We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Land of Enchantment Relaxation + Four Seasons Service = Priceless Week” 5 of 5 stars
Review of Four Seasons Resort Rancho Encantado Santa Fe

Save Saved
You added Four Seasons Resort Rancho Encantado Santa Fe to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Four Seasons Resort Rancho Encantado Santa Fe
5.0 of 5 Resort   |   198 State Road 592, Santa Fe, NM 87506 (Formerly Encantado, An Auberge Resort)   |  
Hotel website
  |  
Hotel packages
  |  
  |  
Hotel amenities
Ranked #8 of 60 hotels in Santa Fe
nyc
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
15 helpful votes 15 helpful votes
“Land of Enchantment Relaxation + Four Seasons Service = Priceless Week”
5 of 5 stars Reviewed May 4, 2014

My husband, daughter (nearly 10) and I spent possibly our best family vacation here, most certainly one of the most relaxing, luxuriating week away from our hectic, hustle and bustle NY lives.

We absolutely loved this Four Seasons property. While I had considered other properties, all of them "in town", I took a chance staying outside of downtown Santa Fe to increase our chances of really getting some much needed relaxation. We arrived in the early afternoon on Saturday, our Casita wasn't quite ready but we were immediately greeted and made to feel welcome by Max at the front desk. We had a delicious light lunch in the dinning room and immediately started to feel the effects of the high dessert on our muscles as the relaxation started seeping in.

The grounds are beautiful, the air is wonderfully crisp and clean, and the location and views are magical. Our Vista Casita was beautifully well appointed, included a very generous closet, a very large bathroom with radiant heated floors and a deep luxurious tub, and a lovely terrace. I highly recommend getting a "Vista" (second floor) casita as the views are really worth it. We used the real fireplace only once during our stay, but it was lovely to have. Of particular note is the great lighting in the room, all dimmer controlled. The housekeeping staff was was exceptionally friendly.

My husband enjoyed the very well equipped gym, my daughter loved the pool area, and I relaxed in the quiet and beautiful spa. We enjoyed, as a family, the complimentary hikes offered on the property, led by the on-site Adventure company that is staffed with incredibly helpful and knowledgable experts. The room service was great and the food overall was fantastic (be sure to try their homemade croissant and their Santa Fe Style Chilaquiles are the very best I've ever had).

Everyday, we explored the surrounding areas, Santa Fe, the galleries, the stores, Bandelier National Monument and Valle Caldera, and especially Ghost Ranch--where we went horseback riding in Georgia O'Keeffe country, an absolute highlight of our trip. And every late afternoon as we returned to the property the wonderful staff greeted us, asking us about our day, and making sure all our needs were cared for.
The level of service, of real care, was not just in one or two staff members at this property, but was absolutely in each and every person we came into contact with at the Four Seasons Rancho Encantado. From Max at the front desk, who was so genuine and caring, to the "experience assistants" Jason and Theresa (especially Theresa who went above and beyond for us every day, and took a special interest in making sure our daughter had a magical experience), to the Bell Staff who always opened the doors with a genuine smile or made arrangements for us to use one of the Mercedes they have at the disposal of guests, David, Rocky, Mario, their whole team made us feel welcome and pampered.

We will definitely return to this property on our next trip to Santa Fe. All my daughter wants to know is when. Thanks to all the wonderful staff for such a special stay.

Room Tip: Splurge and reserve a Vista Casita (second Floor rooms)--The views are worth it! Ask to borrow one...
See more room tips
  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSRanchoEncantado, General Manager at Four Seasons Resort Rancho Encantado Santa Fe, responded to this review, May 29, 2014
Greetings from the City Different!

You pay us the highest compliment when you say "We will definitely return to this property on our next trip to Santa Fe, all my daughter wants to know is when!" I am so happy to hear that you enjoyed your stay and the beauty of our scenic property. We hope you and your family will return soon, it is great to get such positive feedback. When I heard how much your husband enjoyed the gym, and your daughter the pool area, it is a positive affirmation for all we do here at Four Season Resort Rancho Encantado! I agree that our Spa provides a relaxing and beautiful atmosphere offering a truly eclectic range of services, I am so glad you enjoyed it. Again we are all thrilled that your family had such a wonderful stay. The next time you are in Santa Fe I hope to welcome you back personally.

Sincerely

Cindy Racco,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

371 people have reviewed this hotel

Traveler rating
    255
    78
    23
    11
    4
See reviews for
57
225
8
28
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (113)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Steamboat Springs, Colorado
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed April 30, 2014

We absolutely loved this property. We went as a family (kids ages 12 and 11) and I was skeptical at first staying away from downtown Santa Fe. Once we got to the property, all skeptisism went away. The grounds were inspiring and magical to walk around. The caisitas were beautiful, comfortable (loved the real fireplace) and roomy and the staff was exceptionally friendly. The kids loved the pool. We went for walks every day around the property (there is a mile or so hike). The room service was great and the food overall was fantastic. Chef Cooper runs an amazing ship. With so many great food options in Santa Fe, we actually chose to stay at the restaurant/bar 3 out of our 5 nights because the atmosphere and food were so great. (We highly recommend the trout and carne asada nachos). We went exploring every day (Santa Fe, or Taos or Bandelier) and it was so comforting and relaxing to return back to our casita. We will definitely return to this property on our next trip to Santa Fe. The kids are already asking when we can go back.

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSRanchoEncantado, General Manager at Four Seasons Resort Rancho Encantado Santa Fe, responded to this review, June 2, 2014
Greetings from Santa Fe!

Thank you for choosing Four Seasons Resort Rancho Encantado as the destination for your families visit to the City Different. I sincerely appreciate the time you spent sharing your experiences and so glad that you were able to enjoy all that the resort has to offer. I am pleased to hear that you think “Chef Cooper runs an amazing ship.”, I totally agree, our kitchen staff is amazing! And I am very happy to hear that you chose to spend 3 out of your 5 nights with us because the atmosphere and food were so great! I will be happy to share your feedback with our Executive Chef, Andrew Cooper, and the rest of the team. I hope to have the opportunity to personally welcome you back for your next visit to Santa Fe as there are still much to explore of the City Different which one cannot accomplish with one visit. Once again, your time and feedback is greatly appreciated. Please let me know how I can be of further assistance.
Sincerely,
Cindy Racco
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 29, 2014

What should have been a lovely stay for our 20th anniversary, unfortunately left us as cold as the concrete floor of the casita. Our prepaid confirmed reservation could not be located by the staff upon check-in and the young lady at the desk, while polite, could not comprehend that it was her problem to fix, not ours. We had to make phone calls to confirm the reservation and then had to ask repeatedly for the manager. She finally found the f&b manager who realized that we should just be shown to a room and the problem sorted out the next day with the general manager and day staff (nearly an hour later). We actually had the call for the general manager the next afternoon as no one called us in the morning as promised to confirm that indeed our reservation had been in their computers all along somehow. Definitely not the caliber of service that one would expect from this level of hotel. The room was nice, the bed was comfortable, the concrete floor was a little off-putting. The bathrooms are nice especially the large tub, but the shower head was in need of replacement. The location is off the beaten path, but we were placed into a casita in the back corner and had no view of anything. We would not return here and spent as little time here as possible. So disappointing.

  • Stayed April 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSRanchoEncantado, General Manager at Four Seasons Resort Rancho Encantado Santa Fe, responded to this review, June 4, 2014
Greeting from Santa Fe,

I was disappointed to hear that we did not meet your expectations during your stay.
The problems you highlighted are not in keeping with the standards that we continually strive to maintain, and I sincerely apologize that your Anniversary was not acknowledged as it should have been. I wanted to let you know that the appropriate discussions have been had and your valuable feedback will be used in the future as a learning tool for our staff in the future.
Should you wish to discuss your concerns in more detail, please do not hesitate to contact me directly at the number listed below. We take your feedback seriously and we do hope to have the opportunity to welcome you back to regain your trust and confidence.

Sincerely,

Cindy Racco
General Manager
(505) 946-5801
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Foster City, California
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 22, 2014

As a teacher on spring break from California, traveling solo, for pure R+R, this resort and all that it entails was PERFECT. I shopped til I dropped, ate, drank, went site seeing and hung out with locals then returned to my personal Casita to rest and score a
deep desert tan.

  • Stayed April 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSRanchoEncantado, General Manager at Four Seasons Resort Rancho Encantado Santa Fe, responded to this review, June 4, 2014
Greetings from the Land of Enchantment!


Thank you for taking the time to write a review on Trip Advisor following your recent stay with us.

I am delighted that you enjoyed your time with us and I appreciate your feedback. We are very proud of our staff and are committed to ensuring our guests a true Four Seasons experience. We are always extremely delighted to hear such positive feedback from our guests. It sounds like you had a marvelous time on spring break, and being a teacher I am sure rest and relaxation are a true priority! I think Santa Fe is truly a unique place and the shopping, dining and outdoor activities are second to none!

Thank you again for taking the time to share your impressions from your visit. We hope that we have the opportunity to personally welcome you back to the Four Seasons Rancho Encantado Santa Fe in the near future.

Sincerely,

Cindy Racco
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colorado Springs, Colorado
2 reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed April 6, 2014

Three suggestions... reserve a deluxe casita with a soaking tub, order the beef short rib from in-room dining, and ask about the Benz E550 that you can drive around Santa Fe as a complimentary perk. Absolutely top shelf resort and a great group of employees. We will certainly be back for another stay soon.

Room Tip: Soaking tubs in the deluxe casitas are incredible
See more room tips
  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSRanchoEncantado, General Manager at Four Seasons Resort Rancho Encantado Santa Fe, responded to this review, April 17, 2014
What a lovely compliment - "absolutely top shelf resorts and a great group of employees. We will certainly be back for another stay soon." We anticipating your next visit to the City Different – you still have a lot of great suggestions to explore during your next visit! Thank you for your positive feedback. We look forward to welcoming you back the next time your travel plans take you back to the Land of Enchantment!

Sincerely,

Cindy Racco
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oklahoma City, Oklahoma
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 2, 2014

I went to find a serene, quiet place to rest while having the option of visiting The Plaza, Santa Fe Shops and the Great Food options. It was beyond my expectations. I will return there on my next adventure to Santa Fe.

  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSRanchoEncantado, General Manager at Four Seasons Resort Rancho Encantado Santa Fe, responded to this review, April 17, 2014
I am so pleased to hear that you had a truly memorable vacation at Four Seasons Resort Rancho Encantado! As you discovered, our resort provides the best of both worlds to our guests with a “serene, quiet place to rest while having the option of visiting the Plaza, Santa Fe Shops…” and we couldn’t have agreed more with you! We hope you will visit many times in the months and years to come. Please do not hesitate to contact me if there is ever anything I can do to assist you.

Sincerely,

Cindy Racco
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Senior Contributor
34 reviews 34 reviews
17 hotel reviews
Reviews in 20 cities Reviews in 20 cities
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed March 30, 2014

Four Seasons Rancho Encantado provided excellent accommodations during our recent visit to New Mexico. The location is conveniently located near Santa Fe (you need a car - hotel shuttle service is infrequent) and the property setting is wonderful. WIth spectacular views, beautiful landscaping and spacious guest rooms, the resort is outstanding.

Our room was spacious and we enjoyed a huge, luxurious bathroom - with heated floors, a soaking tub and an amazing shower. The fitness center gets a 5-Star rating and it was never busy - often felt like our own personal gym. The outdoor pool area is a terrific place to take in the sun, read, relax and enjoy the New Mexican sunshine.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSRanchoEncantado, General Manager at Four Seasons Resort Rancho Encantado Santa Fe, responded to this review, April 17, 2014
Thank you very much for your feedback regarding your visit. We are so elated that you had such an enjoyable time at Four Seasons Resort Rancho Encantado. On behalf of the entire staff and myself, thank you so much for taking time to share your experience. We certainly appreciate your glowing words of praise about our little gem. Once again, thank you for feedback and we look forward to your next stay!

Sincerely,

Cindy Racco
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Four Seasons Resort Rancho Encantado Santa Fe? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Four Seasons Resort Rancho Encantado Santa Fe

Address: 198 State Road 592, Santa Fe, NM 87506 (Formerly Encantado, An Auberge Resort)
Phone Number:
Location: United States > New Mexico > Santa Fe
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Santa Fe
#1 Top resorts Hotel in Santa Fe
#2 Spa Hotel in Santa Fe
#3 Luxury Hotel in Santa Fe
#11 Romantic Hotel in Santa Fe
#13 Family Hotel in Santa Fe
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Four Seasons Resort Rancho Encantado Santa Fe 5*
Official Description (provided by the hotel):
Under grand skies and infinite stars, rediscover your inner artist in our intimate escape from the ordinary – nestled in a high-mountain desert landscape, minutes from the magic of Santa Fe, New Mexico. Set in 57 unspoiled acres tucked gently into the Sangre de Cristo foothills, Four Seasons Resort Rancho Encantado Santa Fe is just 10 minutes from Santa Fe’s galleries, shops and distinctive architecture. The Resort offers 65 casita guest rooms and suites, each with its own fireplace and private terrace. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Amex, Booking.com, Tingo, Travelocity, Reservation Counter, Priceline, BookingOdigeoWL, Venere and Otel so you can book your Four Seasons Resort Rancho Encantado Santa Fe reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Encantado, An Auberge Hotel Santa Fe
Encantado Hotel Santa Fe
Encantado Resort Santa Fe

Owners: What's your side of the story?

If you own or manage Four Seasons Resort Rancho Encantado Santa Fe, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.