We stayed here for a combination birthday/Christmas vacation. This is a charming hotel and the location was fabulous! The only reason it's not receiving 4-5 stars is because of guest services, which were spotty at best.
We had room 203, which is the only suite with double beds. We requested this particular suite when we made reservations months ahead. On a plus note, we made reservations by phone and the rep was super helpful.
Guest services weren't horrible, everyone was pleasant but seemed inexperienced or improperly trained. When we checked in I asked about help getting our bags upstairs (there is no elevator) and was told there was none available. We (2 women aged 60+) had to drag our heavy bags upstairs by ourselves. The next morning I was at the front desk and the clerk was asking the guest ahead of me if she wanted help with her bags(???!!!!). When I inquired why we were not provided that service, I was told I must not have asked (huh?).
Also, we asked 2 nights for fires to be prepared in the fireplace. The first night a very nice gentleman showed up and started our fire about 2 hours after we requested it (we were told he was running late because he was helping people with their bags!!!). The 2nd time we asked for the fire to be started, we made the request to the front desk 3 times (1 time by phone, 2x in person) and each time was told he would be coming soon. He never showed up. We also requested tea bags at the same time and those never showed up.
At least we got help with our bags going down the stairs on check out. We also asked for extra towels and glasses and did get those from housekeeping. The hotel was fine as long as we didn't need anything from the staff.
Also, the fire alarm went off 2 mornings in a row around 5:30 am. When we called the desk, we were told a guest tried to start their fire themselves and forgot to open the flu. Maybe they should have printed instructions somewhere on HOW to start a fire. Although firewood was provided, no kindling or matches were and no instructions.
Also, the TV is ancient and there are no cable or in-room movie options. It was pretty old and barebones. And the sofa in the living room was rock hard.
On the plus side, parking was convenient (but $14/day is too high for no security), the beds were heavenly, the decor charming, the room super clean, and the location perfect.
BTW, we also stayed at another Heritage Hotel in Albuquerque and the service there was just as bad. It must be a company-wide problem.
- Also Known As:
- Plaza Real Santa Fe
- Plaza Real Hotel
- Hotel Plaza Real
- Official Description (provided by the hotel):
- Hotel Chimayo de Santa Fe (previously the Hotel Plaza Real) has just been fully remodeled. This picturesque boutique hotel offers luxurious accommodations with original artwork which celebrates the unique heritage of Chimayo. The enchanting guest room suites feature bancos, fireplaces, private or communal balconies and separate living rooms centered on an open-air plaza patio. Just a short walk from the hotel are some of the most treasured Santa Fe attractions such as the State Capitol, the Palace of the Governors, the striking St. Francis Cathedral Basilica, and the Loretto Chapel, which houses the Miraculous Spiral Staircase. "Hotels supporting cultural causes." ... more less
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