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Hilton Palacio del Rio: Traveler Reviews

4.0 of 5
200 South Alamo Street, San Antonio, TX 78205
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Hilton Palacio del Rio
Ranked #44 of 343 hotels in San Antonio
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684 reviews from our community

Traveler rating
    245
    277
    95
    39
    28
See reviews for
Families
113
 
Couples
187
 
Solo
36
 
Business
238
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Lincoln, NE
Top Contributor
210 reviews 210 reviews
48 hotel reviews
Reviews in 54 cities Reviews in 54 cities
46 helpful votes 46 helpful votes
“Great location, nice rooms”
4 of 5 stars Reviewed February 13, 2013

The location is perfectly situated in the heart of the river walk. There was a large group arriving when I checked in that slowed the process down quite a bit. Otherwise everything was fine with this hotel. The Dirty Nelly's Irish pub located on the lower level is a ton of fun also.

Stayed February 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashville, Tennessee
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“River Walk View, sort of!”
4 of 5 stars Reviewed February 12, 2013 via mobile

Upon arrival we were forced to stay on street due to major traffic jam at valet parking. Taxi driver didn't mind. The delay was nearly 5 min. Once inside I felt a little better as there was no line to check in. The gentleman at the front desk could not have been nicer order efficient . He was also very knowledgeable about local restaurants. The elevators are very quick and are called using a keypad. The hall ways were nice and clean. Room was very crisp and clean. Well designed . Unfortunately I opened the door to the balcony and saw a large water tank! This killed my buzz!

Overall the hotel is in a pretty good location. The staff could not have been more helpful and professional.

I rated this hotel 4/5 stars simply due to the water tank view. I was on the 7th floor.

Thanks

  • Stayed February 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Curt M about Hilton Palacio del Rio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
1 review
“Poor Service, Terrible Parking, Poor Customer Service, Excellent Location”
1 of 5 stars Reviewed February 8, 2013

I'm going to keep it simple; if you can deal with poor service, lousy parking, no-help management, for an excellent location then stay here. There are much better quality hotels with good locations on the river walk. This hotel doesn't live up to the Hilton name or star rankings.

  • Stayed December 2012, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Sam B about Hilton Palacio del Rio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BGSanAntonio, Director of Sales at Hilton Palacio del Rio, responded to this review
February 12, 2013
Thank you for staying with us and taking the time to write a review. I am sorry we did not deliver on your expectations. We have shared your comments with the team to help us improve as we strive to provide exceptional service every time. We hope that you will give us an opportunity to regain your trust the next time you visit San Antonio.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Visit Tex sports bar! Best waitress Sheila!!!”
5 of 5 stars Reviewed February 5, 2013

everytime we visit San Antonio we like to have drinks and appitizers at Tex Sports bar at the Hilton Palacio Del Rio and we request Sheila as our waitress! The margaritas & food are great Make sure you request Sheila as your waitress... she takes excellent care of you! We visit Sheila at least once a year.... Love ya Sheila thanks for making my birthday celebtation so special.... Hope to see you again real soon....

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
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Ask supermom311 about Hilton Palacio del Rio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Fresnos, Texas
1 review
“Excellent!”
5 of 5 stars Reviewed February 5, 2013

Within an hour of checking in, the front desk staff sent up a bottle of champagne and chiocolate cake for my birthday! It was very unexpected and have never had this happen before. The entire hotel staff was extremely helpful and always smiling. The hotel sits on the beautiful Riverwalk, and everything you need is in walking distance, including the mall! I will definitely be staying here on my trips to San Antonio, and highly recommend it to anyone!

Room Tip: Choose a room with a River view! Just beautiful!
See more room tips
  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Lisa C about Hilton Palacio del Rio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BGSanAntonio, Director of Sales at Hilton Palacio del Rio, responded to this review
February 8, 2013
Lisa C - Happy belated birthday! Thank you so much for sharing your experience with us! We will definitely share your positive comments with the entire team and look forward to welcoming you back next time! Cheers,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Palacio del Rio

Also Known As:
Hilton Palacio Del Rio Hotel
Hilton Palacio Del Rio Hotel San Antonio
Hilton Hotel San Antonio
Hilton San Antonio
Palacio Del Rio Hilton
San Antonio Hilton
Address: 200 South Alamo Street, San Antonio, TX 78205
Phone Number:
Region: United States > Texas > San Antonio
Amenities:
Bar/Lounge Business Center Fitness Center Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#25 Romantic Hotels in San Antonio
#26 Business Hotels in San Antonio
#36 Family Hotels in San Antonio
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Explore San Antonio from the Hilton Palacio del Rio and enjoy our San Antonio hotel’s contemporary, hacienda style setting. Spectacularly situated on the banks of the famous San Antonio River Walk, this San Antonio hotel offers 485 Guest Rooms with private balconies and a range of thoughtful amenities including modern 37-inch HD TVs, high-speed internet access and a connectivity center. Unwind with a great night’s sleep in a comfy bed and admire breathtaking panoramas across San Antonio. ... more   less 
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