Ruined birthday weekend/probably last trip to Santa Fe.
This establishment doesn't even deserve a rating, but "poor" and 1 star was all the system allowed me to rate it.
I booked a stay for my husband and myself back in March 2007 for a 3 night stay beginning July 13th (my birthday).
I booked a "casita suite" with a sitting area, kiva fireplace, wet bar area, king bed and the smallest bathroom we have ever been in.
We checked in a little early on the 13th (3pm). When we got to Room #130, we immediately noticed it was on the corner of the busiest intersection in Santa Fe. At 3pm on Friday afternoon this intersection was non-stop with dump trucks, construction trucks, low riders with loud music, 18 wheelers, etc. You could hear people sneeze while walking along the street outside this "casita". My husband immediately went to the front desk and asked that we be moved to another room. He was promptly told there were no more rooms available. So we had no other choice but to stay the night (they had already charged a full night on our cc). We immediately tried to find another hotel for the next two nights and were not successful. Everything in Santa Fe was booked because of the Folk Art Festival taking place that weekend. We were stranded and at their mercy. The Assistant Manager and two men on duty at the time we arrived were not sympathetic (actually smerked at us) and could have cared less. We had also booked a reservation at "Geronimo's Restaurant" back on March 22nd, for my birthday celebration that night at 8pm, through the "concierge" at the "Inn on the Alameda". We got suspicious about our reservation (because the front desk did not mention it when we checked in). We promptly found out we DID NOT have a reservation after all. We were told the "Inn on the Alameda" DOES NOT have a concierge and the person I made the "reservation" with must have been one of the front desk people. The Assistant Manager told us she was "SORRY" and getting a reservation for that evening was probably not possible. By this time, our weekend was basically in the "toilet".They somehow managed to find us a reservation at 9pm for dinner, but we weren't seated until 9:45pm and the restaurant was clearing out by the time we ordered our food.
We came back to our "hotel room on the highway" and listened to low rider cars with music that shook the windows of our room until 12:30am. Somewhere before 4am we slept, then we were awakened by the garbage trucks and construction trucks and people walking by our casita. My husband had enough and told them he wanted to talk to the Manager. We promptly checked out, got our money back for the "worst night of our life" and drove back to Texas. I would like to ask the staff at the "Inn on the Alameda".."'have you ever spent the night in the "casita #130"? This hotel is nothing but an over priced Motel 6. They claim to have a Concierge (NOT) and they don't offer or have anyone to help you with your luggage.Their staff and Assistant Manager are rude. SHAME ON YOU AND THANKS AGAIN FOR RUINING OUR LAST WEEKEND IN NEW MEXICO!!!!!!!!!!!!!!!!!!!
WE HAD ONE BAD MEAL, THE NIGHT FROM HELL....and worst of all, I didn't even get to shop in Santa Fe or eat at some of our favorite restaurants!!!!!
- Also Known As:
- Inn On The Alameda Hotel Santa Fe
- Inn On The Alameda Hotel
- Hotel On The Alameda
- On The Alameda Hotel
- Inn Alameda
- Official Description (provided by the hotel):
- Nestled in the heart of Santa Fe, New Mexico, between the historic Plaza and the art-filled galleries of Canyon Road, the Inn on the Alameda is the ideal downtown Santa Fe lodging location. With this cozy inn as your home base, you can explore our town’s unique attractions, unique museums, fine dining, distinctive boutiques and local festivities. An ample continental breakfast with organic. vegan and gluten-free selections is included with every stay, as is a relaxing afternoon wine hour daily. Wi-fi and parking are always free, and one pet under 30# is welcome with a nightly fee in pet-specific rooms. ... more less
- Reservation Options:
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