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“Comfortable hotel with helpful staff for the tourist” 3 of 5 stars
Review of Hotel Santa Fe, The Hacienda and Spa

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Hotel Santa Fe, The Hacienda and Spa
4.0 of 5 Hotel   |   1501 Paseo de Peralta, Santa Fe, NM 87501   |  
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Hotel amenities
Special Offer
3-Night Ski Package
Ranked #14 of 60 Hotels in Santa Fe
GreenLeadersSilver level
Binghamton, NY
Top Contributor
97 reviews 97 reviews
41 hotel reviews
Reviews in 54 cities Reviews in 54 cities
110 helpful votes 110 helpful votes
“Comfortable hotel with helpful staff for the tourist”
3 of 5 stars Reviewed September 6, 2013

We stayed four nights at the Hotel Santa Fe with two nights in different rooms. In both cases, it was an enjoyable and comfortable stay. The staff was consistently courteous, friendly and helpful. The food in the restaurant was better than I usually expect in a hotel restaurant. The Hotel is pure Santa Fe right down to the piped in Native American flute music in the lobby and an inflated price for what you get. If this is your first time Santa Fe experience, I am sure that you will love the atmosphere. If you have been to the adobe Disneyland many times, it may seem a bit generic and trite, especially the tepee in the courtyard. Both our rooms were spacious, well furnished, with comfortable beds and small balconies. Both bathrooms, however, were very dark, especially in the shower. In one bathroom, the bath/shower was tiled but in the other it was a fiberglass insert of the type I would expect at a Motel 6. As several other reviewers have commented, this is a nice hotel but lacks several amenities necessary for it to be the ultimate in luxury. For the first time visitor looking for the “Santa Fe” experience in a comfortable hotel near the plaza and the Railroad Yard, it is probably a good choice. It provides shuttle services around the downtown and to Museum Hill and the staff can help you identify restaurants and tourist sites. If you are a frequent visitor looking for the top value or a sumptuous experience this is probably not the hotel for you.

Room Tip: Try to get a room away from the railroad yard. When the morning RailRunner comes in from Albuquerqu...
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  • Stayed September 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulMargetsonGM, Owner at Hotel Santa Fe, The Hacienda and Spa, responded to this review, October 1, 2013
I am disappointed to learn that you consider our ambiance to be a little “trife” but don’t forget that Santa Fe was here way before Disneyland came alone and may have copied some of our architecture!!

Also, don’t overlook that we are Native American owed and hence the appropriate Teepee on our grounds!!

Nonetheless, many thanks for staying with us and your overall positive review, although we do try to always provide great value!

na-thaunyo-kiina-wia - Ours is Another Way
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943 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (286)
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English first
Tucson
1 review
4 of 5 stars Reviewed September 6, 2013

Fairly quiet, very friendly desk, medium to spendy bar and food, close to Plaza and shopping, friendly staff. Nicely appointed common areas, old SW theme. Fair price for the money. Free shuttle to shopping areas.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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PaulMargetsonGM, Owner at Hotel Santa Fe, The Hacienda and Spa, responded to this review, October 1, 2013
Many thanks for staying with us!

kowaen mina so thuu puchi - Have a great day!
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Ventura, California
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed September 4, 2013

When you walk into the lobby of the Santa Fe, you feel immediately welcomed. The architecture is typically Southwestern: warm, soft, rounded. There is an elegance to this hotel that speaks of history, but it is far from dated. My room on the third floor was small but sufficient, with the usual number of hotel room furnishings, yet the furniture was classic and strong, made far better than the usual furnishings in newer hotels. It is obvious that the Santa Fe considers itself several cuts above “normal and acceptable.”

House WiFi was free but poor, and I couldn’t get a signal strong enough to post a photograph via text. The bathroom was very small and required quite a lot of maneuvering around the door, which seemed to take up the bulk of the room. Housekeeping there could have used a bit more attention to detail, as I found long blond hair stuck to the wood of the door, a minor inconvenience that nonetheless makes you wonder what else has been overlooked.

Staff are accommodating and pleasant. There’s a small bar and restaurant off the lobby but visible to the front desk, so as you’re checking in, you can check out the patrons sitting on their bar stools. When I came back to the hotel in the evening after dinner out with friends, the bartender had disappeared. A waitress from the restaurant started my drink until the bartender returned, and—as a result—there was nothing short of a jigger in my cocktail.

The bed and the linens fully made up for any slight deficiencies in this hotel’s quest for perfection. Excellent bed, excellent linens, excellent night’s sleep. Another big plus: Once I closed my door, I did not hear one sound from anywhere outside my room. Heaven!

Room Tip: I suggest that the higher you go, the quieter it is.
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  • Stayed September 2013, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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PaulMargetsonGM, Owner at Hotel Santa Fe, The Hacienda and Spa, responded to this review, October 1, 2013
Thank you so very much for taking the time to send your comments to tripadvisor.com

We are delighted to learn that you enjoyed your stay. We are working on replacing the bathroom doors with sliding doors to create more space! And many apologies for that hair!!

thu xonn chiimen iy a whachii wye wye - May Your Travels Bring You Back Soon
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Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 3, 2013

The hotel was nice enough, but I wouldn't rave about it. About average for the price paid.
We were originally on the ground floor, and then moved to the 2nd floor where the rooms were a little nicer, and not as noisy.
The beds were comfortable enough, however I noticed accumulated dust behind the mattress on the bed-head, so a little more care with cleaning would be good.
The restaurant was on the expensive side, so would recommend eating out.
Overall it was pleasant enough, but not 5 star.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulMargetsonGM, Owner at Hotel Santa Fe, The Hacienda and Spa, responded to this review, September 9, 2013
I am sorry that you think we were just “nice enough” as we do try to take care of our wonderful guests, but thank you for staying with us.

Thank you also for reminding us to dust the base of the headboards!
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Oro Valley, Arizona
Senior Contributor
33 reviews 33 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed September 3, 2013

This hotel is about 6 blocks from the Plaza. We found that that was no problem at all as the complimentary shuttle made any local trips easy. Being a little off the plaza made for a much quieter existence as well. We stayed in a one bedroom suite in the Hacienda building. We had a large living, a very good size bedroom, a large bathroom with a nice big shower and a decent sized balcony. If you can get it, stay on the floor with the concierge lounge as you will go there for breakfast and happy hour. It has a very nice balcony where you can have your coffee and look out over the city. These rooms come with services of what they call a "Butler". Don't let that throw you. The Butler acts more like a concierge who only has a very few clients to serve. It was very convenient and helpful. Ask about the tipping policy for shuttle, housekeepers and Butlers. It can get a little confusing as to who shares tips and who keeps tem.

We will stay here again as it was a wonderful experience in a most interesting and wonderful town.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulMargetsonGM, Owner at Hotel Santa Fe, The Hacienda and Spa, responded to this review, September 9, 2013
Many thanks for staying with us and your kind words are greatly appreciated. I try not to interfere with tip distribution, but it certainly merits clarification.

Thank you!
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Saint-Cannat, France
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 3, 2013

At first I was disappointed in my choice. Wanted to be in the center of town and this hotel is slightly outside, at least enough outside to not walk into town at night. But the driving service was wonderful. Dropped you off and picked you up if didn't feel like walking. Tex mex food for breakfast, snack and dinner excellent. The best margarita I had in Santa fe. Comfy beds. A bit tight even with sitting area but adorable. Would go back.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stouffville
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 2, 2013

The Hotel Santa Fe was a great place to stay! I wish we had time to stay longer! The staff were friendly and helpful. The room was large, comfortable and clean. We had fruit and a welcome letter waiting in our room when we arrived. There was happy hour in the evening and a complimentary buffet breakfast in the morning. We highly recommend this hotel for anyone staying in Santa Fe!

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulMargetsonGM, Owner at Hotel Santa Fe, The Hacienda and Spa, responded to this review, September 9, 2013
And we think you are “fantastic” for being so kind to us - many thanks!!

thu xonn chiimen iy a whachii wye wye - May Your Travels Bring You Back Soon
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Additional Information about Hotel Santa Fe, The Hacienda and Spa

Address: 1501 Paseo de Peralta, Santa Fe, NM 87501
Phone Number:
Location: United States > New Mexico > Santa Fe
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Santa Fe
#3 Spa Hotel in Santa Fe
#4 Luxury Hotel in Santa Fe
#9 Romantic Hotel in Santa Fe
#9 Business Hotel in Santa Fe
#12 Family Hotel in Santa Fe
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Santa Fe, The Hacienda and Spa 4*
Number of rooms: 163
Official Description (provided by the hotel):
Hotel Santa Fe and the Hacienda and Spa, the only Native American Owned hotel in Santa Fe, is located just blocks from the Santa Fe Plaza in historic downtown Santa Fe and in the heart of the Guadalupe Railyard District. ... more   less 
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Also Known As:
Hotel Santa Fe And Hacienda And Spa
Hotel Santa Fe & Hacienda Santa Fe

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