I am not a fan of "resorts" when I visit a city like Santa Fe because I would rather stay in the center of town so that I can catch up the "vibe" of the city, but we had heard so much about the Four Seasons Rancho Encantado that we decided to check it out during a recent visit.
The resort is located in beautiful setting about 10 miles from the center of town. They have a shuttle service that could take you into town, but the last pick up from the city is around 10:30 PM and I found that to be somewhat restrictive, especially if you want to lounge at one of the local bars after diner and break away from the resort. When we returned and got back to the hotel, the lounge was already closing which i found surprising -(we were expecting them to be open late especially because of the 10:30 PM curfew coming back). No apologies were made about it. " We are closing", is what we were told.
The rooms are huge with plenty of windows and light which we love, and i believe they all have a patio with lounge chairs. I found the staff helpful but not very attentive and somewhat distracted at times. I particularly found the service at the lounge and restaurant to be pretty average. I found myself constantly trying to catch the attention of servers, which were trying to get our orders at the bar while talking to other customers - this is a Four Seasons and you definitely expect professionalism and courtesy, if not to be "pampered" to say the least.
The restaurant is popular and many people come from town for dinner. The resort seems to be very popular with wealthy texans and you will notice. The best service we received was from the Valet and Bellman. They were great. The resort also has several convertible cars which they will make available to you for a whole day, but make sure you book the vehicle the day before.
Overall, I was expecting a lot more. The facilities are excellent, the service average to mediocre, the location is beautiful but too far from the city for my taste and the price.....definitely not worth it.