We recently stayed two nights in an 11th floor room with a river view balcony. The hotel is beautiful, and staff is very friendly. For the holidays, the hotel even has a large gingerbread house on display (about 10 ft tall?). This was a nice touch for the kids. There is easy access to the Riverwalk just by taking the elevator from your room floor all the way down to the river level, and the hotel is conveniently located next to La Villita and many restaurants. The hotel has nice modern touches, including a touch elevator panel that pre-programs where the elevator will go.
The room looks very clean and modern. The beds and pillows were very comfortable, and there was even a small refrigerator. The view of the Riverwalk was beautiful with all of the holiday lights, but there is a huge water tank that detracts from the view, at least from our room. I was only able to see the Riverwalk if I looked straight down from the balcony, as the rest is blocked by the water tank. Given all of the "awesome view" reviews, I had higher expectations of the view.
Two minor issues during our stay: 1) While the shower faucet system looks very modern, the shower head continued to leak water from the top even when we tried to run a bath. This was only mildly irritating to my toddlers, so I did not try to get the hotel to fix it. 2) On our second day, the TV stopped working, but maintenance was able to replace the TV within 30 mins. Great staff!
Overall, great stay in a comfortable room with great service. Parking is expensive at $39 a day (we valeted), but we expected it given the location. Also, we were forewarned at check-in to call ahead for our car 30 minutes before we wanted to leave so we never had to wait in the lobby for our car.
- Official Description (provided by the hotel):
- Explore San Antonio from the Hilton Palacio del Rio and enjoy our San Antonio hotel’s contemporary, hacienda style setting. Spectacularly situated on the banks of the famous San Antonio River Walk, this San Antonio hotel offers 485 Guest Rooms with private balconies and a range of thoughtful amenities including modern 37-inch HD TVs, high-speed internet access and a connectivity center. Unwind with a great night’s sleep in a comfy bed and admire breathtaking panoramas across San Antonio. ... more less
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- Also Known As:
- Hilton Palacio Del Rio Hotel San Antonio
- Hilton Hotel San Antonio
- Hilton San Antonio
- Palacio Del Rio Hilton
- San Antonio Hilton