We didn't experience any difficulties at this hotel but I can't work up a bunch of excitement about it. Front desk personnel were helpful and friendly, the room was clean, and the location was good. I agree that the walls seem thin - we couldn't hear people talking but could when they laughed loudly. Woke up to people running in the halls at 4 am. but the noise stopped pretty quickly. Best part of the location is it's in walking distance to Tomasita's - great local food. We were there to ski and were pleasantly surprised by the Santa Fe ski area. It only took about 30 minutes to get there from the hotel. Overall, a good experience, but the word for this hotel, for me, is "adequate."