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“Great place to stay in Santa Fe” 5 of 5 stars
Review of Inn on the Alameda

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Inn on the Alameda
3.5 of 5 Hotel   |   303 E. Alameda, Santa Fe, NM 87501 (Downtown)   |  
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Turquoise, Water, Sky
Ranked #2 of 60 Hotels in Santa Fe
Washington DC, District of Columbia
Top Contributor
90 reviews 90 reviews
34 hotel reviews
Reviews in 40 cities Reviews in 40 cities
33 helpful votes 33 helpful votes
“Great place to stay in Santa Fe”
5 of 5 stars Reviewed August 10, 2014

We stayed here as part of a small reunion at the end of June. It was a wonderful, adobe, two-floor kind of construction. I agree that the location is perfect because it was a short walk to the town center and all of the wonderful restaurants. So many of the other places we would have wanted to stay at were much more expensive, so that made this coupled with the free breakfast and the afternoon wine a really good deal. We really liked how charming it was even though it actually had quite a few rooms! We had a king room with a patio surrounded by adobe walls. Our first night, we came back to the room after wallking everywhere and discovered that the air conditioning in the room really didn't work and it was really warm and stuffy. However, we didn't feel like moving to another room, so I opened up the patio door and window. Being an Easterner, I was really confounded by the fact that there wasn't a screen on either the window or the door. But Santa Fe cools off really fast when the sun goes down. Within about an hour, the room was really cool and WOW - THERE WERE NO BUGS! We shut the window and the door and forgot to report the air conditioning. And even though we were next to the street, there really wasn't any street noise. Breakfast was a real treat the first day, but by the fourth -- we were really tired of it. It was the same every day. And we never really were able to make it back to the Inn for the wine at 4pm. But I was always grateful at the end of the day (10pm) to be able to get a cold ice tea at the bar. We tried out the hot tub (spa) one afternoon and it was really very relaxing -- especially since we were the only ones in the spa. It's in an enclosed area that is nice decorated, so seems secluded. We were able to park our car very easily in the Inn's lot right next to the room. For the price as compared to the other hotels close to town, it's a winner.

Room Tip: Hotel has two floors and I really liked my patio on the first floor room. Bring a power strip thoug...
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  • Stayed June 2014, traveled with family
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christina G, General Manager at Inn on the Alameda, responded to this review, August 11, 2014
Happy to hear you enjoyed your stay at the Inn, thank you for taking your time to share everything that contributed to a great experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,007 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (248)
Date | Rating
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  • French first
  • German first
  • Italian first
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English first
Atlanta, Georgia
Top Contributor
53 reviews 53 reviews
13 hotel reviews
Reviews in 23 cities Reviews in 23 cities
72 helpful votes 72 helpful votes
2 of 5 stars Reviewed August 8, 2014 via mobile

We have been coming here with our family & friends (we are SF Opera season ticket holders) for many years - it used to be an amazing "find" with superior customer service & cozy accommodations. Unfortunately, times have changed & the hotel is old & tired.

They have a complimentary breakfast - it used to be delicious quiches, homemade turkey & green chile croissants, fresh seasonal fruit and delicious flaky pastries. Now it's overripe bananas, underripe melon, flavorless frittata and stale pastries that look like they are the leftovers from La Quinta.

They used to leave complimentary bottles of water in the room along with lovely soap, shampoo, conditioner, lotion and scented candles. Now they leave only shampoo and lotion. There are no refrigerators in the rooms. Good luck with your hair dryers & the heat lamps in the bathrooms.

Obviously they are cutting costs and not investing in the facility. The exercise facility consists of a broken treadmill and elliptical machine in a moldy, musty basement room. Yuck.

Hotel rooms still have the same tiny bathrooms and ancient air conditioning. You have a choice of being blasted with the A/C vent (which is aimed squarely at your bed) or suffering through no air flow at all. Apparently this New Mexico hotel has decided not to go with ceiling fans.

This used to be a fabulous place. I hope the new owners and management figure out how to fix the very serious problems so that we can return in the future.

Stayed August 2014, traveled with friends
Was this review helpful? Yes 14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christina G, General Manager at Inn on the Alameda, responded to this review, August 10, 2014
The Inn continues to be owned and managed by the original owner of 28 years, while I am sorry to hear you did not enjoy your 3 days at the Inn, perhaps your experience was influenced by that incorrect belief.

We did discontinue the quiches with the addition of other frequently requested hot items, however; as of 2 weeks ago we are serving quiche on the weekend, responding to popular demand.
The Frittata's have been purchased by the same vendor since 2011 and pastries and fruit are fresh daily. We do serve a ham and chile croissant, though the not the turkey as the ham is more popular.

While I am sure it is frustrating to find a piece of equipment out of order, the treadmill was purchased new in the past 6 months.
The gym does have a stationary bike, elliptic walker, weights and universal weight machine, the room also has a large window to the exterior.
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Jersey Shore
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 7, 2014

A friend and I spent two nights at the Inn on the Alameda and can’t say enough about how wonderful our experience at this charming hotel was. The Inn is across from Canyon Road, about a 10 minute walk to The Plaza. This is a perfect location to be close to the heart of Sante Fe, but to still be able to enjoy some quiet. The hotel and grounds are beautiful. Upon entering, we found ourselves in a lovely living room, adjoining a small restaurant/bar. In the evening, we saw several people just spending time in the homey environment, talking and playing board games. Our room was very comfortable and beautifully decorated, with a nice patio. Included with the room is a wine and cheese hour and a full buffet breakfast. Breakfast was wonderful, with a nice selection of hot and cold dishes. We had dinner at the Inn one evening, and it was incredible. There is an outdoor garden area where we spent several hours relaxing over drinks and a leisurely dinner. The servers were friendly, and we enjoyed speaking with fellow guests and the Inn’s manager. Last but not least, the Inn has a wonderful masseuse, who was a delight. I would strongly recommend a stay at the Inn on the Alameda to anyone visiting Sante Fe.

  • Stayed August 2014, traveled with friends
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christina G, General Manager at Inn on the Alameda, responded to this review, August 11, 2014
Thank you for taking your time to write such a extensive review sharing all that you love about the in.

We look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
SoCal
Contributor
19 reviews 19 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed August 6, 2014

My husband and I enjoyed our brief stay here. I had a very favorable first impression when shortly after booking online I received a call from the hotel advising me there were no elevators and wanting to know if that would be a problem, then asking if I had any questions. Very nice. We arrived a couple hours before the 3:00 check in time but our room was ready so we were able to check in. The room was pleasant but pretty basic, although the bed was comfortable and the linens were nice. I was surprised at the decor. I expected Southwestern but the knotty pine paneling on the ceiling and rustic leather furniture seemed more like something you would see in Wyoming or Montana. The bathroom was tiny with one small shelf that didn't have room for much of anything. At almost $300 a night it was kind of pricey but this is a tourist location at the height of summer so not unexpected. All the staff members were friendly and helpful. The wine and cheese hour was lovely and the breakfast was outstanding! Free parking, free wifi and close to the Plaza. This was a great choice for our brief overnight stay and I would be happy to stay here again.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christina G, General Manager at Inn on the Alameda, responded to this review, August 7, 2014
Thank you for taking your time to let others know how much you enjoyed the breakfast, the wine and cheese, our wonderful linens, comfortable beds, and our friendly and helpful staff.

The leather furniture is Equpale, which has its roots in Mexico and has long been a standard of Santa Fe Style, while vigas are a more traditional ceiling treatment, southwestern style in Santa Fe runs the gambit of Mexican, western, and arts and craft.

We look forward to welcoming you back on your next journey through Santa Fe.
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Santa Fe, NM, USA
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 31, 2014

My husband and I loved our one-night stay at Inn on the Alameda.

The room was quiet, private, and nicely appointed. Desk staff were professional, friendly, and gracious every time we connected with them, whether by phone while planning our visit, or during our stay. The breakfast was fresh, amazingly delicious, very "sense of place," and included gluten free options, yay. They even comped us a bottle of champagne--set up in our room while we were out to dinner--because somehow it had leaked out that it was our wedding night. :-)

The only less-than-perfect element was our evening waiter/bartender. Nice enough person, and true, it's only a casual, bar-menu place with a very limited menu. Still, he was rough around the edges, definitely lacking in the people and communication skills (and terrific training) of his colleagues.

All in all, we will definitely be back.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christina G, General Manager at Inn on the Alameda, responded to this review, August 1, 2014
Thank you for taking your time to write your lovely review, we also appreciate knowing what pleases our guests and where we can improve. Your comments are truly thoughtful and constructive.
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Houston, Texas
1 review
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed July 30, 2014

First off, the location is great, tons of *perks* are added at no cost (parking, a shuttle, internet, happy hour wine, etc.), and everything seems very clean. Those are the 'up-sides.'

However.

Just know that you're not getting much in terms of accommodations or service, unless perhaps you're springing for the top-of-the-line room (not that I've seen them, but giving the Inn the benefit of the doubt).

Room-wise, for $250-$300/night, think of it more like a $100-150/night room with the *free* amenities being heavily folded into the rate - the room itself will not be materially different from a budget inn. Two rooms we stayed in (we moved rooms due to privacy issues - see below) we're musty smelling (but clean), had a single natural light source of a glass double-door (leading to a small patio or balcony, respectively - the lack of light/windows might also explain the musty smell), not much at all in the way of ambiance, and each were right on the parking lot (resulting in no privacy if wanting to keep the blinds open, as well as noise from car-doors, etc.). The 1st floor room we tried, but abandoned, had a fire place (gas, and maybe charming in the winter?), but no privacy (as the first floor glass door faces the walkway that is a few feet away). The 2nd floor room offered marginally better privacy, but due to the parking lot below being visible from the bed we were still compelled to leave the shades shut (clipping the only source of natural light). In sum, room-wise, don't get your hopes up based on $300 - and assume instead that the "freebies" comprise a not immaterial portion of your rate. Note also that the property has several buildings, in several configurations, and so perhaps the property can be shopped to find better room value.

Service-wise, everyone was pleasant enough, but were more like "staff" than service professionals - don't expect a bellman or super-attentive personal service. Perhaps most telling in retrospect has been looking now through these reviews of anyone with a criticism and seeing the general manager's oft-snarky or passive-aggresive replies (I'm sure mine own is coming!).

In other words, unless you shop the property's rooms well, you're paying a decent price to get a number of services described often as 'free' (hope you use them!), a good location, an only OK room, and pleasant "staff" but not really service. In Santa Fe, this package of goods may well be worth every penny, but just know where those pennies are being distributed.

Room Tip: See if you can get away from parking lots, add some windows, and make sure to diligence whether the...
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed July 30, 2014

We celebrated our anniversary in Santa Fe and loved our stay at the Inn on the Alameda. It was the perfect location (a quick 10 min walk into town) and we loved that our room felt very "local." we reserved a room off the main part of the Inn so it was secluded - perfect for us! We never made the complimentary wine/cheese hour every day but the complimentary breakfast was incredibly delicious. The staff was super helpful (we had more than a few questions for them) and it was really convenient that they provided a free shuttle to the main drag (you know, in case it rained or something). Would definitely recommend staying here - it was a great choice, especially for the online price!

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christina G, General Manager at Inn on the Alameda, responded to this review, July 30, 2014
I so glad to hear that our excellent staff made your anniversary stay that much nicer.

Thank you for taking your time to share with others.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Inn on the Alameda

Address: 303 E. Alameda, Santa Fe, NM 87501
Phone Number:
Location: United States > New Mexico > Santa Fe > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
#1 Family Hotel in Santa Fe
#2 Romantic Hotel in Santa Fe
#5 Business Hotel in Santa Fe
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Inn on the Alameda 3.5*
Number of rooms: 71
Official Description (provided by the hotel):
Nestled in the heart of Santa Fe, New Mexico, between the historic Plaza and the art-filled galleries of Canyon Road, the Inn on the Alameda is the ideal downtown Santa Fe lodging location. With this cozy inn as your home base, you can explore our town’s unique attractions, unique museums, fine dining, distinctive boutiques and local festivities. An ample continental breakfast with organic. vegan and gluten-free selections is included with every stay, as is a relaxing afternoon wine hour daily. Wi-fi and parking are always free, and one pet under 30# is welcome with a nightly fee in pet-specific rooms. ... more   less 
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Also Known As:
Inn On The Alameda Hotel Santa Fe
Hotel On The Alameda
On The Alameda Hotel
Inn Alameda

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