Upon arrival we were forced to stay on street due to major traffic jam at valet parking. Taxi driver didn't mind. The delay was nearly 5 min. Once inside I felt a little better as there was no line to check in. The gentleman at the front desk could not have been nicer order efficient . He was also very knowledgeable about local restaurants. The elevators are very quick and are called using a keypad. The hall ways were nice and clean. Room was very crisp and clean. Well designed . Unfortunately I opened the door to the balcony and saw a large water tank! This killed my buzz!

Overall the hotel is in a pretty good location. The staff could not have been more helpful and professional.

I rated this hotel 4/5 stars simply due to the water tank view. I was on the 7th floor.

Thanks

I'm going to keep it simple; if you can deal with poor service, lousy parking, no-help management, for an excellent location then stay here. There are much better quality hotels with good locations on the river walk. This hotel doesn't live up to the Hilton name or star rankings.

everytime we visit San Antonio we like to have drinks and appitizers at Tex Sports bar at the Hilton Palacio Del Rio and we request Sheila as our waitress! The margaritas & food are great Make sure you request Sheila as your waitress... she takes excellent care of you! We visit Sheila at least once a year.... Love ya Sheila thanks for making my birthday celebtation so special.... Hope to see you again real soon....

Within an hour of checking in, the front desk staff sent up a bottle of champagne and chiocolate cake for my birthday! It was very unexpected and have never had this happen before. The entire hotel staff was extremely helpful and always smiling. The hotel sits on the beautiful Riverwalk, and everything you need is in walking distance, including the mall! I will definitely be staying here on my trips to San Antonio, and highly recommend it to anyone!