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The Westin Riverwalk: Traveler Reviews

4.0 of 5
420 Market Street, San Antonio, TX 78205 (Downtown)
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The Westin Riverwalk
Ranked #5 of 343 hotels in San Antonio
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1,465 reviews from our community

Traveler rating
    946
    339
    98
    50
    32
See reviews for
Families
273
 
Couples
400
 
Solo
51
 
Business
471
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Corpus Christi, Texas
1 review
1 helpful vote 1 helpful vote
“BEST HOTEL IN SAN ANTONIO”
5 of 5 stars Reviewed November 21, 2012

I traveled to San Antonio for a convention. The staff at this hotel are the friendliest that I have ever been associated with while traveling across the country. I noticed upon checking out that my leather jacket was missing. To tell you the truth, I didn't wear it while I was there, so I don't know if it ever made it to the room. I contacted security and a Mr. Manuel Martinez was on the case. In less than 24 hrs. Mr. Martinez had recovered my jacket. Now what are the chances!!! Mr. Martinez overnighted my jacket to me, so now I have my prized jacket back. I had called the store where I purchased the jacket and they informed me I was out of luck. What Mr. Martinez did I call CUSTOMER SERVICE WITH ALL CAPITAL LETTERS!!
THANK YOU MR. MARTINEZ

DOC

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask txgolfme about The Westin Riverwalk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cincinnati, OH
Top Contributor
183 reviews 183 reviews
70 hotel reviews
Reviews in 85 cities Reviews in 85 cities
78 helpful votes 78 helpful votes
“Great location”
5 of 5 stars Reviewed November 20, 2012

We stayed in San Antonio for the Formula 1 Race in Austin. We stayed from Thursday to Monday. We were upgraded to a jr suite because of SPG status. Our room was clean and quiet. We never heard people in the hall. We did not have a view of the river walk, but that is available. Everyone working there was helpful. It is a short ride to the airport. We rented a car one day and drove to the Missions. They offer cocktails and cheese/fruit plate in the lobby during the evening. My advice would be to skp and have a glass of wine somewhere else than buying one here and just sitting there.

The hotel was convenient to most places and easy to find. Def would stay here again!

Stayed November 2012, traveled as a couple
Was this review helpful? Yes 1
See 5 more reviews by DavidandKim for San Antonio
Ask DavidandKim about The Westin Riverwalk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kalamazoo, Michigan
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
“Business Conference in San Antonio”
4 of 5 stars Reviewed November 20, 2012

I enjoyed my short trip here. The hotel staff were very friendly. The overall appearance of the hotel was nice. While I did't have time to sightsee, it appeared the hotel was within walking distance of just about everything.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask CarieF_11 about The Westin Riverwalk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Killeen, Texas
1 review
2 helpful votes 2 helpful votes
“Westin Riverwalk”
2 of 5 stars Reviewed November 20, 2012

The hotel had a great staff..... very very nice... but check in is at 3:00 and we arrived at 2:45 to be told that our room would be ready at 4:00. We booked a very expensive room overlooking the Riverwalk - but there were so many trees we would not see the River only the stree corner. Also we did have a balcony but there were no chairs to sit on the balcony. There was a standing floor lamp - but someone removed the light bulb, we called the desk and they did replace it very quickly and were very nice. The bathroom had approx 4 lights and 2 of those bulbs were burnt out...
We had to pay an extra $30 for parking - really don't mind the cost but it took almost 1/2 hour for them to bring our vehicle and it was only park directly across the stree in a parking garage.
For almost $300 a night I felt like the facilities could have been nicer than they are..... I guess I was expecting something "Nice". It's an OK hotel - I would stay at LaQuinta, or a moderate price hotel next time - you are not gaining anything with the price.
Thanks

  • Stayed November 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask michelle m about The Westin Riverwalk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Farmington, NM
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Good Experience”
4 of 5 stars Reviewed November 20, 2012

This place is pricey, but, we knew that and were not disappointed with it. Good service and clean rooms with excellent beds and nice bathroom. Good view of the riverwalk. Can walk to Alamo and all of Riverwalk and many shops and historic places. Good restaurant and and also a good snack bar for coffe and breakfast rolls, etc. Has Starbucks in the rooms too. We were on 11th floor and it was quiet and very nice. When we started to leave the valet went to get our car and found that it had a dead battery. We suspected that THEY had used interior lights and left them on. However, they got our car started and brought it to us and put a charger on it for a while until it would start on it's own. They handled it very well.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Marty M about The Westin Riverwalk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Westin Riverwalk

Also Known As:
The Westin Riverwalk Hotel San Antonio
The Westin Riverwalk Hotel
Westin Hotel San Antonio
Westin San Antonio
Westin Riverwalk
San Antonio Westin
Address: 420 Market Street, San Antonio, TX 78205
Phone Number:
Region: United States > Texas > San Antonio > Downtown
Amenities:
Bar/Lounge Business Center Fitness Center Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotels in San Antonio
#5 Family Hotels in San Antonio
#8 Romantic Hotels in San Antonio
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Located on the world famous Riverwalk in San Antonio, The Westin Riverwalk is in the perfect location to relax and recharge. Expect a warm welcome when you visit our hotel. ... more   less 
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The Westin Riverwalk
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