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“Mike Garza GK Services” 5 of 5 stars
Review of The Westin Riverwalk, San Antonio

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The Westin Riverwalk, San Antonio
4.0 of 5 Hotel   |   420 Market Street, San Antonio, TX 78205 (East Side)   |  
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Ranked #5 of 352 Hotels in San Antonio
Certificate of Excellence 2014
McAllen, Texas
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
“Mike Garza GK Services”
5 of 5 stars Reviewed February 5, 2013

Best Hotel on the Riverwalk for any Business meetings, or events... Great customer service, prices, and excellent food. The rooms were very cozy, and clean. I am definately coming back to the Westin Riverwalk Hotel and visit for a personal experience with my famliy. I have notified my corporate office so when the big bosses head to San Antonio, they definately need to stay at the Westin Hotel on the Riverwalk for a great experience and awesome food. Thanks to all staff for a great banquet well put together and great customer service.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,585 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (744)
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English first
Simi Valley, California
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 5, 2013

Me and my boyfriend stayed at the hotel and had an amazing time. The night that we got there it was pretty late it was around midnight on a thursday night and we were starving, we headed down to the Zocca Bar and restaurant located within the hotel. The doors were still open and we were greated by the bartender Jo Jo, we asked if they were still serving and he said "Of course! Come on in!!". He was very welcoming and helpful even though it was so late and we were the only ones in the bar. I just wanted to say thank you to The Westin hotel as well as to Jo Jo, for making our stay that much more enjoyable. If you ever go down the the Westin on Riverwalk you have to visit the Zocca Bar and ask for Jo Jo, he is great, polite, and knowledgable about the city and towns around. Thank you Jo Jo!

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tucson, Arizona
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 4, 2013

This is a wonderfully charming hotel right on the Riverwalk. I have stayed here a few times and it is in proximity to great restaurants and tourist attactions such as The Alamo. The hotel is clean. The staff is friendly and knowledgable. The rooms are very nice. There is an Italian restaurant inside the hotel that has a great menu and you can sit outside and watch the River Boats sail by. The gym and the pool are both nice too. I would definitely recommend a stay at this Westin.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 4, 2013

My company recently held a conference at the hotel, and everything went off without a hitch. This is an annual event that we hold at various locations across the country, so I've worked with a lot of other hotels. The Westin Riverwalk was by far my best experience yet. The staff is very helpful and friendly. Most importantly, you only have to ask them for something once and it's immediately taken care of! I highly recommend them for a conference. The rooms are very nice and clean, and The Westin is also situated at a great location on the Riverwalk.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 3, 2013

I've had the good fortune to stay at this hotel a few times now for business, and it will continue to be where I stay when I'm in San Antonio. Roland, in banquets, was a huge help. I appreciate the entire staff and can't wait to come back.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
roomsdirector1167, Manager at The Westin Riverwalk, San Antonio, responded to this review, February 4, 2013
Dear Lindy G,

Thank you so much for sharing your recent experience at the Westin Riverwalk. We strive to ensure our guests have great experiences and we are delighted to read that we achieved our goal. Roland will be delighted to know of the positive impact he made on your visit....I can't wait to share your comments with him!

We look forward to welcoming you back when next your travels bring you to San Antonio.

Warmest regards,

Danita Harth-Bates, Director of Rooms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxford, United Kingdom
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 3, 2013

I visited this hotel on business and really loved the place. The decor in the lobby is great, and is perfectly situated for the Riverwalk. The rooms were large, clean, and very good. I managed to use the gym also which is very well equiped. The breakfasts were ok, although maybe not the best I've ever had. I found when I had some time to kill the verander off of the lobby, overlooking the Riverwalk was a really relaxing place to read a book in the sunshine. Very peaceful and nice sceanary. If you have the budget, then this place is definately recommended.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado
Contributor
16 reviews 16 reviews
16 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed January 31, 2013

I visited this hotel with my girlfriend and we both loved it. Perfectly located on the quiet side of the Riverwalk yet its only 1 block away from the action. The Riverwalk is an amazing area with all the great restaurants and ambiance. The Westin Riverwalk is a great hotel with great staff. Once again the valet service could use a tune up but everyone else there were amazing. Room service was great and fast. Would highly recommend this hotel.

Room Tip: Rooms on the back side of the hotel overlook the riverwalk and are quieter
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Westin Riverwalk, San Antonio

Address: 420 Market Street, San Antonio, TX 78205
Phone Number:
Location: United States > Texas > San Antonio > East Side
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in San Antonio
#3 Luxury Hotel in San Antonio
#4 Business Hotel in San Antonio
#4 Romantic Hotel in San Antonio
#8 Family Hotel in San Antonio
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Westin Riverwalk, San Antonio 4*
Number of rooms: 473
Official Description (provided by the hotel):
Located on the world famous Riverwalk in San Antonio, The Westin Riverwalk is in the perfect location to relax and recharge. Expect a warm welcome when you visit our hotel. ... more   less 
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Also Known As:
The Westin Riverwalk Hotel San Antonio
Westin Hotel San Antonio
Westin San Antonio
Westin Riverwalk
San Antonio Westin

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