I was thrilled to make reservations at the beautiful Highland Inn. And is it beautiful and well appointed. But Helen nearly ruined our entire, and very expensive, trip to the San Juans. She was unaccomodating, condescending and shockingly rude for a high-end B&B hostess with apparant years of experience. We were scolded for watching the whales when we should have been eating her breakfast And when we had to leave early to catch a ferry on the day of departure we were refused the advertised "to go" version of muffins and juice because then "I would have to accomodate everyone's schedule and I simply won't get up that early". I'm not sure if there was an ageism or racism issues, as we are a thirty-something couple and I guess we qualify as interracial (caucasian and hispanic?). But after spending $300 a night I was nearly crying on my way out the door. Ridiculous.
I am planning a trip back to the San Juans, but will stay far far away from the Highland Inn.





Value
Rooms
Cleanliness



