I traveled to San Antonio for a convention. The staff at this hotel are the friendliest that I have ever been associated with while traveling across the country. I noticed upon checking out that my leather jacket was missing. To tell you the truth, I didn't wear it while I was there, so I don't know if it ever made it to the room. I contacted security and a Mr. Manuel Martinez was on the case. In less than 24 hrs. Mr. Martinez had recovered my jacket. Now what are the chances!!! Mr. Martinez overnighted my jacket to me, so now I have my prized jacket back. I had called the store where I purchased the jacket and they informed me I was out of luck. What Mr. Martinez did I call CUSTOMER SERVICE WITH ALL CAPITAL LETTERS!!
THANK YOU MR. MARTINEZ