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“Positive comments” 5 of 5 stars
Review of The Westin Riverwalk, San Antonio

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The Westin Riverwalk, San Antonio
4.0 of 5 Hotel   |   420 Market Street, San Antonio, TX 78205 (East Side)   |  
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Ranked #4 of 352 Hotels in San Antonio
Certificate of Excellence 2014
Mount Horeb, Wisconsin, United States
1 review
2 helpful votes 2 helpful votes
“Positive comments”
5 of 5 stars Reviewed March 8, 2013

When I first turned on my TV, it was pixelating and the audio was impossible to understand. I called for maintenance and the next time I came back to the room, the TV was fixed with a note left by the engineer who fixed it. Very impressive! Also, as I was walking to find the Riverwalk, I encountered the chef for the hotel. When he realized what i was looking for, he walked me to the Riverwalk and then took time to describe the attractions that were in either direction. Very impressive for the chef to do that for me!

Room Tip: Room rate was too high.
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  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,590 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (746)
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English first
Houston, Texas
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 7, 2013

The Westin Riverwalk is an absolutely gorgeous hotel, right in the heart of San Antonio's River Walk area. From the moment we walked into the lobby, my friends and I knew we made the right selection to stay at the Westin. We were in town for a one-day training seminar, and the Westin was much nicer than the hotel where the training took place.
The staff is so courteous. Everyone was happy to answer questions that you know they have answered a million times about thing such as good River Walk restaurants or bars. We always received a friendly and detailed answer.
The room was wonderful. The bed was comfortable. The bathroom was grand.
I definitely will stay here again.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Senior Contributor
34 reviews 34 reviews
33 hotel reviews
Reviews in 32 cities Reviews in 32 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed March 5, 2013

I had no real expectations attending a wedding in San Antonio, but must say that The Westin Riverwalk was extremely impressive. It is a beautiful and clean hotel, and the service is extremely professional. The location is also ideal, within walking distance of the Riverwalk, great restaurants, and just about everything worth seeing in downtown San Antonio. The rooms (we had a high floor overlooking the Riverwalk) were generous and surprisingly quiet, especially since in addition to our group of fun-loving wedding attendees, there was yet another younger (read: even more fun-loving) wedding group there.

Room Tip: Rooms facing the Riverwalk were very quiet at night.
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
executiveoffice1167, Manager at The Westin Riverwalk, San Antonio, responded to this review, March 7, 2013
Dear TGD80.

Thank you for sharing a review on Trip Advisor about your recent stay at the Westin Riverwalk. We make it our priority to provide impressive service to our guests and meet their expectations. It is important to us to create a quiet environment where our guests may refresh and recharge while experiencing exciting events such as the wedding you attended.

We hope to provide professional service to you again when next your travels bring you back to the San Antonio Riverwalk.

Sincerely,

Bill Petrella
General Manager of The Westin Riverwalk
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dusseldorf
Senior Contributor
45 reviews 45 reviews
27 hotel reviews
Reviews in 35 cities Reviews in 35 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed March 4, 2013

Stayed for 4 days. Staff are very attentive and professional. Location is very nice next to the riverwalk. For such a huge hotel the bar is rather small and with a convention going on .... Food at Zocca was really good. The room is very spacious and has all the amenities only downside is that the mini bar is not refilled automatically. First you have to ask somebody to bring you a key to open it and then you have to call some one for a refill. On the other hand the room service was excellent. Very good quality food, served warm and with a personal touch. You definetely want a room facing the Riverwalk as mine was on the street side with no view at all. Still good hotel with good service.

Room Tip: Ask for a room on the Riverwalkd
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  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Georgetown, Texas, United States
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 2, 2013

The attention to detail was perfect, they came out and fixed the outdoor heaters so we could relax in comfort. Service was great, very attentive as we had children and needed high chair and some configuration help. Lastly, the food was as good as it gets- the Chef, George Paramithas, came out and worked with us to decide on the best selection for what we were looking for- then he delivered! A wonderful exprerience!

Room Tip: Try to get an upgrade to the River side!
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 1, 2013

Stayed there a weekend for 3 days and 2 nights and had a blast. Eugene Schlaff was a big part of my decision on where to stay at a nice hotel, great food, awesome service on the Riverwalk. Eugene did mention that it was an experience that I will never forget and that I will come back for for another vacation stay, and he was right... My wife and I are planning another vacation getaway back to the Westin Riverwalk soon... Thanks Eugene!!

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
executiveoffice1167, Manager at The Westin Riverwalk, San Antonio, responded to this review, March 5, 2013
Dear Slopez10,

Thank you so much for sharing your recent experience during your stay at The Westin Riverwalk Hotel on Trip Advisor. We strive to create memorable experiences and help our guests relax and refresh during their vacation stay. Eugene will be so excited to know he provided awesome service! We look forward to having you stay with us when you return for another getaway.

Sincerely,

Bill Petrella
General Manager of The Westin Riverwalk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 1, 2013

Roland Delfasy and Tovias Jimenez were absolutely wonderful, they were a pleasure and very helpful. Roland and Tovias knew how to us feel welcome on behalf of the Samsung team thank you! You are lucky to have two wonderful employees!

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Westin Riverwalk, San Antonio

Address: 420 Market Street, San Antonio, TX 78205
Phone Number:
Location: United States > Texas > San Antonio > East Side
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in San Antonio
#2 Luxury Hotel in San Antonio
#4 Business Hotel in San Antonio
#4 Romantic Hotel in San Antonio
#8 Family Hotel in San Antonio
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Westin Riverwalk, San Antonio 4*
Number of rooms: 473
Official Description (provided by the hotel):
Located on the world famous Riverwalk in San Antonio, The Westin Riverwalk is in the perfect location to relax and recharge. Expect a warm welcome when you visit our hotel. ... more   less 
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Also Known As:
The Westin Riverwalk Hotel San Antonio
Westin Hotel San Antonio
Westin San Antonio
Westin Riverwalk
San Antonio Westin

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