The first thing that sets the tone of the hotel is the exterior. Like most of the buildings in Santa Fe, it is adobe; but this hotel has sculptures of Native Americans, lovely landscaping, and a gracious entry. The reception area, the rooms, the entire hotel follows the native/pueblo theme with decor, authentic artifacts, and art.
Those externals aside, this was the most livable hotel we've been to: the staff was friendly, competent, helpful. We requested something from housekeeping, it was there within minutes. Changes were taken care of with the same speed. The heating system was quiet and easy to control, and the temperature did not have extreme fluctuations. Our room was more like a suite with a small balcony. Everything worked, everything seemed designed with the comfort of guests as the uppermost consideration.
The restaurant service was excellent and the menu selections were delicious. However, I would have liked to see more regional items on the menu.
Hotel guests ranged from elders (we are in that category) to families with young children. Shuttle car/vans transport guests anywhere within a mile of the hotel, including downtown Santa Fe, but it's an easy walk. The hotel is on the stop list for the Albuquerque-Santa Fe shuttle services, and the Amtrak van.
We travel a lot, and this is one of the best, if not the best, hotel we've experienced.