We loved this hotel! We were in Santa Fe for 3 nights. We reserved a junior suite with a balcony but when we checked in, the balcony overlooked the pool and parking lot. Not the view we wanted. But then we got a complimentary upgrade to a suite with a balcony looking at the mountains!! Much better. The room was clean, big and comfortable. Everyone that we encountered from the front desk to housekeeping to the drivers were so friendly and helpful. They have a car that will drive you to most of the places that tourists would be going, The Plaza is within walking distance with great restaurants and shopping but how nice to finish a nice meal, a bottle of wine and then have someone pick you up right outside the restaurant and drive you home. We had massages in the spa and they were wonderful. Free parking and airport shuttle is included in the daily resort fee.