anthony sets the best fires and gives plenty of wood. The beds spectacular and the linens excellent, and plenty. We had a great experience with all the staff, just sweet, attentive, and genuine people waiting to help us in every way. Our stay could not have been any better. We will definitely be back in the future. Thanks to Nick, Manuel, Daniel, Raquel, Anthony, Bryan and all others who made our vacation a memorable one.

Room Tip: Website needs revamping to show the actual room you want (Oratorio or Santos, etc.). It was confusin...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick S, Director of Operations at Hotel Chimayo de Santa Fe, responded to this review, January 14, 2013
Thank you NMLovers,

It's so nice that you love New Mexico! Spread the work up there in Colorado! And we couldn't be happier that you have taken the time to write such a detailed and heartfelt 5-Star review. It seems as though you were able to take advantage of some of unique amenities. I hope your dogs were able to curl up next to you by the fire. Make sure you let us know that you would like a fireplace when returning; not all of our rooms have their own wood-burning fireplace and we want to ensure you get one. Your kind remarks about the individual staff members is truly appreciated. Our staff strives makes sure every guest feel right at home.
We would love to see you return for the warmer months, and I hope you have a great beginning to 2013.

Nick Stofocik
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California, United States
Senior Contributor
33 reviews 33 reviews
6 hotel reviews
Reviews in 16 cities Reviews in 16 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed December 28, 2012

We stayed here for a combination birthday/Christmas vacation. This is a charming hotel and the location was fabulous! The only reason it's not receiving 4-5 stars is because of guest services, which were spotty at best.

We had room 203, which is the only suite with double beds. We requested this particular suite when we made reservations months ahead. On a plus note, we made reservations by phone and the rep was super helpful.

Guest services weren't horrible, everyone was pleasant but seemed inexperienced or improperly trained. When we checked in I asked about help getting our bags upstairs (there is no elevator) and was told there was none available. We (2 women aged 60+) had to drag our heavy bags upstairs by ourselves. The next morning I was at the front desk and the clerk was asking the guest ahead of me if she wanted help with her bags(???!!!!). When I inquired why we were not provided that service, I was told I must not have asked (huh?).

Also, we asked 2 nights for fires to be prepared in the fireplace. The first night a very nice gentleman showed up and started our fire about 2 hours after we requested it (we were told he was running late because he was helping people with their bags!!!). The 2nd time we asked for the fire to be started, we made the request to the front desk 3 times (1 time by phone, 2x in person) and each time was told he would be coming soon. He never showed up. We also requested tea bags at the same time and those never showed up.

At least we got help with our bags going down the stairs on check out. We also asked for extra towels and glasses and did get those from housekeeping. The hotel was fine as long as we didn't need anything from the staff.

Also, the fire alarm went off 2 mornings in a row around 5:30 am. When we called the desk, we were told a guest tried to start their fire themselves and forgot to open the flu. Maybe they should have printed instructions somewhere on HOW to start a fire. Although firewood was provided, no kindling or matches were and no instructions.

Also, the TV is ancient and there are no cable or in-room movie options. It was pretty old and barebones. And the sofa in the living room was rock hard.

On the plus side, parking was convenient (but $14/day is too high for no security), the beds were heavenly, the decor charming, the room super clean, and the location perfect.

BTW, we also stayed at another Heritage Hotel in Albuquerque and the service there was just as bad. It must be a company-wide problem.

  • Stayed December 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick S, Director of Operations at Hotel Chimayo de Santa Fe, responded to this review, January 14, 2013
Thank you Sue J for taking the time write your review on TripAdvisor,

I appreciate that you chose Hotel Chimayo to celebrate your birthday/holiday vacation. I am disappointed that our staff and service did not meet your expectations. Here at Hotel Chimayo, we take pride in our guests and want ensure each every person leaves with the desire to return. I apologize you had to carry your bags in and out of your room; this is something that we should have done for you. The fire service we provide does get busy at times, but your wait time was completely out of the ordinary and I will be looking into this situation personally. I will use these notes you have made as a training tool for my staff to ensure nothing like this will ever happen again.
I hope that you will still consider us when travelling back to Santa Fe. I know we can make your stay unforgettable and memorable and you will leave satisfied. Please give me a call directly on your next trip. Enjoy the new year and send some of that California sun our way!

Nick Stofocik
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Chimayo de Santa Fe

Address: 125 Washington Avenue, Santa Fe, NM 87501 (Formerly Hotel Plaza Real)
Phone Number:
Location: United States > New Mexico > Santa Fe > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
#16 Family Hotel in Santa Fe
#16 Romantic Hotel in Santa Fe
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Chimayo de Santa Fe 3.5*
Number of rooms: 56
Official Description (provided by the hotel):
Hotel Chimayo de Santa Fe (previously the Hotel Plaza Real) has just been fully remodeled. This picturesque boutique hotel offers luxurious accommodations with original artwork which celebrates the unique heritage of Chimayo. The enchanting guest room suites feature bancos, fireplaces, private or communal balconies and separate living rooms centered on an open-air plaza patio. Just a short walk from the hotel are some of the most treasured Santa Fe attractions such as the State Capitol, the Palace of the Governors, the striking St. Francis Cathedral Basilica, and the Loretto Chapel, which houses the Miraculous Spiral Staircase. "Hotels supporting cultural causes." ... more   less 
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Also Known As:
Plaza Real Santa Fe
Plaza Real Hotel

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