I was very unhappy at check in with many, many changes to the accommodations and prices for this year's New Year Eve celebration, with a female clerk. I am a Diamond member and stay at the hotel for NYE every year for many years, and I expect for things to be a certain way. I reserved 3 rooms for this particular stay. I had to go back up to the front desk for additional parking passes and Logan was very accommodating, professional and polite to my being unhappy. I appreciated he was sincere and I walked away with a smile and felt a lot better, due to his attention and eagerness to make me happy. I appreciate him very much and so should Hilton!
- Also Known As:
- Hilton Palacio Del Rio Hotel
- Hilton Palacio Del Rio Hotel San Antonio
- Hilton Hotel San Antonio
- Hilton San Antonio
- Palacio Del Rio Hilton
- San Antonio Hilton
- Official Description (provided by the hotel):
-
Explore San Antonio from the Hilton Palacio del Rio and enjoy our San Antonio hotel’s contemporary, hacienda style setting. Spectacularly situated on the banks of the famous San Antonio River Walk, this San Antonio hotel offers 485 Guest Rooms with private balconies and a range of thoughtful amenities including modern 37-inch HD TVs, high-speed internet access and a connectivity center. Unwind with a great night’s sleep in a comfy bed and admire breathtaking panoramas across San Antonio.
...
more
less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hilton Hotels, Travelocity, Hotels.com, Priceline, Venere and Tingo so you can book your Hilton Palacio del Rio reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.