We just came back from our trip to santa fe where we stayed three nights at the Inn. Let me first talk about the positives, of which there are many. First, the courtyard seating is wonderful and we made full use of it as we did not really have a patio that was big enough to sit in. The room was clean and large with 2 queen beds and a decent sized bathroom with the requisite toiletries. There was always coffee and tea available in the dining room. The breakfast was ok, we were there 3 days and it was the same breakfast items every day but there were a lot of items to choose from. The wine and cheese in the afternoon was a nice touch.
If possible, avoid room 101 as it is right behind the kitchen, with a teeny patio and trash cans close by. Because of the lack of privacy given the closeness to the dining room and kitchen, we had to keep the blinds drawn at all times which made the room quite dark. There were no complimentary water bottles provided in the room, something that I got used to traveling in the southwest this trip - it's a very dry area and it would have been a nice touch to provide water.
I was a bit taken aback by the gruffness of the kitchen staff. In particular the lady behind the counter would bark at everyone asking for their room number, but then would not write it down or anything so I am not sure what the purpose was other than to scare away potential trespassers. It felt obnoxious and did not fit with the classy feel that they are going for. We stayed in sedona on the same trip, and the chef would come out and chat with all the guests and obviously knew everyone by the first day. So it felt more holiday inn than B&B. The same lady would serve certain dishes that needed to be warmed up from behind the kitchen counter in the oddest way - she would cut a piece of frittata and then hold it out on a spatula, and you would have to lean over two counters and hot plates with your own plate to catch it. She dropped mine on the counter, unceremoniously picked it up and served it to me again! Obviously I didn't say anything but tossed it in the bin in the dining room. The really gross thing was the small cockroach crawling along the counter that day. Also, the milk jugs in the dining room for coffee were always empty, always. These things suggest to me that the breakfast staff in the inn are either very stressed, or not adequately supervised.
I really love the physical environment of the inn, the courtyard, the rooms, and the location. But I felt that the staff were impersonal and not well trained - the restaurant recommendations we received were quite bad, and we switched to trip advisor to find restaurants after the first couple of times.
Lastly, we went there with our two kids - but this is really not a place for families with young children. The clientele is 90% or more elderly visitors.
- Official Description (provided by the hotel):
- Nestled in the heart of Santa Fe, New Mexico, between the historic Plaza and the art-filled galleries of Canyon Road, the Inn on the Alameda is the ideal downtown Santa Fe lodging location. With this cozy inn as your home base, you can explore our town’s unique attractions, unique museums, fine dining, distinctive boutiques and local festivities. An ample continental breakfast with organic. vegan and gluten-free selections is included with every stay, as is a relaxing afternoon wine hour daily. Wi-fi and parking are always free, and one pet under 30# is welcome with a nightly fee in pet-specific rooms. ... more less
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- Also Known As:
- Inn On The Alameda Hotel Santa Fe
- Hotel On The Alameda
- On The Alameda Hotel
- Inn Alameda