The hotel is on a quiet river walk spot, close to everything but less party, more class and more style than most places around. Balcony is small with no furniture. Great restaurant downstairs. Live music was delightful but meeting staff was just okay. Very kind helpful people when they are around.

I am a platinum member with Starwood. I spend 200 nights a year in a hotel room, thus the idea of staying at a hotel on the weekend in my own home town was not exciting me, this was until I checked in to the Westin on the riverwalk. Soon after check-in my wife and I went down to Zocca's for dinner and I was impressed with the ambience, staff, service and great food. We were greeted during our dinner by Eugene Schlaff (Sous Chef) to see how our food was and for some great conversation. This set the tone for the rest of the weekend, which was fantastic.

I can tell you that you will not be disappointed with Zocca's. I will be back, whether staying at the hotel or visiting the riverwalk. Those meatballs melt in your mouth!!!!!!!!!

If I were an animal lover, I would probably appreciate the fact that this is a pet friendly hotel but I'm not. I dont mind if people bring their pets; I just dont want to listen to barking most of the night. I took my family the Saturday after Thanksgiving; which BTW is an extremely busy weekend. I was checked in fast and was given 2 upgrades with Riverwalk balcony rooms. I thought that was very nice and I really appreciated it. The problem was the doberman next door. Fortunately, I had been up late for the past 4 nights and even though the dog was barking because his owner wasnt in the room and I could hear when "Daddy" came home; I pretty much was passed out that night. If that hadnt been the case, I would have called down and changed rooms. Other than that I thought the room was nice and the location was good as well. The property is very well maintained and is really beautiful. I would probably not stay there again unless I was guaranteed a room that wasnt next to any pets.

We have just completed a 5-day meeting at the Westin Riverwalk San Antonio. The group had comments about how the Westin reflected the city we were in. Many rooms and meeting areas open onto riverwalk balconies, allowing us to profit during breaks and have lunch on the terrasse. It is walking distance to many attractions, events and Convention Centre.
Zocca restaurant is an excellent restaurant - quality, value, etc.
Meeting rooms are well appointed and serviced. Each banquet captain introduced themselves each day, and service was personable and professional. Planning was effortless and easy with sales & catering. Last minute orders were incorporated with minimal delay.
I would specifically like to mention: Brooke Engel in Sales & Catering, who never lost patience once with the on-going changes likely in a 5-day meeting; Horhay (George) the houseman who was always timely, helpful & cheerful; Executive Chef (name?) & Eugene Schlaff - Sous-chef - & his team, who put out excellent, healthy, quality food every day; Michael Dudek and his banquets team - Joshua Cavallo & Angel Gomez, Luis Salazan & Ronald Delgado - who all ensured my event was as successful as they could make it from a service point of view, adding last minute suggestions and assistance.
The Concierge, David Swift, is a wealth of information and resource. If you need reservations anywhere - or a cowboy hat - he's the guy to send you in the right direction.
I haven't mentioned housekeeping, maintentance or security, only because they were invisible! Rooms were all cleaned impecably, replacement of items was done immediately, and when a call was made to refresh a meeting area, they were there quickly.
Negatives were the meals being set out minutes before their delivery time, and refreshing of rooms after a break were sometimes out of sync with our announced break times. "Bangy" meeting room doors disrupted the meetings and need to be re-hinged.