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“Great atmosphere and a feel good place” 4 of 5 stars
Review of Hotel Santa Fe, The Hacienda and Spa

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Hotel Santa Fe, The Hacienda and Spa
4.0 of 5 Hotel   |   1501 Paseo de Peralta, Santa Fe, NM 87501   |  
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Hotel amenities
Special Rate
Summer on Sale
Ranked #15 of 60 hotels in Santa Fe
GreenLeadersSilver level
Boston
Top Contributor
114 reviews 114 reviews
62 hotel reviews
Reviews in 63 cities Reviews in 63 cities
102 helpful votes 102 helpful votes
“Great atmosphere and a feel good place”
4 of 5 stars Reviewed June 8, 2014

The hotel is co-owned by a pueblo tribe which is a great reason to stay here and support Native American rights in NM, rather than staying with 1 of the huge chains. The décor and atmosphere were outstanding. The lobby area and all common areas have glorious artwork, ambience, color scheme, taste. The room was on the small side and some items missing though they brought them immediately. Some parts of the suite (bathroom, kitchenette) were faded and the balcony was over a trash area so not great for sitting. Pool small, spa also small. However, overall I would go back here. It is a short walk from the old town, has a shuttle, great service, and wonderful live music - Indian flute player who is there regularly on weekends.

Room Tip: Am not sure the suites are worth the money, they are small
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Green Features: The good news is this is Native American owned and not part of a conglomerate; income helps to support a small and impoverished pueblo tribe.
  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulMargetson, Owner at Hotel Santa Fe, The Hacienda and Spa, responded to this review, June 26, 2014
Many thanks for staying with us and please note that the people of Picuris Pueblo greatly
appreciate your kind words and custom. Please come back soon!

kowaen mina so thuu puchi - Have a great day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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867 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (268)
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Carmel, Indiana
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
Reviews in 21 cities Reviews in 21 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed June 5, 2014

The service is fabulous here and I have no complaints. We stayed in Mid-May 5 nights, and had a suite with balcony. Rm was quiet. The staff even took my mother to hospital in the shuttle one day when she became ill. The restaurant and staff were all good. The pool area is nice. You can walk over to the railroad station area to a couple restaurants etc. But this hotel is not within walking distance of the downtown plaza if you are looking for that. We did wait for the shuttle one day and it never arrived so we drove ourselves around town.

  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulMargetson, Owner at Hotel Santa Fe, The Hacienda and Spa, responded to this review, June 26, 2014
I am so sorry to learn of your disappointment with our shuttle service and my apologies for the inconvenience you were cause - we can and will do better!

Many thanks for staying with us and we all hope your mother is well and doing fine!

chenoho mima téwe yo tha - We thank you for staying with us.
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North Richland Hills, TX
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed June 5, 2014

Thursday, June 05, 2014

Mr. Paul Margetson
General Manager
Hotel Santa Fe & Hacienda
1501 Paseo de Peralta
Santa Fe, New Mexico 87501


Your hotel is one of the main reasons we travel to Santa Fe. Sure, Santa Fe is a mecca for southwestern jewelry and bargains on all sorts of stuff. We love the history and the many interesting sights and structures. We keep coming back to Hotel Santa Fe & Hacienda because of the warmth and service of the people.

We particularly enjoy the comfort and quiet of the Hacienda. The rooms are spacious and very well maintained. We feel welcomed by the staff and the beautiful surroundings. Please convey our special thanks to Lupo, Robert, Javier, Richard, Sarah, Shawna and Maritza for making our stay so comfortable. Please tell Herman we especially enjoyed his warm greeting and friendly manner.

It was our pleasure to be among the very first guests on opening night for the indoor/outdoor area of Amaya restaurant. The area provides a scenic addition to your dining facilities. The food is always delicious at the Amaya. This trip, we enjoyed the salmon. What a feast.

Of course, the hospitality room in the Hacienda is always a restful place after a long day of driving or a hard day of shopping or sightseeing. The wine and snacks are a big plus. Service is terrific…attentive and friendly. We can always count on excellent recommendations from the “butlers” for sightseeing or dining if we want to venture out for the evening.

As always, we look forward to our next visit to the Hotel Santa Fe & Hacienda.

Sincerely,

Sue & Joe Fleming

Room Tip: The Hacienda is our favorite. It's a bit more upscale than the hotel, but both are great.
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Green Features: Owned by Native Americans, the facility is extremely environmentally friendly.
  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulMargetson, Owner at Hotel Santa Fe, The Hacienda and Spa, responded to this review, June 26, 2014
Dear Mr. and Mrs. Fleming,

It was great to see you again and I am sorry I did not have more time to spend with you - maybe next time!

Your wonderful words of kindness are so very encouraging and we all love having you stay with us. Thank you, thank you, thank you - you have made our day!!

We so look forward to seeing you again which we hope will be soon? In the meantime, we all wish you great happiness and good health.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pelham, New York
Top Contributor
86 reviews 86 reviews
20 hotel reviews
Reviews in 41 cities Reviews in 41 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed June 4, 2014

We stayed in a suite at the Hacienda which was spacious and well appointed. Service was great and there was a nice outdoor balcony. The breakfast and happy hour in the hacienda were very well done with great service and a very pleasant space. This is well above the usual standard for hotel clubs.
The decor was very well done with a lot of modern Native American art throughout.

Room Tip: Stay in the hacienda if you can afford it
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  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulMargetson, Owner at Hotel Santa Fe, The Hacienda and Spa, responded to this review, June 26, 2014
Thank you for staying with us and I am delighted to learn that we took such good care of you - and that you enjoyed the decor/art collection. Many thanks!

thu xonn chiimen iy a whachii wye wye - May Your Travels Bring You Back Soon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eagle, Colorado
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 3, 2014

My friend and I were looking for a way to start our recent retirement. We spent three nights at the Hotel Santa Fe and were so pleased with our online booking. We had a junior suite which was perfect for us. The staff could not have been more friendly. Everyone from the front desk staff, to housekeeping, concierge, restaurant wait staff, shuttle drivers, and spa employees were so incredibly friendly and helpful. We enjoyed having the shuttle rides available, like having a private driver at our beck and call. The recommendations of restaurants and reservations made were on target. The spa experience was wonderful. Coffee in the morning on each floor was much appreciated. Food in the restaurant was excellent. We will be back!

Room Tip: Ask for a room with a balcony overlooking an area that does look out to the rooftop. Third floor wa...
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  • Stayed May 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulMargetson, Owner at Hotel Santa Fe, The Hacienda and Spa, responded to this review, June 26, 2014
I am so delighted to know that you chose to stay with us to celebrate your recent retirement! Thank you so much for your wonderful compliments which have been passed on to all of our staff and we hope you will return soon!

Wishing you both a very happy retirement!

chenoho mima téwe yo tha - We thank you for staying with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nevis West Indies
Contributor
12 reviews 12 reviews
Reviews in 5 cities Reviews in 5 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed June 1, 2014

Attractive and Comfortable hotel in an area close to shops and restaurants near the Railyard. Rooms a bit small and as I had a suite it too was tight, with a tiny balcony. The bathroom fixtures need some work as my bath/shower drain selector was not working. Paint peeling on outside doors to patio. I highly recommend the restaurant for breakfast and dinner. Very delicious food with a surprisingly creative menu and excellent service. Early coffee available at 7am on each floor-wished it was at 6 as breakfast is served at 7. Flavored water available all day in Lobby.
Did not note any employees offering to help with carting suitcases to or from room. Noisy in hallways from cleaning people and guests slamming doors at an early hour.

Room Tip: Room facing the pool area can be noisy with children swimming below.
See more room tips
  • Stayed May 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulMargetson, Owner at Hotel Santa Fe, The Hacienda and Spa, responded to this review, June 26, 2014
Thank you for spending a week with us and I am sorry to learn that your bath/shower selector was not working property and hopefully you brought it to our attention and it was fixed!!

We are continuing to replace all our wood framed guestroom outside doors with new clad ones and I apologize for any inconvenience you were caused.

I am so glad to learn you enjoyed our restaurant, Amaya, and again, thank you for staying with us.

kowaen mina so thuu puchi - Have a great day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Floirda
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 31, 2014

Staff was professional and helpful with all our needs. The hotel itself was quiet and has a very relaxing atmosphere in restaurant and lounge. On Friday and Saturday nights they have authentic native american music in the lounge. Loved the jalapenos margaritas at the bar. We did make use of the shuttles to downtown on a daily basis and we were told in advance there was a daily fee listed as a tax for this service. Shuttles were very prompt for us. Our room was clean and comfortable, but could have been larger. We will definitely be back.

Room Tip: Ask to be away from kitchen on bottom floor.
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Green Features: Hotel politely reminds you to conserve water by washing only towels, washcloths you leave on the floor. Shower appears to be a water conserving shower head.
  • Stayed May 2014, traveled on business
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulMargetson, Owner at Hotel Santa Fe, The Hacienda and Spa, responded to this review, June 26, 2014
And we look forward to welcoming you back!! Many thanks for staying with us and your kind words are encouraging to us all.

kowaen mina so thuu puchi - Have a great day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Santa Fe, The Hacienda and Spa

Address: 1501 Paseo de Peralta, Santa Fe, NM 87501
Phone Number:
Location: United States > New Mexico > Santa Fe
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Santa Fe
#4 Spa Hotel in Santa Fe
#5 Luxury Hotel in Santa Fe
#6 Romantic Hotel in Santa Fe
#12 Family Hotel in Santa Fe
#13 Business Hotel in Santa Fe
#15 Top resorts Hotel in Santa Fe
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Santa Fe, The Hacienda and Spa 4*
Official Description (provided by the hotel):
Hotel Santa Fe and the Hacienda and Spa, the only Native American Owned hotel in Santa Fe, is located just blocks from the Santa Fe Plaza in historic downtown Santa Fe and in the heart of the Guadalupe Railyard District. ... more   less 
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Also Known As:
Hotel Santa Fe And Hacienda And Spa
Hotel Santa Fe & Hacienda Santa Fe

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