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“River Walk View, sort of!” 4 of 5 stars
Review of Hilton Palacio del Rio

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Hilton Palacio del Rio
4.0 of 5 Hotel   |   200 South Alamo Street, San Antonio, TX 78205 (East Side)   |  
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HHonors Weekend
Ranked #25 of 347 hotels in San Antonio
Nashville, Tennessee
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“River Walk View, sort of!”
4 of 5 stars Reviewed February 12, 2013 via mobile

Upon arrival we were forced to stay on street due to major traffic jam at valet parking. Taxi driver didn't mind. The delay was nearly 5 min. Once inside I felt a little better as there was no line to check in. The gentleman at the front desk could not have been nicer order efficient . He was also very knowledgeable about local restaurants. The elevators are very quick and are called using a keypad. The hall ways were nice and clean. Room was very crisp and clean. Well designed . Unfortunately I opened the door to the balcony and saw a large water tank! This killed my buzz!

Overall the hotel is in a pretty good location. The staff could not have been more helpful and professional.

I rated this hotel 4/5 stars simply due to the water tank view. I was on the 7th floor.

Thanks

  • Stayed February 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,006 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (256)
Date | Rating
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English first
Austin, Texas
1 review
1 of 5 stars Reviewed February 8, 2013

I'm going to keep it simple; if you can deal with poor service, lousy parking, no-help management, for an excellent location then stay here. There are much better quality hotels with good locations on the river walk. This hotel doesn't live up to the Hilton name or star rankings.

  • Stayed December 2012, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BGSanAntonio, Director of Sales at Hilton Palacio del Rio, responded to this review, February 12, 2013
Thank you for staying with us and taking the time to write a review. I am sorry we did not deliver on your expectations. We have shared your comments with the team to help us improve as we strive to provide exceptional service every time. We hope that you will give us an opportunity to regain your trust the next time you visit San Antonio.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed February 5, 2013

everytime we visit San Antonio we like to have drinks and appitizers at Tex Sports bar at the Hilton Palacio Del Rio and we request Sheila as our waitress! The margaritas & food are great Make sure you request Sheila as your waitress... she takes excellent care of you! We visit Sheila at least once a year.... Love ya Sheila thanks for making my birthday celebtation so special.... Hope to see you again real soon....

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Fresnos, Texas
1 review
5 of 5 stars Reviewed February 5, 2013

Within an hour of checking in, the front desk staff sent up a bottle of champagne and chiocolate cake for my birthday! It was very unexpected and have never had this happen before. The entire hotel staff was extremely helpful and always smiling. The hotel sits on the beautiful Riverwalk, and everything you need is in walking distance, including the mall! I will definitely be staying here on my trips to San Antonio, and highly recommend it to anyone!

Room Tip: Choose a room with a River view! Just beautiful!
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  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BGSanAntonio, Director of Sales at Hilton Palacio del Rio, responded to this review, February 8, 2013
Lisa C - Happy belated birthday! Thank you so much for sharing your experience with us! We will definitely share your positive comments with the entire team and look forward to welcoming you back next time! Cheers,
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Los Angeles, California
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 5, 2013

The Hilton Palacio del Rio sits right on the River Walk with a great restaurant, river view and next door to Durty Nelly's for live music nightly. The staff was very helpful. The room had a balcony but ask for River View....we were facing the convention center, which is boring view. The pool deck was fine, although the jacuzzi was small. The concierge and front desk service were fantastic. Overall, very enjoyable.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BGSanAntonio, Director of Sales at Hilton Palacio del Rio, responded to this review, February 8, 2013
ForTiffany - Thank you for staying with us recently and taking the time to write a review. I am glad you enjoyed The River's Edge Cafe since we renovated it! I will also pass along your great comments about our Front Desk and Bell Staff. Thanks again and we look forward to having you stay with us again the next time travels bring you to San Antonio. All the best,
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Brownsville, Texas
1 review
5 of 5 stars Reviewed February 4, 2013

Staying at the Hilton Palacio del Rio was the best decision we made. We planned a weekend getaway and never imagined we would get the service we received. Lindsey our front desk attendant was great. The room was very comfortable and I know I will return. Great hopsitality from all staff.

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed February 1, 2013

Watch out for parking - it's $39/day for valet. But this hotel is in a PERFECT location; you walk right out of the back onto the main part of the Riverwalk. The breakfast buffet was good, for $20 with unlimited coffee, juice, etc. And Durty Nelly's is a fun place to start off your night.

Room Tip: if you want the best, get the riverwalk view room - but even the city view rooms are perfectly OK.
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hilton Palacio del Rio

Also Known As:
Hilton Palacio Del Rio Hotel
Hilton Palacio Del Rio Hotel San Antonio
Hilton Hotel San Antonio
Hilton San Antonio
Palacio Del Rio Hilton
San Antonio Hilton
Address: 200 South Alamo Street, San Antonio, TX 78205
Phone Number:
Location: United States > Texas > San Antonio > East Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#17 Business Hotel in San Antonio
#25 Top resorts Hotel in San Antonio
#25 Romantic Hotel in San Antonio
#25 Luxury Hotel in San Antonio
#28 Family Hotel in San Antonio
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hilton Palacio del Rio 4*
Official Description (provided by the hotel):
Explore San Antonio from the Hilton Palacio del Rio and enjoy our San Antonio hotel’s contemporary, hacienda style setting. Spectacularly situated on the banks of the famous San Antonio River Walk, this San Antonio hotel offers 485 Guest Rooms with private balconies and a range of thoughtful amenities including modern 37-inch HD TVs, high-speed internet access and a connectivity center. Unwind with a great night’s sleep in a comfy bed and admire breathtaking panoramas across San Antonio. ... more   less 
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