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“Amazingly magical place with one of the friendlest staff you will ever meet!” 5 of 5 stars
Review of Hotel Santa Fe, The Hacienda and Spa

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Hotel Santa Fe, The Hacienda and Spa
4.0 of 5 Hotel   |   1501 Paseo de Peralta, Santa Fe, NM 87501   |  
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Savings & Savoring
Ranked #14 of 60 Hotels in Santa Fe
Certificate of Excellence
GreenLeadersSilver level
New York City, New York
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Amazingly magical place with one of the friendlest staff you will ever meet!”
5 of 5 stars Reviewed August 18, 2014

I've traveled a lot for leisure and business and by far, the Hotel Santa Fe has surpassed my expectations. I visited Santa Fe for the 1st time last week (w/o 8/11/14) and stayed for 4 nights. I wish I never left! The hotel staff is the FIRST thing you notice --- 1st class hospitality, friendly customer service and super helpful! Then I was wowed by the beautiful Native American Indian-inspired crafts and decor throughout the hotel and room! The rooms were also beautiful, quintessential southwestern/ native NM style with a fabulous fireplace! To top it all off, the "butler" service was really just super helpful, personalized staff members who would help you make reservations, answer questions and offer their personal suggestions for Santa Fe actitivities. Morning breakfast was simple but very tasty and good quality --- fresh fruit, delish pastries and bagels (I'm from NYC and the bagel measures up!), yogurt and the tastiest steel cut oatmeal! The staff at breakfast were just lovely - if the food and view at the terrace doesn't delight you the staff will! In the evening, the hotel offers a complimentary cocktail hour with nice wine, cheese and crackers. Again, the hospitality and service were consistent time and time again. Another great perk- personalized shuttle service to Canyon Rd and the Plaza. The hotel is close enough to walk into the Plaza but if you get tired, all you have to do is call the hotel and voila, a car/ shuttle picks you up! Michael (head of security) was friendly, helpful and gave good tips for eateries. Marcy at the hotel gift shop is a delight and the merchandise is super cool! Pete and Robert at breakfast/ cocktails were a delight. The hot tub and pool were very nice too. I felt like I was hanging out at my BFF's fabulous pool with beautiful Santa Fe vegetation, flowers, and everything was super clean. While some people may frown on the $19 additional service charge, my friends and I did not mind at all. We thought the charge was fair and it's a per room charge so given the inclusions such as wi-fi, parking (just to name the critical), this charge was not an issue for us. For the last 72 hours since returning to NY, I have NOT stopped raving about this hotel to friends and family!!!! I dream of returning to this hotel in the near future. Too bad there is no 10-stars on this rating.

Room Tip: Hotel is always quiet. I stayed in the Hacienda Spa side of the building and would say that's th...
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Green Features: Love that the hotel recycles (I know it's silly but I care about this kind of stuff). Friendly people work here and are happy, nice, and always ready to help. I loved my room- I almost wanted to stay in the room for the entire trip but of course, needed to experience Santa Fe.
  • Stayed August 2014, traveled with friends
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank IW W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulMargetson, Owner at Hotel Santa Fe, The Hacienda and Spa, responded to this review, August 20, 2014
Your wonderful, kind and gracious comments are amazing!!

It is truly encouraging to receive such an encouraging review and we are delighted to learn that you enjoyed your stay and that we took good care of you!!

So many thanks for taking the time to write such a lengthy and positive review to tripadvisor.com.

Your “raving” back home in New York to friends and family is marvelous! Thank you, thank you, thank you!!

thu xonn chiimen iy a whachii wye wye - May Your Travels Bring You Back Soon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,155 reviews from our community

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Bloomington, Indiana
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed August 17, 2014

We stayed in the Hotel Santa Fe, King Suite for 4 nights. The bedroom was a little small but comfortable. It was nice to open the door and enjoy the fresh morning air.We didn't spend much time in the hotel due to other plans. The hotel staff were attentive and friendly and made us feel welcome. The bathrobes, nightly turn-down service and Native American quote cards made us feel special. We had a nice dinner in the hotel restaurant the night we arrived. The hotel grounds are well maintained. The hotel is in walking distances to some shoppes and restaurants.

Room Tip: We enjoyed King Suite - quiet with nice view.
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  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
Thank IndyBloom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulMargetson, Owner at Hotel Santa Fe, The Hacienda and Spa, responded to this review, August 21, 2014
Many thanks for staying with us and your kinds words and greatly appreciated.

thu xonn chiimen iy a whachii wye wye - May Your Travels Bring You Back Soon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
64 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
5 of 5 stars Reviewed August 14, 2014 via mobile

Wow! We were so impressed by our stay. We arrived early, before check in, but Chris on reception was really welcoming and our room was ready. The room was lovely and full of character. It was a really comfortable place to be. Indeed the whole hotel was comfortable and relaxing to enjoy. We loved the decor! Throughout our stay nothing was too much trouble for any of the staff.

We were impressed to be offered a courtesy bus around Santa Fe but enjoyed out walk in and around the centre of town.

We had breakfast in the teepee and highly recommend the teepee dining experience to others.

We loved Santa Fe and we loved our stay here. Thank you!

Stayed August 2014, traveled as a couple
Helpful?
4 Thank TamBear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulMargetson, Owner at Hotel Santa Fe, The Hacienda and Spa, responded to this review, August 21, 2014
Wow! Back at you!! Thank you so much for your kind comments and I am delighted to know you enjoyed your Tepee breakfast!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, Nevada
Level Contributor
81 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
3 of 5 stars Reviewed August 13, 2014

We reserved thru Hotels.com. Reservations were all in place. When we saw our room we were disappointed. It was very small, bathroom compact, balcony had one chair on a balcony that was covered by a tree, no view. My husband went down to change rooms, he was told that was the kind of room they gave hotels.com. For a 25.00 extra we were given a new room. The bath was nicer, you really could not sit on the balcony, more like a large window that overlooked the roof, no view. It is great for walking distance to downtown, I feel it is like all hotels in tourist areas, money plus, there is a 19.00 exrtra resort fee, wither you use the pool or not.

Room Tip: Be very specific on what you expect.
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  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Service
Helpful?
1 Thank JAKRM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulMargetson, Owner at Hotel Santa Fe, The Hacienda and Spa, responded to this review, August 21, 2014
Apologies for the inaccurate response form our staff. The initial room you reserved was for a traditional room booked through hotels.com not because of hotels.com!!

Nonetheless, I am sorry to learnt hat you did not enjoy your stay as in previous visits. Please call us direct next time and we will make sure we reserve a room that suits your needs! Please do give us another opportunity to take care of you?!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Alamos, New Mexico
Level Contributor
57 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed August 11, 2014

Just enjoyed a wonderful time in Santa Fe at a lovely hotel. This was a birthday weekend. Got the room at a great price. It was decorated in a Santa Fe style. Bed and bedding was very comfortable. Shower was excellent with plenty of fresh towels. Carpet, tile, decorations were all first-class. Customer service was excellent and location was walking distance to everything on the plaza. The only thing the room did not have was a microwave and refrigerator. These are handy for midnight warm ups of restaurant leftovers. Otherwise everything was perfect. Will definitely visit again.

  • Stayed August 2014, traveled with family
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank rsfuller2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulMargetson, Owner at Hotel Santa Fe, The Hacienda and Spa, responded to this review, August 14, 2014
Belated birthday wishes and I am delighted to learn that you enjoyed your stay.

Many thanks!

ka - thã wia - Happy Birthday
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Irvine, California
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed August 10, 2014

This is the third time we have stayed at this hotel and the experience is consistently great ! We meet friends here and we always have a good time. First this hotel is reasonable, especially during the high season in Santa Fe which gets extremely pricey. Both couples had junior suites for $189.00 which is an excellent rate during the summer. We couldn't find a room anywhere that was under $200.+ dollars and most were in the $300.00 range. We are picky and will not stay at a substandard hotel simply because of the $$$$ but it is nice to be able to get a quality room without out breaking the piggy bank! The hotel itself is lovely with wonderful public rooms,and a great area for morning breakfast and drinks in the afternoon. We had dinner one evening in the Amaya Restaurant and it was also a good experience. The staff is exceptional and are very friendly and willing to help. WE have stayed in many 5 star hotels around the world and can tell you that this hotel is worth staying at. We will be back!

Room Tip: Ask to upgrade to a Junior Suite…if they have it , they will do it for you!
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  • Stayed August 2014, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank Judy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulMargetson, Owner at Hotel Santa Fe, The Hacienda and Spa, responded to this review, August 14, 2014
Many thanks for staying with us again and your kind words are so greatly encouraging. Many thanks!

thu xonn chiimen iy a whachii wye wye - May Your Travels Bring You Back Soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colorado Springs, Colorado
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 7, 2014

What a wonderful way to celebrate our 30th wedding anniversary. My husband chose Hotel Santa Fe the Hacienda and Spa to surprise me. The facility is beautiful. The hotel's staff is unlike any hotel I have visited. All of the staff greeted us with warm smiles and were very attentive to our needs. The Amaya restaurant serves wonderful meals. The restaurant staff, hostess and servers, made us feel like they were happy we chose Amaya. Our room was lovely, comfortable and kept very clean by housekeeping. The hotel also offers many amenities to numerous to mention. The Hotel Santa Fe the Hacienda and Spa made my first visit to Santa Fe amazing!

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Leslie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulMargetson, Owner at Hotel Santa Fe, The Hacienda and Spa, responded to this review, August 14, 2014
Very many bleated congratulations on your wedding anniversary. I thank you for taking the time to write to tripadvisor.com with your gracious comments/review.

We hope you will return for your second visit soon?!

a phel cuw‘ - Happy Anniversary
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Additional Information about Hotel Santa Fe, The Hacienda and Spa

Address: 1501 Paseo de Peralta, Santa Fe, NM 87501
Phone Number:
Location: United States > New Mexico > Santa Fe
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Santa Fe
#5 Luxury Hotel in Santa Fe
#7 Business Hotel in Santa Fe
#10 Romantic Hotel in Santa Fe
#15 Family Hotel in Santa Fe
Price Range (Based on Average Rates):
Hotel Class:4 star — Hotel Santa Fe, The Hacienda and Spa 4*
Number of rooms: 163
Official Description (provided by the hotel):
Hotel Santa Fe and the Hacienda and Spa, the only Native American Owned hotel in Santa Fe, is located just blocks from the Santa Fe Plaza in historic downtown Santa Fe and in the heart of the Guadalupe Railyard District. ... more   less 
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Also Known As:
Hotel Santa Fe & Hacienda Santa Fe
Hotel Santa Fe And Hacienda And Spa

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