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“Wonderful, but . . .” 4 of 5 stars
Review of Four Seasons Resort Rancho Encantado Santa Fe

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Four Seasons Resort Rancho Encantado Santa Fe
5.0 of 5 Resort   |   198 State Road 592, Santa Fe, NM 87506 (Formerly Encantado, An Auberge Resort)   |  
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Ranked #9 of 60 hotels in Santa Fe
Corrales, NM
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
“Wonderful, but . . .”
4 of 5 stars Reviewed October 12, 2011

We had a lovely stay at this beautiful property. The service, the food, the spa, the comfort of the room furnishings were all outstanding. BUT, if you are planning to go, be sure to get a room on the second floor. We were on the first floor and could hear EVERY step of our upstairs neighbors, along with the sound of their voices. At these prices, one expects quiet. I'm amazed that they did not soundproof between floors when they constructed this resort.

Stayed October 2011, traveled as a couple
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EncantadoManager, Director of Sales at Four Seasons Resort Rancho Encantado Santa Fe, responded to this review, October 14, 2011
We are so pleased to hear you had a lovely stay and we hope to welcome you back again soon. Please accept our aplogies that you experienced any inconvience during your stay due to the noise from the room above you. And thank you for sharing; your experience as our guest is important to us, and we very much value your feedback. We have investigated the issues that are causing the noise in those particular rooms and have a plan for improving the sound proofing. Again, we are very sorry you experienced any inconvience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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358 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (105)
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English first
Bangkok, Thailand
Top Contributor
81 reviews 81 reviews
79 hotel reviews
Reviews in 60 cities Reviews in 60 cities
252 helpful votes 252 helpful votes
5 of 5 stars Reviewed October 10, 2011

Encantado was exceptional. We really enjoyed it!

Rooms

Rooms are "casitas" and are large comfortable accommodations. We paid for an upgrade to a large 1,100 square foot suite (rate was around $850 per night). The suite had a nice entry area with a mini-bar, fridge, coffee making bar followed by a guest powder room and a nice sized living room featuring a fireplace and excellent desert views.

The large terrace also featured an outdoor fireplace, table and two chaise lounges.

The master bathroom was enormous with a perfectly sized large deep soaking tub - a real luxury and increasingly hard to find in hotels today.

A previous reviewer described the decor as "Pottery Barn". Well, I would prefer to describe it as "Modern Southwestern". Restrained in a casually elegant and classy way. Was it stunning decor? No definitely not. But it was comfortable and well thought out; visually subtle and soothing.

The suite was very nice and in line with what you would expect from a 5 Star resort.

Pool Area / Gym / Spa

The weather was too cool to use the pool area in early October but it was large and looked great! A huge factor to take into consideration if you're visiting Santa Fe in the summer.

The gym was small and basic. We didn't have a chance to use the spa.

Terra - Dining

Breakfast was fine - nothing exceptional. Dinner was excellent with a well designed menu, delicious food and an excellent waiter.

Service

Service varied from below average for a 5 Star hotel to exceptional. The Concierge, Jody Neff, was exceptional. She is the epitome of a Clefs d’Or Concierge – knowledgeable, passionate about the destination and very well connected. Her hospitality was the highlight of our hotel experience!

When a couple of service issues did arise the hotel staff quickly resolved the issues and more than made up for the inconveniences we experienced. It was obvious that the management and staff of Encantado take service very seriously. Mistakes occur and when management takes immediate action to correct a mistake I immediately "forgive and forget" and move on. Good service is based upon a service oriented culture and attitude and Encantado staff have this in spades. If you travel a lot you can recognize this immediately.

Overall

Encantado is a 4 ½ star property eager to become a 5 Star. What’s lacking? That special polish or dusting of magic that transforms a very good resort into a memorable and exceptional resort. In the case of Encantado the design of the resort is a bit of a disappointment. Namely the unsightly parking lots snaking through the resort are a huge landscape design mistake. Hopefully someday in the future the resort owners can corral the parking into one hidden area of the resort and transform the parking lots into walking trails / golf buggy trails leading to the casitas and suites. This one change, while drastic, would immeasurably improve the resort. The parking lots are too motel like and don’t belong in the heart of a 5 star property.

Also the entrance from the highway is discrete. Perhaps too discrete as it doesn’t provide a sense of arrival at a special destination.

Service is good but housekeeping in particular needs a bit of improvement. The addition of Butler service upon arrival and throughout the stay would be a nice service addition to this property.

Overall it’s the best option for those who are willing to spend on a luxury experience and enjoy a location a few minutes outside of the center of Santa Fe. If you are accustomed to Four Seasons and Ritz Carlton type of guest experiences then Encantado is your best option.

If you’re searching for a very unique property with a lot of exceptional décor and atmosphere located in the center of Santa Fe then I recommend the highly unique Inn of the Five Graces which we had the pleasure of touring.

Room Tip: Second floor casitas for the views and suites / casitas on the highest ridge offer the best views...
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  • Stayed October 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Senior Contributor
34 reviews 34 reviews
27 hotel reviews
Reviews in 27 cities Reviews in 27 cities
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed October 3, 2011

Encantado is a beautiful property with excellent service. The rooms are well-appointed and welcoming (especially the fireplaces) and the dining room and bar are very chic. All in all, you couldn't ask for a better place for a romantic weekend in Santa Fe.

While it is not inexpensive, it delivers in terms of quality of service, lodging and food and drink. Kudos to the mgmt and staff of Encantado. They do a great job.

  • Stayed October 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northumberland UK
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed October 1, 2011

We enjoyed our stay here - we got a good deal through expedia wouldn't pay the rack rate

Liked - Lovely room with fabulous sunset views, staff very helpful and professional, nice food in bar (v good burger), nice bonus to be able to borrow a V8 Convertible Merc for the day, free shuttle to Santa Fe welcome but necessary as it is c 10 mins drive away. Ate in Terra the renowned restaurant - nice but not out of this world with the exception of the "Chocolate bar" dessert which was lovely

Disliked - The pool bar shut on day 2 of our stay (although you could ring for drinks and food), very limited activities in "Movement Studio", the hotel bar closed around us at c 9.30 one night (it had to reopen when another couple of guests arrived wanting drinks) I understand that there need to be economies these days and that the Hotel was quiet but seemed cheap behaviour for a luxury resort . Spa small with mainly separate male and female areas so if you are a couple no particular reason to go in there - doesn't compare with spas such as Mi Amo at Sedona or Gleneagles

Room Tip: go for one with a view at the back of the property and ask for one that doesn't overlook the car...
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  • Stayed September 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glendale, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 28, 2011

If you want to feel like your away from it all with all the amenities of luxury, this is it! This place is super nice and the service was execellent. It's really quiet alway from the outskirts of town, but only a 10 minute drive away to the nearest grocery store for all those items you might want to stock up on yourself. The Casita was more like a small house with fantastic views of the sunset if you book a view room that is. The whole place is luxurious and newer, but not stuffy in anyway. We particuliarily loved the hiking trail that wraps around the whole resort which was great for a one hour walk everyday. When I saw the central town of Santa Fe, I was so glad we didn't stay anywhere there because I thought that might have been too noisy. Our room had a fireplace inside and on the patio with a small yard looking west into the sunset. I think they upgraded up to a Full Suite, which we had booked the Sunset Suite initially. The Pablano Mac & Cheese is great! Get it! Oh, and if your in town go to a Restaurant called the Shed... its excellent! We went twice. We also liked going to the Santaurio de Chimayo which is only about 45 minutes away. The area this place is located in is no doubt the highend area of Santa Fe and the Encantado is very close to the Santa Fe Opera, it that helps. Enjoy!

  • Stayed September 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed September 21, 2011

Other than location which is remote everything was great. Service was wonderful. I wish we had known we could reserve the mercedes in advance as we had no chance on arrival but that was our fault for misunderstanding but hopefully can save someone else from losing out by putting it here. Casitas are all a nice size, if you don't like cement floors though this may be a problem as all floors were cement except for upstairs and suites have wood. Great pool area, spa, workout room. If you want peace and quiet a short drive from the city this is ideal. We didnt use it but they have complimentary transportation all day into the evening into town. Bottom line is this was everything I expect in a luxury property.

Room Tip: Higher floors have wood floors instead of polished cement and have better views though no view there...
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  • Stayed September 2011, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago
Top Contributor
50 reviews 50 reviews
19 hotel reviews
Reviews in 30 cities Reviews in 30 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed September 14, 2011

I'll start off with some positives. This is a clean, high-end property with bells and whistles like radiant-heat flooring and rheostats for mood lighting in your room. You'll be happy with the service, you won't fight for the last poolside chaise, and like any Auberge resort, you're going to pay top dollar for your those goodies at the Encantado. But there are a few areas where this property falls a little short of the mark.
As you approach the resort after turning off 592, there is a distinct lack of anything announcing you are about to enter an oasis of luxury. I understand the desire to maintain a natural feel to blend with the high-desert environment, but I think better design of the hardscape and plantings leading up to the resort would set a mor ewelcoming tone as you prepare to pay Four Season's type cash for the privilege of staying here. While you near the main building, don't look to your right. It's a huge parking lot. You'll have plenty of time to enjoy that view from your casita as you look north toward the otherwise spectacular vista. This is more evidence of poor resort planning, IMHO. For $600+ per night, I would have been disappointed.
Our casita was a second-floor unit and lived up to expectations. It's nicely decorated... comfy beddding, flat screen tv, spacious bathroom, huge tub... everything you'd expect. We had a decent sized balcony which faced the mountains, right over dozens of cars parked in the foreground. You get "complimentary" wifi and some goodies in your mini bar. I say "complimentary" because I always laugh at reviewers who complain when wifi is an add-on at some properties. What's better. Free wifi at $200 per night, or the room for $190 and a $10/day wifi charge? You do the math! I know the hoteliers have!
Check in was a smooth experience. They'll drive you to your room in a covered golf cart if you like. And be sure to check out the fleet of silver Benzs out front. You can borrow one to drive into town if you'd like. Nice treat for the guest... nice ad for the resort. There's an art gallery to tour (didn't do it) a spa to enjoy (didn't use it) and an elevated pool area (used it). At the pool, the cordial staff will set up your chair with towels, an umbrella, then cater to your every whim without you having to beckon. My kind of service here. Kudos to Nadine in particular. We had one meal at Terra... the on-site dining room. There's outdoor seating available and the setting is quite nice here. Our meal was quite good, but the service here, while efficient enough, was a little cool.
I chose this resort in part, based on the fine reviews here and elsewhere. But what cinched the deal was a 50% off sale I was able to take advantage of. Would I stay here again? Probably not, and most assuredly not for full price. It comes down to value, and while the Encantado has much to offer, I think many folks who can and do commonly plunk down up to $1K per night will be somewhat disappointed here.

  • Stayed August 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Four Seasons Resort Rancho Encantado Santa Fe

Address: 198 State Road 592, Santa Fe, NM 87506 (Formerly Encantado, An Auberge Resort)
Phone Number:
Location: United States > New Mexico > Santa Fe
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Santa Fe
#1 Business Hotel in Santa Fe
#2 Spa Hotel in Santa Fe
#3 Luxury Hotel in Santa Fe
#12 Romantic Hotel in Santa Fe
#13 Family Hotel in Santa Fe
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Four Seasons Resort Rancho Encantado Santa Fe 5*
Official Description (provided by the hotel):
Under grand skies and infinite stars, rediscover your inner artist in our intimate escape from the ordinary – nestled in a high-mountain desert landscape, minutes from the magic of Santa Fe, New Mexico. Set in 57 unspoiled acres tucked gently into the Sangre de Cristo foothills, Four Seasons Resort Rancho Encantado Santa Fe is just 10 minutes from Santa Fe’s galleries, shops and distinctive architecture. The Resort offers 65 casita guest rooms and suites, each with its own fireplace and private terrace. ... more   less 
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Also Known As:
Encantado, An Auberge Hotel Santa Fe
Encantado Hotel Santa Fe
Encantado Resort Santa Fe

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