I usually love The Bean, but feel I had to review after an incident I had. I've been going there for as long as they have been open, and one one particular day that wasn't busy. I ordered a frozen coffee drink, and a sandwich and told the woman I'd be outside. She said yes, ok I'll bring it out to you. So I sat and waited. I waited almost 45 min and finally went back inside to see what was going on. The girl at the counter looked mortified, and asked if I had gotten my sandwich. I said no and asked for a refund. My ticket was hanging on the rack, and no body seemed to notice it even though there was nothing going on, they were super slow with people standing around not doing anything. It will probably be a long time before I go back to the Bean after being treated that way. It's a shame, I was a big fan.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.