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“outstanding staff” 4 of 5 stars
Review of The Westin Riverwalk, San Antonio

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The Westin Riverwalk, San Antonio
4.0 of 5 Hotel   |   420 Market Street, San Antonio, TX 78205 (East Side)   |  
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Ranked #5 of 352 Hotels in San Antonio
Gonzales, Texas
Top Contributor
70 reviews 70 reviews
14 hotel reviews
Reviews in 20 cities Reviews in 20 cities
41 helpful votes 41 helpful votes
“outstanding staff”
4 of 5 stars Reviewed January 24, 2013

Everyone at the hotel was extremely nice, attentive, friendly and helpful. We checked in early with no problem. The room was nice. I've gotten more for my money before but had no complaints overall. The location is very convenient to downtown. We walked to every place we wanted to go/see.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,339 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (653)
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English first
Sao Paulo, SP
Senior Contributor
43 reviews 43 reviews
24 hotel reviews
Reviews in 21 cities Reviews in 21 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed January 24, 2013

I've stayed there with my husband and kids (ages 3 and 5). As many other hotels The Westin is located on the Riverwalk which was great as we really enjoyed the oportunity of just having to open the hotel door to walk around (don't forget your room key or you'll have to come back though the main entrance). The staff, however, was not nice at all, no one seems to be willing to help or even to be nice. On the check in I received the keys and that's all. I went to the Concierge to ask if was necessary to make a reservation to have dinner at Ocho (the restaurant at Hotel Havana, from the hotelier Liz Lambert) and the answer was a simple "I've never heard about this restaurant". Well, I came from Brazil and knew about it, moreover the hotel/restaurant was located a few blocks from the Westin and there was a computer in the Concierge which could have been used to try to find out something about it...

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Louis, Missouri
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 23, 2013

Stayed at the Westin the 19 and 20.. found room and restaurant all enclusive and 5 star. Especially Chef William and our personal restaurant coordinator Jhessie Rivera and Joe Angel and the Bartender (the one who invented our drinks) to be the best in the world. Williams creations were to die for and Jhessie made our every wish come true and could not make us feel more welcome. l Joe Angel took precious time to explain our drink order and the dessert creation so that we not only enjoyed by taste buds, but our minds were anticipating each bite/drink. The manager Naren was an excellent host and engaged us from the beginning to our exit. l Never have I felt more welcome. The staff at the desk made us feel at home. Our stay was glorious.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tucson, Arizona, USA
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 23, 2013

The housekeeping folks were very pleasant and accommodating and deserve a lot of credit in making this Westin clean and a place I would come back to. Narei Naidoo was especially helpful in the Zocco Restaurant introducing me to the gluten free menu they offer. Excellent!

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 23, 2013

I decided to have my 40th birthday dinner at Zocca's and it was pleasent the best service ever !!
The chef gave me on the house appitizers (they were delicious ). I have a new favorite place to eat and stay. Food was great i would recommend try this place .....
thank you for a great b-day dinner!!!

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buffalo, New York
Contributor
11 reviews 11 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 23, 2013

I can't say enough about the Westin in general, but this particular one was fantastic! The service -from letting us check in early to seeing to our every desire - the comfort, the ammenities... everything was perfect. Exactly what you expect from a hotel of this stature! I have to say, they make you feel at home.

  • Stayed February 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 23, 2013

My husband & I celebrated our 25th Wedding Anniversary at this hotel. We received a platter of strawberries, chocolate & a bottle of champagne upon arrival. They also upgraded us to a corner Suite. They treated us like kings & queens through out our visit. We have returned to have Sunday brunch, whenever possible. The hotel is beautiful & tranquil. The best part is riverwalk is a step out side Zucca restaurant, its like having our own private river. Loved it!

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Westin Riverwalk, San Antonio

Address: 420 Market Street, San Antonio, TX 78205
Phone Number:
Location: United States > Texas > San Antonio > East Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in San Antonio
#3 Business Hotel in San Antonio
#3 Luxury Hotel in San Antonio
#4 Romantic Hotel in San Antonio
#6 Family Hotel in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Riverwalk, San Antonio 4*
Number of rooms: 473
Official Description (provided by the hotel):
Located on the world famous Riverwalk in San Antonio, The Westin Riverwalk is in the perfect location to relax and recharge. Expect a warm welcome when you visit our hotel. ... more   less 
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Also Known As:
The Westin Riverwalk Hotel San Antonio
Westin Hotel San Antonio
Westin San Antonio
Westin Riverwalk
San Antonio Westin

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