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“2013 IPI National Conference” 5 of 5 stars
Review of The Westin Riverwalk, San Antonio

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The Westin Riverwalk, San Antonio
4.0 of 5 Hotel   |   420 Market Street, San Antonio, TX 78205 (East Side)   |  
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Ranked #5 of 352 hotels in San Antonio
San Antonio, Texas
2 reviews
14 helpful votes 14 helpful votes
“2013 IPI National Conference”
5 of 5 stars Reviewed October 14, 2013

The hotel staff was exceptionable with the preparation and attentiveness to all of our event needs, They are very diligent and dedicated to making guest feel welcome and satisfied while a guest at the Westin Riverwalk.

So thank you to all of the wonderful people listed below who assisted with making our National Conferece a huge success!

Janie Clarkson
Josh Cavallo
Jason Kramer
Gilbert Acevedo
Alex Aguilar
Omar Benitez
Tovias Jimenez
Maggie Longoria
Maria Moreno
Martha Peddle
Ramiro Ramirez
Gloria Lugo
Sergio Moreno
Blanca Rios
Sylvia Salazar
Luis Salazar
Erik Sanchez
AdrianBonilla
George Galindo
Pete Garcia
Martin Maya
Ruben Tello
Juan Rizo
Pedro Villanueva
Roger Rodriguez
Erenst

Room Tip: All of my guest rooms during our event had rave reviews!
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  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GBNCM, General Manager at The Westin Riverwalk, San Antonio, responded to this review, October 17, 2013
Thank you Tracye H, for taking the time to give us your valuable feedback on your stay at The Westin Riverwalk and thank you for recognizing our staff! We're very lucky to have them all.

Thank you for staying with us and we hope to see you again soon!

Bill Petrella
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (588)
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English first
Burbank, California
1 review
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 14, 2013

I arrived at 8:00 after a red-eye flight and was able to check in due to the kindness of the night manager, JJ Rodriguez. My room was pretty and well appointed and the location is lovely. The Riverwalk is out the back door and the hotel's restaurant (a nice Italian cafe with good food) has tables on the water. As others have noted, it's close to the touristy section, but not in it so the ambience is peaceful.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GBNCM, General Manager at The Westin Riverwalk, San Antonio, responded to this review, October 17, 2013
Thank you Melinda, we really appreciate you taking the time to post such positive comments - it’s always great to hear that our guests enjoy themselves during their travels.

Thank you for staying with us and we hope to see you again soon!

Bill Petrella
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati, Ohio
1 review
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed October 13, 2013

I attended the Federation of State Boards of Physical Therapy Annual conference at this hotel this past weekend (Oct 10-13, 2013). Everything about this trip was excellent. I would particularly like to commend Gilbert Acevedo for his smile, attention to detail, and overall work ethic. I have to eat a vegan diet due to health reasons - once he knew this, he remembered and always made sure I had the right food. I consistently had a smile on his face and was very professional. I'd also like to commend the chef, Amanda for her outstanding vegan dishes for those of us who required something different. The meal the evening of Oct 11th was amazing, and the portabello mushroom lunch on Oct 12th were fantastic. Everyone did a great job. Thank you!

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GBNCM, General Manager at The Westin Riverwalk, San Antonio, responded to this review, October 14, 2013
Hello Karen H,
Thank you for taking the time to comment on TripAdvisor about your stay at the Westin Riverwalk. We are very proud of all our staff, but we always enjoy hearing nice things about individuals. Gilbert and Amanda are great and we're lucky to have them.

Thank you for staying with us and we hope to see you again soon!

Bill Petrella
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bloomfield, Connecticut
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed October 13, 2013

This was our first visit to San Antonio and we were so happy we chose to stay at the Westin. This location on the River Walk is so much nicer than the congested areas where it's jammed with people, restaurants and music blares out of the clubs. You can walk to those places either with a leisurely stroll along the river or take a shortcut up at street level. We called upon staff members frequently for help with dinner reservations and directions to places and they couldn't have been nicer. We did have one dinner at the hotel's restaurant, Zocca's, and it was fantastic. I recommend Schilo's Deli for breakfast which is only a few blocks away. Our room was very spacious and comfortable. Loved it!

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GBNCM, General Manager at The Westin Riverwalk, San Antonio, responded to this review, October 14, 2013
Thank you Gwen O, for taking the time to give us your valuable feedback on your stay at The Westin Riverwalk. Thank you for pointing out various positive aspects of our hotel such as the great location, our staff and Zocca.

Thank you for staying with us and we hope to see you again soon!

Bill Petrella
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose, CA
Top Contributor
69 reviews 69 reviews
67 hotel reviews
Reviews in 63 cities Reviews in 63 cities
259 helpful votes 259 helpful votes
5 of 5 stars Reviewed October 12, 2013

This hotel exceeded my already high expectations that I had after seeing such high rating on tripadvisor.
Great:
- Outstanding location on the riverwalk (on a quieter side of the river walk very close to touristy section but not in the middle of it);
- The onside restaurant by the river was great for breakfast. Excellent service and breakfast;
- The lounge/bar by the river was wonderful to have a drink at night (sitting outside by the river);
- Outstanding service all around
- Elegant general area;
- 24-hour room service

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston
Senior Contributor
34 reviews 34 reviews
31 hotel reviews
Reviews in 32 cities Reviews in 32 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed October 11, 2013

We chose this hotel because it was on the Riverwalk. If you like the quiet end of the Riverwalk (minus the restaurants and bars) you will enjoy this location. The staff was very friendly. Also, the public areas were very nice (lobby, pool, and fitness area). The bed was very comfortable. However, the room needed to be updated. The carpet was old and overall the room felt dated. Also, there was a strong air freshener scent when we arrived and we had to air out the room.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GBNCM, General Manager at The Westin Riverwalk, San Antonio, responded to this review, October 14, 2013
Thank you RunnerHouston, for taking the time to give us your valuable feedback on your stay at The Westin Riverwalk. Thank you for pointing out various positive aspects of our hotel such as the quiet location, friendly staff and our nice amenities.

Thank you for staying with us and we hope to see you again soon!

Bill Petrella
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Richland Hills, Texas
Reviewer
3 reviews 3 reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 11, 2013

First time visit to San Antonio and it was for a birthday/anniversary celebration. So we wanted to stay somewhere special. And we found it in the Westin! The staff is very friendly and helpful. Our first impression was very positive as we walked through a door held open for us by a smiling staff member and into a very beautiful, elegant (but not pretentious!) lobby. Our room was spacious, warm and felt very clean and we would definitely recommend a room overlooking the Riverwalk, especially if this is your first visit to the city.

Some of the cons to staying here we did find to be true...our hotel room definitely needed a makeover as you could see where places had been repainted on the wall. And the door handle to our closet came off in my hand! And there are not a lot of complimentary things...you pay for breakfast, snacks, etc and there was no room safe. And we paid $17.00 for an in-room movie! And we had read about how ridiculous the cost for valet parking was so we simply parked our car in the garage across the street where I understand the valets park the hotel guests' cars! And we paid $15.00/day as opposed to $35. It was fine as this hotel is so centrally located, we walked to everything (the Alamo is within 10 minutes on foot!) But we did enjoy the complimentary Starbucks coffee every morning!

The service is impeccable...we had an issue with the thermostat and called about it and someone was at our door within 5 minutes and he got it resolved in a very short time and it worked fine after that. And we loved being on the quiet part of the Riverwalk and it was only 5 minutes to walk to the busier and noisier part.

We had a wonderful time in San Antonio and a great deal of the reason why was staying at the Westin! We're already planning another trip and definitely will stay at this hotel again!! Oh yeah, they are VERY dog-friendly! We brought our chihuahua and at check-in, they gave us a bone-shaped dispenser for waste bags and you get a little sign on the door to let staff know there is a canine guest inside! And you can take your dog outside on the Riverwalk and there is some grass very close by!!

One more thing...if you want to step back in time and have a fabulous breakfast, we heartily recommend eating at Schilo's Deli. It's been at the present location since 1942 and you can see many of the original fixtures, including a walk-in refrigerator and phone booth!!

Room Tip: All rooms have balconies but request one with a Riiverwalk view.
See more room tips
  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Westin Riverwalk, San Antonio

Address: 420 Market Street, San Antonio, TX 78205
Phone Number:
Location: United States > Texas > San Antonio > East Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in San Antonio
#3 Luxury Hotel in San Antonio
#3 Business Hotel in San Antonio
#4 Romantic Hotel in San Antonio
#5 Family Hotel in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Riverwalk, San Antonio 4*
Official Description (provided by the hotel):
Located on the world famous Riverwalk in San Antonio, The Westin Riverwalk is in the perfect location to relax and recharge. Expect a warm welcome when you visit our hotel. ... more   less 
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Also Known As:
The Westin Riverwalk Hotel San Antonio
Westin Hotel San Antonio
Westin San Antonio
Westin Riverwalk
San Antonio Westin

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