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“A Santa Fe Treat!” 5 of 5 stars
Review of Four Seasons Resort Rancho Encantado Santa Fe

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Four Seasons Resort Rancho Encantado Santa Fe
5.0 of 5 Resort   |   198 State Road 592, Santa Fe, NM 87506 (Formerly Encantado, An Auberge Resort)   |  
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Special Offer
Fourth Night Free
Ranked #7 of 60 Hotels in Santa Fe
Certificate of Excellence
Level Contributor
43 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“A Santa Fe Treat!”
5 of 5 stars Reviewed June 4, 2010

Stayed 5/19-5/22 in a vista suite (thanks to a LHW upgrade). This is a wonderful place only 10 minutes from downtown Santa Fe. The rooms are luxurious but you do not need to spend the extra bucks for a room with a view (vista room). The view is nice but can be seen just as well from the main building. They have a free car service to take you into town. The spa is wonderful-I had the best massage I've ever had in my life.

  • Stayed May 2010, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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492 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (154)
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English first
Dallas, Texas
Level Contributor
68 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 170 helpful votes
5 of 5 stars Reviewed April 28, 2010

I'm going to echo most of the recent reviews here. I've been fortunate enough to stay at some of the best hotels and resorts in the world, and came to Encantado with high expectations. We were absolutely blown away. The service was flawless from the moment we pulled up until the day we left. Warm, friendly, efficient, knowledgeable, and professional. I was careless enough to leave my driver's license behind and a bellman rushed it to the Santa Fe airport in time for my flight. I was a Four Seasons assistant hotel manager many years ago and would be proud to call this staff my own.

Other than service, I can only rave about the gorgeous and well-equipped rooms, incredible spa, and fabulous bar and restaurant. Little things really make a difference here --- they don't charge for non-alcoholic minibar drinks and were flexible with what we ordered for breakfast despite being booked under a package that included a 'continental breakfast.' I've been to so many hotels where I feel nickeled-and-dimed, even in the $400-500/night range, and the Encantado's approach was very refreshing. I'd give very little attention to the negative comments about the parking lot. Just a slight movement of your eyes will switch your focus to the spectacular sunsets and the person you're spending time at Encantado with rather than the parking lot. Big picture, people.

I look forward to a return visit and will spread the word about this resort to a large number of Dallasites I know who escape to this beautiful town several times a year. It is worth every dime and then some.

  • Stayed April 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Texas
Level Contributor
32 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
5 of 5 stars Reviewed April 25, 2010

We had a fabulous weekend stay at Encantado. I have been to many high end resorts and service is what seems to separate the five star resorts from the above average resorts. Encantado is definitely a five star resort and does not disappoint in service. They provide you with unlimited transfers throughout the santa fe area in one of their mercedes . This includes the airport and the plaza in santa fe. They satisfied every possible request that we had. The rooms are remarkable and include private patios, woodburning fireplaces, and complimentary nonalcohoic beverages. The Spa is one of the best that we have seen. I have nothing negative to say. This hotel ranks favorable with any hotel that I have stayed in. I have stayed in the Ritz Carlton Laguna Niguel, the Grand Del Mar, Four Seasons Austin, and the MGM Skylofts in the last year.

  • Stayed April 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego
Level Contributor
84 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 202 helpful votes
5 of 5 stars Reviewed March 20, 2010

My wife and I recently spent 6 days at the Encantado Resort (An Auberge Chain Hotel) located about 10 min north of Santa Fe. In looking at hotels, we originally planned to stay in the heart of downtown Santa Fe, but this resort, north of town, caught my attention. From the first contact (via telephone with the on site reservations person) it was clear this was an exceptional property. Courtesy of staff began with that reservations person and never fell below that high level.

We visited in the very "off" season, late Feb, and at that time of year, we felt we had the resort to ourselves. The first weekdays, I think there were no more than 4 other guests besides ourselves there. The temp during the day was in the low 30s, but we had mostly sun all but 2 days, and those days had light snow which was very nice. Bring a warm jacket, and if you really get cold, maybe gloves and a hat.

They basically have 3 room types, the pinion, vista and suite rooms (all of the above known as casitas. The pinion rooms have a limited view, being obstructed by either other buildings or bushes. The vista casitas, while including a view, do not all have the same type of view, as we discovered. Some of the buildings are oriented away from the "300 mile view" described by our reservations person. And depending on which room, your view can be partially clipped by the solid wall between units (usually there are four units per building, two upper units and two lower units). Your view is excellent if you go to the balcony and look out, but unless you are near the balcony doors you will not see the distant peaks above Los Alamos. So upon arrival, we were given one of the rooms that faced more north and did not have that amazing view we expected, and because the sun is low in the sky in winter, the room was not as bright as we hoped.

The bellman was very nice and offered to let us see some other rooms, but as we never really found one that was available with the view we wanted, he suggested the suites. Normally in winter, suites go for $700 a night, but we were offered a very reasonable rate and as this was a one time getaway for us, we accepted and were not disappointed.

The suite rooms are huge (maybe 1100 sq feet), with separate bedroom and living room, very large bathroom, large closet, safe, and a gigantic tub that fits two easily with complete submersion (and fills fast). The living room has a couch, chairs and fireplace. A fully stocked refrigerator has a great assortment of complimentary drinks such as soda, fruit juices, ginger ale, etc (restocked every day) and you can purchase the alcoholic beverages if you prefer. The bathroom floors are heated and the decor is first rate. Both the living room and the bedroom open via doors onto your own private balcony with chairs and an outdoor fireplace. Its a very romantic room if you can afford it! The look is very "Santa Fe" with 9 foot double pine doors to the bedroom. There are two bathrooms (a small guest type bathroom off the living room is a great feature. There are two large flat screen tvs, one in the bedroom and one in the living room,each with a DVD player, but the channel selection was very limited. I think there were 40 channels, of which 2 were music only. --however, we did not come to watch tv!

We had flown in to Albuquerque (via Southwest) and rented a car for the approximately 1 hour drive, but the hotel offers free daily shuttles to town every hour if you dont want to drive and park in Santa Fe. During winter, traffic is very light, but this would be a big benefit in peak season, as parking costs in the garages. I understand some airlines fly directly to the Santa Fe airport.

The room is so nice we spent several days without going off property. Speaking of the property, there is a spa and restaurant, pool (Closed in winter) jacuzzi, and exercise room. My wife had a massage, and she said it was very good. We also used the exercise room which had all Precor machines and plenty to keep 20 people busy (we were alone in there). The resort backs up to some type of natural reserve area, and we heard coyotes very nearby the first night (didnt hear them again). There was free high speed internet which worked every time.

The on site restaurant and bar is very nice. I highly recommend the lamb quesadillas and their chips and salsa in the bar. At the two nights we ate at the hotel restaurant, the food was fantastic and the service exceptional. In some restaurants, when things are slow, they tend to hover over you, but not so here. The wait staff was professionally trained and knew when to inquire and when to leave you alone. The chef came out to meet guests, which was a very nice touch.

I guess you can see a pattern to my review. The staff makes the hotel, and every single person we dealt with (from the bellman to the driver of the shuttle) were professional, courteous, and friendly.

Ok, you ask, no one is perfect, so what would I change? Well, the rooms use pine firewood and it was difficult to get a fire started (they give you newspaper and some log lighter "tabs", but still was hard at times). My wife does not like the smell of a fireplace, so if you dont like the slight smokey smell, you might want to not use the fireplace. The staff cleans it each day and it does not bother me, but I have suggested to the hotel to change to gas logs (the real looking kind of logs with the "ember" look as it will be easier on the guests and much easier on the cleaning staff. speaking of cleaning staff, they completely stock you with everything each day, including 4 sets of towels. They are really big towels too!

We had room service 3 times and the food was delivered hot and within 30 minutes and was excellent. But the only table to eat on in the room is a small round table with a built in bench seat behind it, and the chairs in the room are too low to eat comfortably, so I put a pillow on the seat to boost me up (I'm 5'10" tall). If you are going to be doing work in the room, you might want to have them bring you a regular height table chair.

If you like to get away from it all, this place is REALLY quiet. It was perfect for us. What struck us from the first was how quiet it was in this little canyon they call home. However, Santa Fe offers all that people come here for, including many fine restaurants, shopping, and historical sites like the Loretto Chapel and the mission that dates from the 1600s. A great italian restaurant in Santa Fe is Il Piatto. We were both very disappointed with the Georgia O'Keefe gallery and do not recommend paying $10 per person to go in. The gallery has very little of her work and was half taken up by another female artist whose work was not very good.

One of the days we went to the Santa Fe Ski Resort about 30 min from Santa Fe. I highly recommend this to both beginners and advanced skiiers as the mountain has lots of easy slopes, intermediate, and advanced stuff. At the time of year we went, we basically walked on all lifts and had outstanding weather. An afternoon pass was only $45 and rentals were $22.

Another day we visited the "Mecca" for all persons who have any interest in the WWII atomic weapons program or are history buffs: Los Alamos. Only 45 min away, the Bradbury Museum is a fascinating place to spend an afternoon while they make secret things on the mesa just opposite the town. Walk the streets were Oppenheimer and others walked after they designed the first atomic bombs. We recommend the Hill Cafe nearby.

We had a great time and plan to come back again.

  • Stayed February 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
connecticut
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed March 11, 2010

While Encantado is about 10 minutes from the center of town, it's a paradise for
those who want a relaxed, out-door experience with excellent services, food and
location.

  • Stayed March 2010, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed March 7, 2010

We will definitely be back! This place is pricey but from the minute you pull up it is worth every cent. We really enjoyed the serenity of being just a few minutes outside of town. The property is beautiful and the views are fabulous. We woke up our last day to hearing the coyotes howling. Also, don't miss the spa. It's expensive but a can't miss. If you are looking for relaxation tihs is the place.

  • Stayed March 2010, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lousiana
Level Contributor
78 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 stars Reviewed February 17, 2010

Just got back from a 4 night stay with my family(husband and me, 3 children ages 9, 13, 1nd 17). We had a fabulous time! The rooms are so spacious and loved the decor! We had no problems with the fireplace and we used it every night. The bathroom was the best bathroom I have ever seen in a hotel. The staff aimed to please at every occasion. The refrigerator was stocked with plenty of complimentary beverages. We borrowed several DVDs to watch at night. The few problems we had were fixed immediately(the phone could not call out, and the firewood was not stocked one day). I do agree with the parking lot detracting from the resort, but this is such a minor issue. The last time I vacationed in Santa Fe we stayed in town, but I much prefer staying a few miles out. The Encantado is a wonderful place to stay. Definitely one of my favorite resorts! I would love to go back for a girls weekend getaway and try out the spa.

  • Stayed February 2010, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Four Seasons Resort Rancho Encantado Santa Fe

Address: 198 State Road 592, Santa Fe, NM 87506 (Formerly Encantado, An Auberge Resort)
Phone Number:
Location: United States > New Mexico > Santa Fe
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Santa Fe
#1 Top resorts Hotel in Santa Fe
#3 Luxury Hotel in Santa Fe
#5 Romantic Hotel in Santa Fe
#8 Family Hotel in Santa Fe
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Four Seasons Resort Rancho Encantado Santa Fe 5*
Number of rooms: 65
Official Description (provided by the hotel):
Under grand skies and infinite stars, rediscover your inner artist in our intimate escape from the ordinary – nestled in a high-mountain desert landscape, minutes from the magic of Santa Fe, New Mexico. Set in 57 unspoiled acres tucked gently into the Sangre de Cristo foothills, Four Seasons Resort Rancho Encantado Santa Fe is just 10 minutes from Santa Fe’s galleries, shops and distinctive architecture. The Resort offers 65 casita guest rooms and suites, each with its own fireplace and private terrace. ... more   less 
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Also Known As:
Encantado, An Auberge Hotel Santa Fe
Encantado Hotel Santa Fe
Encantado Resort Santa Fe

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