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“A totally wonderful experience” 5 of 5 stars
Review of Hotel Santa Fe, The Hacienda and Spa

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Hotel Santa Fe, The Hacienda and Spa
4.0 of 5 Hotel   |   1501 Paseo de Peralta, Santa Fe, NM 87501   |  
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Hotel amenities
Special Offer
3-Night Ski Package
Ranked #14 of 60 Hotels in Santa Fe
GreenLeadersSilver level
Kailua, Hawaii
2 reviews
“A totally wonderful experience”
5 of 5 stars Reviewed November 16, 2012

The recent experience at Hotel Santa Fe & Hacienda and Spa was exceptionally positive. My husband and I have stayed at this hotel on different occasions over the years while attending professional conferences in Santa Fe. Specifically, the front desk staff were courteous and responsive to our needs. Room service was very reliable and accommodating. Meals in the restaurant were savory with excellent service. Rooms were clean, well designed and appropriately decorated and we particularly enjoyed the balcony. Transportation via shuttle into nearby Santa Fe was provided. Overall, the aesthetic beauty, charm and Native American influence of this hotel is evident as there were so many extras which make Hotel Santa Fe & Hacienda and Spa top quality in all respects.

Room Tip: We would recommend a suite with a balcony.
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  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulMargetsonGM, Owner at Hotel Santa Fe, The Hacienda and Spa, responded to this review, December 3, 2012
Thank you so very much for your great comments/compliments and we are delighted to learn we took good care of you. Please come back soon!!

ko piane ca whachii - May Blessings Come Your Way
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943 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (286)
Date | Rating
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English first
Odenton, Maryland
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 12, 2012

Staying here was so relaxing...quiet, lovely, calming surroundings, soft background music. and the sense of being transported into another culture, ever so gently. The staff was wonderful. I had the continental breakfast, which was very well-done.

Room Tip: I don't know where the "bad" rooms are. Mine faced the front entrance but was very qui...
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  • Stayed October 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulMargetsonGM, Owner at Hotel Santa Fe, The Hacienda and Spa, responded to this review, November 21, 2012
Thank you so very much for your kind words and gracious comments!

kinna wachii xoum kowia - Peace, Love and Joy
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Arlington, Virginia, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 12, 2012

We enjoyed the hotel and spa experience at this hotel. The location is a little out of the way but there is shuttle service available which was generally available when needed. The suite was nice and furnished with some beautiful artifacts. The only negative occurred post check-out as medication was left in the room and when we returned to the hotel to retrieve we were told that it most be locked in the lost and found but then also told the lost and found was closed for the weekend. We wasted a few hours with this run around from the front desk staff. This marred an otherwise great stay.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulMargetsonGM, Owner at Hotel Santa Fe, The Hacienda and Spa, responded to this review, November 21, 2012
With our apologies for the mishap concerning your medication, but thank you so much for staying with us!

kowaen mina so thuu puchi - Have a great day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 8, 2012

We thoroughly enjoyed our brief stay here. We arrived much later than intended and didn't get to savor this wonderful place. It was soooo relaxing and the staff were absolutely superb. This is one of the best places we've ever stayed in the past 30+ years. The only weakness from my perspective was the continental breakfast... it was "too healthy" for my taste. If we return to Santa Fe, we will definitely stay here.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulMargetsonGM, Owner at Hotel Santa Fe, The Hacienda and Spa, responded to this review, November 21, 2012
Many thanks for staying with us and we do have some “not so healthy” items on request - maybe next time?!

thu xonn chiimen iy a whachii wye wye - May Your Travels Bring You Back Soon
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Austin, Texas
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed November 5, 2012

I loved this hotel! My Fireplace Suite was in the Hacienda and had a beautiful living room with gas kiva fireplace; a large bedroom with comfy king bed; a wonderful, huge bathroom; and large balcony. It became the " hang out" and meeting place for my friends who stayed elsewhere, much to their chagrin after seeing my hotel. I enjoyed everything so much, including the continental breakfasts and afternoon wine and treats served by the "Butlers" each day in the comfortable common room on the top floor of the Hacienda. I was so busy enjoying Santa Fe with friends that I failed to partake of the wonderful spa, so I must return soon. A most fabulous hotel and suite, perfectly located, with complimentary shuttle service to everything of interest, so I could park, free by the way, and let someone else drive when I wanted to, really a plus! I have found my home away from home in Santa Fe and can't wait to go back!

Room Tip: Try a Fireplace Suite in the Hacienda, it's worth every penny!
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  • Stayed October 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulMargetsonGM, Owner at Hotel Santa Fe, The Hacienda and Spa, responded to this review, November 12, 2012
We do hope you will indeed return soon?! Your “fantastic” compliments are so kind. Your “home away from home” awaits your return visit. Many thanks!

kii thu wia‘‘ kanna thu wia - Our House is Your House
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Senior Contributor
31 reviews 31 reviews
25 hotel reviews
Reviews in 24 cities Reviews in 24 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed November 5, 2012

We stayed in room 383 at the Hotel Santa Fe for 4 nights and found the whole place to be fantastic in so many ways. The thoughtfulness and pride with which the staff operate made our stay very special and we would gladly return again. What shortcomings the hotel had (and it did, I am sad to report); it somehow achieved ways of easily overcoming them.

The room was adequate in size - fitting in a sitting area, a mini bar, as well as a balcony overlooking the patio with a decorative teepee. The adjoining bedroom had a large bed which got more comfortable with each night (my first impression was that it was soft, but it turned out to be great) and somehow they had managed to squeeze in two large television sets in the room, so should one of the guests be sleeping the other could sit in the sitting area without disturbing them.

The bathroom was a little on the small side, so only one person can get ready at a time. There was a small sink area outside the actual room with the bath, shower and toilet, so one could rotate. Toiletries were very nice and ample towels were provided.

The venue was a little out of the way - this should not be a negative as they provide a useful (sort of*) free shuttle that gets you anywhere worth vIsiting within a mile of the hotel. That said, the hotel is a quick drive to downtown, the local CVS or Whole Foods and as I mention the shuttle is always close by to take one anywhere else - such as the galleries or the museums.
The actual hotel has a restuarant with an excellent menu and great service and it also comes with a gym, a hot tub, a pool as well as a spa - which I thought a little overpriced.

Parking was ample and (sort of*) free.

The positive aspects include the most helpful friendly staff I have encountered in awhile - the front desk staff were all particularly kind and any request was met with a smile and an eagerness to help as best they could. The hotel also bills itself as the only Native American owned hotel in Santa Fe - which some might find a positive.

The negative aspects include the strange HEAART* fee the hotel includes in your total price - this fee provides you with 'free' parking, 'free' wifi, the 'free' shuttle and some other things. This fee comes at a daily cost of $15 and I overheard several guests complaining to the front desk about it, or asking if they can not pay it. It seems you have to pay it, so why the hotel doesn't just include it in the price boggles the mind of this reviewer. It just seems to over-complicate things.
That said I enjoyed the shuttle; I used the parking and the wifi was okay - although you had to re-log in every time you connected which can be a chore for long stays.
I also understand a portion of the HEAART fee goes to supporting local NPO's - but I dislike paying money to charities I do not know myself.
The other negative was that the hotel provided free tea and coffee from 7.30am till midday and then charged you for it afterwards. This seemed strange.

To conclude my stay at the Hotel Santa Fe was excellent despite all its strange quirks and complicated rules - wifi should just work, parking should be free or not, shuttles should come at no cost or with a cost - if coffee is free, it should be so all day.
That said I cannot say I had a bad stay. It was very good. And I would certainly stay again.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulMargetsonGM, Owner at Hotel Santa Fe, The Hacienda and Spa, responded to this review, November 12, 2012
Your critique of your stay is gratefully received and we re pleased to know that you enjoyed your stay and will return in spite of our “quirks”. To address the HEAART Fee, it is often known as a parking, wifi or resort fee at our competitors and we choose to highlight it as a separate charge instead of adding it to the room charge which would equate to the same difference!? It highlights the facilities we provide, as well as a contribution to our local charities. It is an acronym for “Health, Education, Art (Charities), Amenities, Resources and Transportation (and Parking)” at the Hotel!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 2, 2012

Excellent front desk service, beautifully decorated and clean room, comfortable bed, spa-like amenities in the room, workout facilities, gourmet restaurant, continental breakfast, and shuttles to sites.

Room Tip: The Hacienda rooms in theh spa are outstanding!
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  • Stayed October 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulMargetsonGM, Owner at Hotel Santa Fe, The Hacienda and Spa, responded to this review, November 7, 2012
Your wonderful kind and gracious words are so very encouraging to all of us and thank for you taking the time to write to tripadvisor.com on our behalf. We hope you will be able to come back and stay with us again soon. Many thanks.

ko piane ca whachii - May Blessings Come Your Way
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Santa Fe, The Hacienda and Spa

Address: 1501 Paseo de Peralta, Santa Fe, NM 87501
Phone Number:
Location: United States > New Mexico > Santa Fe
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Santa Fe
#3 Spa Hotel in Santa Fe
#4 Luxury Hotel in Santa Fe
#9 Romantic Hotel in Santa Fe
#9 Business Hotel in Santa Fe
#12 Family Hotel in Santa Fe
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Santa Fe, The Hacienda and Spa 4*
Number of rooms: 163
Official Description (provided by the hotel):
Hotel Santa Fe and the Hacienda and Spa, the only Native American Owned hotel in Santa Fe, is located just blocks from the Santa Fe Plaza in historic downtown Santa Fe and in the heart of the Guadalupe Railyard District. ... more   less 
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Also Known As:
Hotel Santa Fe And Hacienda And Spa
Hotel Santa Fe & Hacienda Santa Fe

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