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“Shuttle service was inadequate” 4 of 5 stars
Review of Hotel Santa Fe, The Hacienda and Spa

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Hotel Santa Fe, The Hacienda and Spa
4.0 of 5 Hotel   |   1501 Paseo de Peralta, Santa Fe, NM 87501   |  
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Hotel amenities
Ranked #14 of 60 Hotels in Santa Fe
GreenLeadersSilver level
Maine
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
Reviews in 14 cities Reviews in 14 cities
22 helpful votes 22 helpful votes
“Shuttle service was inadequate”
4 of 5 stars Reviewed July 4, 2014

That's my only complaint, but I won't stay there again for that reason. They advertise 3 shuttles but since they had only one driver at a time, they basically have one shuttle and while the front desk staff are super nice, they do not give accurate information re: when the shuttle will realistically be available. Otherwise, the hotel is lovely and the restaurant was reliably excellent for breakfast and offered some very good selections for dinner.

  • Stayed July 2014, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulMargetson, Owner at Hotel Santa Fe, The Hacienda and Spa, responded to this review, July 10, 2014
Oh please forgive us and try us again!? We invariably have at least two drivers on duty and I have always asked the Front Desk to find me or the Manger on Duty if we get backed up!!

I will talk to all of the Front Desk Staff again to be more pro-active and thank you brining this to my attention!

With apologies, but please give us another chance.

chenoho mima téwe yo tha - We thank you for staying with us.
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942 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (286)
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English first
Albuquerque, New Mexico
1 review
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 1, 2014

My wife and I recently celebrated our 13th anniversary and stayed one night at the Hotel Santa Fe The Hacienda and Spa. First, all the staff we encountered were extremely pleasant, helpful, and amazingly knew just how much attention to show us (you know how some hotels try to overdue it). Our room was amazing and knowing it was our anniversary, the hotel staff had a very nice welcome gift for us to enjoy. The property itself is beautiful and walking distance to the square and tons of restaurants. Next time we stay in Santa Fe we will always stay at Hotel Santa Fe. They made our anniversary that much more special.

Room Tip: If you can, stay in The Hacienda. You will not be dissapointed. Rooms are beautiful with private h...
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulMargetson, Owner at Hotel Santa Fe, The Hacienda and Spa, responded to this review, July 17, 2014
Thank you for staying with us and allow me to wish you a belated “Happy Anniversary” and may there be many more!

thu xonn chiimen iy a whachii wye wye - May Your Travels Bring You Back Soon
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Minneapolis, Minnesota
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 1, 2014

Close proximity to all of downtown Santa Fe make walking and really seeing the city a pleasure. The room was very adequate with a lovely sunrise view. The staff were very pleasant and accomodating for my late check-in.

  • Stayed April 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulMargetson, Owner at Hotel Santa Fe, The Hacienda and Spa, responded to this review, July 10, 2014
Many thanks for staying with us and I am so pleased we took care of your late check in.

kii thu wia‘‘ kanna thu wia - Our House is Your House
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Steyr, Austria
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed June 28, 2014

Pleasant inn located within walking proximity to old downtown. Inn offers free shuttle service (drop-off with pick-up if you call when you are ready) around the area. Prices are very reasonable. Nice old style lobby in keeping with the area.

Green Features: consistently green and in keeping with the ownership of the Inn
  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulMargetson, Owner at Hotel Santa Fe, The Hacienda and Spa, responded to this review, July 10, 2014
I am delighted to learn you enjoyed your stay and took advantage of our London Taxi Shuttle Service.

We are indeed continuing to work on our “green” status.

thu xonn chiimen iy a whachii wye wye - May Your Travels Bring You Back Soon
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1 review
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 26, 2014

I stayed at the Hotel this past week for work. Check-in was very easy and the girl that helped me was very friendly and courteous. She informed me of all the amenities the hotel had to offer including the restaurant. When I arrived in the room there was some cookies and apples with a card from the general manager thanking me for staying at the hotel again (previously stayed a couple of months ago). The room was very clean and and balcony was very nice to sit out on for the evening. Very comfortable bed, slept like a rock. Will definitely stay at the hotel again. Hopefully for pleasure instead of business next time!

Room Tip: Both room's I've stayed in were great.
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  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulMargetson, Owner at Hotel Santa Fe, The Hacienda and Spa, responded to this review, July 10, 2014
And we definitely would love to see you again soon! Many thanks for your kind words!

thu xonn chiimen iy a whachii wye wye - May Your Travels Bring You Back Soon
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Top Contributor
64 reviews 64 reviews
13 hotel reviews
Reviews in 25 cities Reviews in 25 cities
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed June 24, 2014

The location is not great, the staff is excellent but the services are not...I would not stay again....I would say more but it would not be complimentary...however, SantaFe deserves a better place...however, they would like for me to say that the bed was comfortable

Room Tip: At another spa
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  • Stayed June 2014, traveled solo
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulMargetson, Owner at Hotel Santa Fe, The Hacienda and Spa, responded to this review, June 27, 2014
Oh blast!! I am sorry to learn that we upset you but wish you well!
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Albuquerque, New Mexico
Senior Reviewer
9 reviews 9 reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 22, 2014

So I've stayed here more than once. It's very clean, very welcoming and the spa is the absolute best!! I got a honey scrub and I was in heaven ;) literally.. So yes stay here relax at the spa and you won't be let down! Just get ur own alcohol because the fridge is pretty pricey.

  • Stayed March 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulMargetson, Owner at Hotel Santa Fe, The Hacienda and Spa, responded to this review, June 27, 2014
Many thanks for staying with us again and I am so delighted to learn that the Spa took good care of you.

thu xonn chiimen iy a whachii wye wye - May Your Travels Bring You Back Soon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Santa Fe, The Hacienda and Spa

Address: 1501 Paseo de Peralta, Santa Fe, NM 87501
Phone Number:
Location: United States > New Mexico > Santa Fe
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Santa Fe
#3 Spa Hotel in Santa Fe
#4 Luxury Hotel in Santa Fe
#8 Business Hotel in Santa Fe
#10 Romantic Hotel in Santa Fe
#13 Family Hotel in Santa Fe
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Santa Fe, The Hacienda and Spa 4*
Number of rooms: 163
Official Description (provided by the hotel):
Hotel Santa Fe and the Hacienda and Spa, the only Native American Owned hotel in Santa Fe, is located just blocks from the Santa Fe Plaza in historic downtown Santa Fe and in the heart of the Guadalupe Railyard District. ... more   less 
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Also Known As:
Hotel Santa Fe And Hacienda And Spa
Hotel Santa Fe & Hacienda Santa Fe

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