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Hilton Palacio del Rio: Traveler Reviews

4.0 of 5
200 South Alamo Street, San Antonio, TX 78205
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Hilton Palacio del Rio
Ranked #44 of 343 hotels in San Antonio
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685 reviews from our community

Traveler rating
    246
    277
    95
    39
    28
See reviews for
Families
113
 
Couples
187
 
Solo
36
 
Business
238
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
San Antonio, Texas
1 review
“Cudos to Logan”
5 of 5 stars Reviewed January 1, 2013

I was very unhappy at check in with many, many changes to the accommodations and prices for this year's New Year Eve celebration, with a female clerk. I am a Diamond member and stay at the hotel for NYE every year for many years, and I expect for things to be a certain way. I reserved 3 rooms for this particular stay. I had to go back up to the front desk for additional parking passes and Logan was very accommodating, professional and polite to my being unhappy. I appreciated he was sincere and I walked away with a smile and felt a lot better, due to his attention and eagerness to make me happy. I appreciate him very much and so should Hilton!

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Carmen D about Hilton Palacio del Rio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BGSanAntonio, Director of Sales at Hilton Palacio del Rio, responded to this review
January 3, 2013
Thank you for being a loyal Diamond Member and sharing New Year's Eve with us on multiple occasions. Thank you also for recognizing Logan and, yes, we appreciate him too and will be sure to share your comments with our entire team! It is great hear he was able to accommodate your requests and make you smile. I hope we have the opportunity to celebrate the New Year with you again this year!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
“Not Happy”
3 of 5 stars Reviewed January 1, 2013 via mobile

We are Hilton Hornors members. We have stayed at this Hilton twice and both times we have walked away disappointed. The food is average and not worth the money. Better off going to Denny's, Ihop or Jim's. The walls are paperthin so if want to sleep at night dont stay at this hotel. We really hope it would be better the second time around but not so and was very unhappy. Some of the staff are very unpleasant. Needless to say I can't say enough how disappointed we are.

  • Stayed December 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
Ask Sammy160 about Hilton Palacio del Rio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BGSanAntonio, Director of Sales at Hilton Palacio del Rio, responded to this review
January 3, 2013
Thank you for staying with us again and taking the time to provide your feedback. I am sorry we have been unable to deliver on your expectations. We strive to provide great service and it is apparent we fell short. We will share your comments with our entire staff. Thank you again for taking the time to write a review.
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Dallas, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Great December Getaway!”
5 of 5 stars Reviewed December 27, 2012

Just wanted to getaway with my boyfriend for the weekend. We were on the 6th floor room 616 riverview side friday thru sunday...awesome view of the river....the christmas lights were beautiful from the balcony...we liked the easy access to the hotel from the riverwalk...plenty of food choices on the riverwalk...very romantic...smooth parking...comfortable bed...clean rooms...fast elevators

Room Tip: riverview room
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask OMG1983 about Hilton Palacio del Rio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
“Perfect Location!!”
5 of 5 stars Reviewed December 27, 2012

This was our second time here, and loved it again. The staff was very feiendly and helpful. The room was very comfy and inviting. Love, Love the bed and pillows. That alone is worth your stay. The location is awesome. You can take the elevator down to the Riverwalk. No need to drive anywhere. The Alamo is just around the corner. The only thing I disliked was the parking, very expensive. Other than that, would recommend to everyone!

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beaumont, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Great Hotel”
5 of 5 stars Reviewed December 27, 2012

The room was very clean and had a beautiful view with balcony that over looked the Riverwalk. Had breakfast in hotel which was also good. Very friendly and helpful staff from housekeeping to front desk. We would definitely stay here again. We also loved the location it was so close to all the restaurants and bars located along the riverwalk.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask 2travelthere about Hilton Palacio del Rio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Palacio del Rio

Also Known As:
Hilton Palacio Del Rio Hotel
Hilton Palacio Del Rio Hotel San Antonio
Hilton Hotel San Antonio
Hilton San Antonio
Palacio Del Rio Hilton
San Antonio Hilton
Address: 200 South Alamo Street, San Antonio, TX 78205
Phone Number:
Region: United States > Texas > San Antonio
Amenities:
Bar/Lounge Business Center Fitness Center Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#25 Romantic Hotels in San Antonio
#26 Business Hotels in San Antonio
#36 Family Hotels in San Antonio
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Explore San Antonio from the Hilton Palacio del Rio and enjoy our San Antonio hotel’s contemporary, hacienda style setting. Spectacularly situated on the banks of the famous San Antonio River Walk, this San Antonio hotel offers 485 Guest Rooms with private balconies and a range of thoughtful amenities including modern 37-inch HD TVs, high-speed internet access and a connectivity center. Unwind with a great night’s sleep in a comfy bed and admire breathtaking panoramas across San Antonio. ... more   less 
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