The location of the Inn is perfect. Canyon Road starts right at the end of the hotel. The in is across from the river, 2 blocks from the the Bascillica and the historic district and restaurants. The Inn has a spa, although I have not seen it. I arrived for a solo getaway for Memorial Day. There was a power outage. Who cares the wine and cheese was flowing. It was 4 pm. I got my first room. I was a walk in I got a good price for a lovely room behind the kitchen and next to the parking lot. Wasn't too happy but the room was beautiful and the bed OMG!!!! I went to the desk to settle the bill because the power outage nothing could get done. Told them I wanted at least 2 nights they said they would move me and all they had was a 500.00 suite for 40.00 more than what I paid for the other room that was next to the parking lot, behind the kitchen and handicap accessible. I asked for a 20.00 dollar upgrade fee instead of the 40.00 and got it! I am in heaven. I am at the counter I overhear another walk in stating he needs a handicap room. I have one! I interject into a conversation that is none of my business. I get moved out of the room next to the parking lot, behind the kitchen and go into my 500.00 suite the same night I arrived. My suite is well appointed, complete with fire place, wet bar, sofa with a Pendelton throw, leather chair and a king sizable bed with luxurious down pillows. The bathroom has a tub, thick towels and 2 thick comfy robes. It is a beautiful room, nicely decorated but not over the top Mexican/southwest. The bathroom has a skylight. Breakfast is from 7 to 10 every morning, wine and cheese is from 4 to 5.
So far from what I see the staff is very customer service oriented, able to multitask and always gracious never overwhelmed with all the chaos and confusion of the power outage. Most of the guests that I have seen are late 50s and up. Some are younger.
No matter what room you get all are very nice. The staff is great. I will have to arrange flowers to be sent today to the 2 who got me this upgrade.