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“Bad hygiene, poor room condition, poor internet” 2 of 5 stars
Review of Menger Hotel

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Menger Hotel
3.5 of 5 Hotel   |   204 Alamo Plaza, San Antonio, TX 78205   |  
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Hotel amenities
Ranked #111 of 352 Hotels in San Antonio
Germany
1 review
1 helpful vote 1 helpful vote
“Bad hygiene, poor room condition, poor internet”
2 of 5 stars Reviewed November 27, 2008

After finding pubic hairs in the toilet on the day of arrival, it took the hotel about 4 hours to "properly" clean the toilet. A closer look at the rest of the bathroom, however, revealed that it was rather not thoroughly cleaned. The room equipment was quite old, and I could find diverse wrappings (candy bars, etc.) behind chairs, curtains and the TV-cupboard (this is where I finally found the control unit for the air conditioning; otherwise I wouldn't have dared to look behind it). This air condition was quite loud and stinky, which is why I had to turn it off. The internet connection reminded me of the good old days with my 56k modem and the wireless lan in the lobby was inoperative. Similar result with the two costumer PCs in the office. To cut things short: I would have expected more for my money.

  • Stayed November 2008, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
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1,081 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Auckland New Zealand
Contributor
19 reviews 19 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed November 4, 2008

Stayed here for one night. The room was huge and well kept, although the bathroom could certainly have done with a freshen up!!! And a mini bar and fridge in the room would have been great. The staff were friendly although I'm sure I speak for a large number of people when I say that I hate hotel room swipe cards, especially when they don't work!! The coffee machine in the room was also pretty pathetic I must say! Fantastic location though. Notwithstanding this we would stay here again.

  • Liked — History and location
  • Disliked — No mini bar
  • Stayed October 2008, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Silver City, NM
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed October 27, 2008

The lobby is beautiful and very interesting. The outdoor pool is loevely. Staff were professional and courteous. Unfortunately, the room and its condition were awful. My room was truly the size of a shoebox, but there was adequate room to walk on all three sides of the bed. The carpet was very worn, some of the furniture chipped, getting a little worn. I have never had trouble breathing in a hotel room, but two nights in a row I had trouble here. As soon as I switched hotels, didn't have any trouble breathing at night, go figure. I spoke with staff that night, who told me to check back the next day to try and get a different room ( it was claustrophobic). The next day (guess I was too tired and it was too dark to notice when I checked in) I found a very nasty and large (apparently fungally infected) toenail clipping on the floor, it wasn't mine. I then realized there were many clippings concentrated in one area of the room. There was also some food debris on the other side of the bed and a denture repair kit in one of the bedside table drawers. Housekeeping service had been in the room twice that day, and never vacuumed or made up the bed ( I didn't care about the bed, I just thought that was weird), and they never fully emptied the garbage, (they left stuff in the bottom, go figure), so I guess they were only there to change towels. Needless to say, I wondered about the actual and real cleanliness of the room. Management was very nice and listened to my complaints/concerns. I'm sure they would have tried to find me another room, but I wasn't interested anymore. It was too late in the day for me to switch hotels, so I stayed that night and happily left early the next morning. This was my experience.

  • Liked — location was excellent
  • Disliked — room extremely small and not clean
  • Stayed October 2008, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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ohio
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed October 26, 2008

I spent a week at The Menger Hotel in San Antonio. From an historic stand-point this hotel rates an A+. Beautiful, and well-kept lobbies really tell the story of this hotel resting on Alamo grounds. I was not prepared for the "ghostly atmosphere" that seem prevalent, especially in the older section of the hotel over the dining room. The staff is extremely helpful and gracious. My only issue was inconsistency of room temperature. One morning I woke up in a sauna. Putting the dial on cold, sent out a wave of hot air, on the flip side my next door neighbor was bundled up and freezing in her room. I did not research the Menger on-line before going, but was pleasantly surprised upon my return home when I found out about the hauntings. If you want history and atmosphere this is for you.

  • Liked — Historic, great water pressure
  • Disliked — room temperature
  • Stayed October 2008, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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Norman OK
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 23, 2008

This is a belated review but sure it still holds true. We spent a weekend there last December for the Big 12 Championship game and were very pleased. Great location as near the Riverwalk and across from the Alamo. Our room was comfortable and the staff pleasant and the rate very reasonable. We love to stay in historic old hotels and this is certainly one. Did not encounter any ghosts though! :) We would stay there again.

  • Stayed December 2007, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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south TEXAS!
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 23, 2008

I have been staying at the Menger all of my life and I will continue to do so anytime I visit San Antonio. Please do NOT go if you can't appreciate the historical importance and beauty of this hotel. It is not set up for contemporary guests. It's an invitation to an era back in time and only those who can appreciate such should stay here.

Our favorite room is one of the old ones with a balcony overlooking the Alamo Plaza. We have also stayed in the Roosevelt Suite; hoping to get a glance at one of the specters that so many claim haunt the building, but ...alas...to no avail.

Again, please do not make reservations at this hotel if you are looking for updated, modern amenities. But, if you're looking for a blast from the past, this could be the place for you!

Stayed August 2008
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed October 3, 2008

This hotel was in the perfect location in San Antonio. You could walk to every attraction....The Alamo, The Riverwalk, Buckhorn Saloon and Musuem, La Villita.

I would recommend this hotel b/c of its location.

  • Liked — Location
  • Disliked — The Valet was very busy
  • Stayed April 2008, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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Additional Information about Menger Hotel

Address: 204 Alamo Plaza, San Antonio, TX 78205
Phone Number:
Location: United States > Texas > San Antonio
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #111 of 352 Hotels in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Menger Hotel 3.5*
Number of rooms: 316
Official Description (provided by the hotel):
Historic 1859 hotel next to Alamo, 1 block from Riverwalk. Originally built in 1859, The Menger Hotel is located in central San Antonio, one block from the famed Riverwalk, the Children's Museum, and the Buckhorn Museum. Nearby points of interest also include the Rivercenter Mall, Henry B. Gonzalez Convention Center, and San Antonio Central Library. The hotel's Colonial Room Restaurant serves American regional cuisine for breakfast, lunch, dinner and brunch. The historic Menger Bar, a replica of London's House of Lords Pub, features cherry paneling and booth seating. Room service is also available.The Menger Hotel's tropical courtyard garden looks out onto an outdoor heated pool. On-site recreational amenities also include a spa tub, a sauna, and a fitness facility with cardiovascular equipment. The full-service Alamo Plaza Spa offers spa treatments including massages, scrubs, facials, and a Finnish sauna. More than 11,618 square feet of flexible function space accommodates up to 750 guests and includes the Plaza Ballroom, 9 meeting and conference rooms, poolside rooms, and a terrace that overlooks the Menger Court. Valet parking is available (surcharge). Complimentary wireless Internet access is offered in all public areas. The Menger Hotel is a smoke-free property.Built in 1859, the five-story Menger Hotel is next to the Alamo and just one block from the Children's Museum and the shops at the Riverwalk; the arts community of La Villita is four blocks away. The hotel features the Colonial Room Restaurant and the historic Menger Bar, a replica of London’s House of Lord’s Pub. Additional amenities include an outdoor pool, a spa tub, and a spa offering European-style treatments. ... more   less 
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