I was a guest of this hotel Oct. 25-29, 2012 for a conference in the Santa Fe area. I was drawn to this particular hotel (though in addition to this hotel, several others were also suggested in my conference literature) because this one is "Native American owned"...at least in part. I liked that. From the photos I viewed online, I could see that this hotel appeared to be quite comfortable. It was. However, it was really much more than just comfortable. In fact, my whole experience there over the course of 5 days was exceedingly pleasant. The facility itself is well located to attractions in the city, very attractively designed and appointed... and well maintained (including the grounds). My room was spacious, yet cozy and quiet. The heat/air thermostat in my room adjusted quickly to any changes. Luxury sheets, pillows and ample complimentary toiletries/soaps were provided.
Every member of the staff I encountered...front desk attendants, restaurant servers, bartender, housekeeping personnel, gift shop clerks, shuttle drivers...absolutely every one was friendly, professional, helpful, courteous and responsive to my needs. I cannot think of any other spot, store, company, etc. today where one encounters that blend of qualities in a staff.
The lobby area is spacious and has a relaxing atmosphere with pleasant music...and live music on weekend nights. There is much literature (leaflets, glossy pamphlets, etc.) about the Santa Fe area available in the lobby. Restaurant food is very good...and I'm fussy (I've just written a cookbook).
Unfortunately, I did not have time to visit the spa...I will next time.
If I had to say anything negative, I really couldn't say much... except that I would have liked a little more light in my room. Had I asked for that (I didn't),
I have no doubt I would have been provided more light. In any case, I will stay there (and only there) again when I come to Santa Fe. Such graciousness...thank you!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
November 12, 2012
And we do not “hesitate” to thank you so very much for your detailed commentary and kind words which are gratefully received.
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Please come back soon!
chenoho mima téwe yo tha - We thank you for staying with us.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.