We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Cudos to Logan” 5 of 5 stars
Review of Hilton Palacio del Rio

Save Saved
You added Hilton Palacio del Rio to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Hilton Palacio del Rio
4.0 of 5 Hotel   |   200 South Alamo Street, San Antonio, TX 78205 (East Side)   |  
  |  
Hotel deals
  |  
Hotel website
  |  
Hotel amenities
Offers & Announcements
HHonors Weekend
Ranked #22 of 351 hotels in San Antonio
San Antonio, Texas
1 review
“Cudos to Logan”
5 of 5 stars Reviewed January 1, 2013

I was very unhappy at check in with many, many changes to the accommodations and prices for this year's New Year Eve celebration, with a female clerk. I am a Diamond member and stay at the hotel for NYE every year for many years, and I expect for things to be a certain way. I reserved 3 rooms for this particular stay. I had to go back up to the front desk for additional parking passes and Logan was very accommodating, professional and polite to my being unhappy. I appreciated he was sincere and I walked away with a smile and felt a lot better, due to his attention and eagerness to make me happy. I appreciate him very much and so should Hilton!

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BGSanAntonio, Director of Sales at Hilton Palacio del Rio, responded to this review, January 3, 2013
Thank you for being a loyal Diamond Member and sharing New Year's Eve with us on multiple occasions. Thank you also for recognizing Logan and, yes, we appreciate him too and will be sure to share your comments with our entire team! It is great hear he was able to accommodate your requests and make you smile. I hope we have the opportunity to celebrate the New Year with you again this year!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,119 people have reviewed this hotel

Traveler rating
    511
    391
    134
    48
    35
See reviews for
187
311
43
396
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (281)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 1, 2013 via mobile

We are Hilton Hornors members. We have stayed at this Hilton twice and both times we have walked away disappointed. The food is average and not worth the money. Better off going to Denny's, Ihop or Jim's. The walls are paperthin so if want to sleep at night dont stay at this hotel. We really hope it would be better the second time around but not so and was very unhappy. Some of the staff are very unpleasant. Needless to say I can't say enough how disappointed we are.

  • Stayed December 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BGSanAntonio, Director of Sales at Hilton Palacio del Rio, responded to this review, January 3, 2013
Thank you for staying with us again and taking the time to provide your feedback. I am sorry we have been unable to deliver on your expectations. We strive to provide great service and it is apparent we fell short. We will share your comments with our entire staff. Thank you again for taking the time to write a review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 27, 2012

Just wanted to getaway with my boyfriend for the weekend. We were on the 6th floor room 616 riverview side friday thru sunday...awesome view of the river....the christmas lights were beautiful from the balcony...we liked the easy access to the hotel from the riverwalk...plenty of food choices on the riverwalk...very romantic...smooth parking...comfortable bed...clean rooms...fast elevators

Room Tip: riverview room
See more room tips
  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 4 cities Reviews in 4 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed December 27, 2012

This was our second time here, and loved it again. The staff was very feiendly and helpful. The room was very comfy and inviting. Love, Love the bed and pillows. That alone is worth your stay. The location is awesome. You can take the elevator down to the Riverwalk. No need to drive anywhere. The Alamo is just around the corner. The only thing I disliked was the parking, very expensive. Other than that, would recommend to everyone!

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beaumont, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed December 27, 2012

The room was very clean and had a beautiful view with balcony that over looked the Riverwalk. Had breakfast in hotel which was also good. Very friendly and helpful staff from housekeeping to front desk. We would definitely stay here again. We also loved the location it was so close to all the restaurants and bars located along the riverwalk.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Flower Mound, Texas
Top Contributor
102 reviews 102 reviews
27 hotel reviews
Reviews in 57 cities Reviews in 57 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed December 27, 2012

This Hilton was lovely. Great bed, friendly service, and, best of all, a balcony right on the riverwalk. However, if having a really wonderful view of the river is your primary objective, you may wish to look farther. We were in room 908, and our direct view was of a large water tank right across the river.

Room Tip: I believe rooms toward the ends of the hall would have a better view of the riverwalk, with the wate...
See more room tips
  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed December 26, 2012

I went to visit my husband for a few days while he's just began work in the area. This is the best place to stay, beautiful hotel, wonderful rooms, food is great and of course right on the magnificent Riverwalk. When we checked in it was a little hectic, because there seem to be a problem with the keys, the staff seemed a little stressed but it was understandable being christmas weekend. However, you can always tell the quality of a Hotel by its leadership, and I would like to say that they came through with flying colors. Special thanks to Federico Mato, for a job well done. I will stay here again, and it will be my preferred Hotel. My only complaint is be careful renting movies, (my husband never reads the fine print on anything including our marriarge license) because they advertise the 4.99 price but it most likely will be alot more.

But other than that, this is a great place to stay!!!

Room Tip: All the rooms are very nice, but of course everyone wants a Riverwalk view.
See more room tips
  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Been to Hilton Palacio del Rio? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Palacio del Rio

Address: 200 South Alamo Street, San Antonio, TX 78205
Phone Number:
Location: United States > Texas > San Antonio > East Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#17 Romantic Hotel in San Antonio
#18 Family Hotel in San Antonio
#19 Business Hotel in San Antonio
#22 Luxury Hotel in San Antonio
#22 Top resorts Hotel in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Palacio del Rio 4*
Official Description (provided by the hotel):
Explore San Antonio from the Hilton Palacio del Rio and enjoy our San Antonio hotel’s contemporary, hacienda style setting. Spectacularly situated on the banks of the famous San Antonio River Walk, this San Antonio hotel offers 485 Guest Rooms with private balconies and a range of thoughtful amenities including modern 37-inch HD TVs, high-speed internet access and a connectivity center. Unwind with a great night’s sleep in a comfy bed and admire breathtaking panoramas across San Antonio. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Priceline, Booking.com, Expedia, Orbitz, Hilton Hotels, Tingo, Travelocity, BookingOdigeoWL, getaroom.com, Agoda, Reservation Counter, Hotels.com, Otel and Venere so you can book your Hilton Palacio del Rio reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Palacio Del Rio Hotel San Antonio
Hilton Hotel San Antonio
Hilton San Antonio
Palacio Del Rio Hilton
San Antonio Hilton

Owners: What's your side of the story?

If you own or manage Hilton Palacio del Rio, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.