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“Perfect Location!!” 5 of 5 stars
Review of Hilton Palacio del Rio

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Hilton Palacio del Rio
4.0 of 5 Hotel   |   200 South Alamo Street, San Antonio, TX 78205 (East Side)   |  
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Ranked #20 of 352 Hotels in San Antonio
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 4 cities Reviews in 4 cities
14 helpful votes 14 helpful votes
“Perfect Location!!”
5 of 5 stars Reviewed December 27, 2012

This was our second time here, and loved it again. The staff was very feiendly and helpful. The room was very comfy and inviting. Love, Love the bed and pillows. That alone is worth your stay. The location is awesome. You can take the elevator down to the Riverwalk. No need to drive anywhere. The Alamo is just around the corner. The only thing I disliked was the parking, very expensive. Other than that, would recommend to everyone!

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,322 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (339)
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English first
Beaumont, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed December 27, 2012

The room was very clean and had a beautiful view with balcony that over looked the Riverwalk. Had breakfast in hotel which was also good. Very friendly and helpful staff from housekeeping to front desk. We would definitely stay here again. We also loved the location it was so close to all the restaurants and bars located along the riverwalk.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Flower Mound, Texas
Top Contributor
102 reviews 102 reviews
27 hotel reviews
Reviews in 57 cities Reviews in 57 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed December 27, 2012

This Hilton was lovely. Great bed, friendly service, and, best of all, a balcony right on the riverwalk. However, if having a really wonderful view of the river is your primary objective, you may wish to look farther. We were in room 908, and our direct view was of a large water tank right across the river.

Room Tip: I believe rooms toward the ends of the hall would have a better view of the riverwalk, with the wate...
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  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Houston, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed December 26, 2012

I went to visit my husband for a few days while he's just began work in the area. This is the best place to stay, beautiful hotel, wonderful rooms, food is great and of course right on the magnificent Riverwalk. When we checked in it was a little hectic, because there seem to be a problem with the keys, the staff seemed a little stressed but it was understandable being christmas weekend. However, you can always tell the quality of a Hotel by its leadership, and I would like to say that they came through with flying colors. Special thanks to Federico Mato, for a job well done. I will stay here again, and it will be my preferred Hotel. My only complaint is be careful renting movies, (my husband never reads the fine print on anything including our marriarge license) because they advertise the 4.99 price but it most likely will be alot more.

But other than that, this is a great place to stay!!!

Room Tip: All the rooms are very nice, but of course everyone wants a Riverwalk view.
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Austin, Texas
Top Contributor
69 reviews 69 reviews
20 hotel reviews
Reviews in 21 cities Reviews in 21 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed December 24, 2012

The rooms are modern and have nice amenities. The shower head is great - thinking about getting one. The balcony had 2 chairs and a table: wonderful place to hang out. The service at the front desk is top-notch. Amazing how the folks at the entrance are able to handle lots of guests arriving - either self-park or valet. The lobby bar has great tables that overlook the River Walk. Our mini-fridge didn't seem to be working, so a replacement fridge was sent to the room in less than 25 minutes. Excellent service.
The only things that weren't up to par were: the carpet could've been vacuumed better and the tissue dispenser only had ~3 tissues in it. Not really something I want to call the Front Desk about but irksome.

Room Tip: River Walk rooms are worth the extra price.
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Kerrville, Texas
1 review
5 of 5 stars Reviewed December 21, 2012

We celebrated our 45th anniversary on the December 16th. Stayed from the 15th until 17th. Wonderful place. RIGHT on the Riverwalk and balconies in all rooms. The bed was to die for. Every single employee was saw greeted us. Very, very courteous. When Phillip (at check in) found out we were having our 45th, he gave us a complimentary breakfast buffet. Special thanks out to Pilar and Yolanda in room service. Love this place! Will definitely be coming back - lots of times.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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plano, tx
Top Contributor
67 reviews 67 reviews
14 hotel reviews
Reviews in 28 cities Reviews in 28 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed December 12, 2012

I am always amazed at how much fun a trip to San Antonio, Tx is especially when one spends time along the famous Riverwalk. And if you are looking for a great hotel in a prime location -the Hilton Palacio Del Rio is the spot. It has well appointed rooms, lots of food choices, personable staff in all phases of operation, and easy access to the Riverwalk. On this particular trip to see the special Holiday river lights, we were enjoying a leisure lunch on the patio at the Hilton Tex's Sports Cafe when one of the Food & Beverage staff (Jennifer M) stopped by to chat. She noticed I was wearing a Durty Nelly's shirt (the Hilton's great Irish Pub on the River) and asked my friend if she had one. Well, she does now thanks to Jennifer quickly getting one off the shelf and giving it to her on the spot. Now that's customer service!

Room Tip: To continue to enjoy the ambiance of the river, ask for a balcony room on the river side.
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  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Palacio del Rio

Address: 200 South Alamo Street, San Antonio, TX 78205
Phone Number:
Location: United States > Texas > San Antonio > East Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#9 Luxury Hotel in San Antonio
#11 Business Hotel in San Antonio
#16 Romantic Hotel in San Antonio
#19 Family Hotel in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Palacio del Rio 4*
Number of rooms: 485
Official Description (provided by the hotel):
Explore San Antonio from the Hilton Palacio del Rio and enjoy our San Antonio hotel’s contemporary, hacienda style setting. Spectacularly situated on the banks of the famous San Antonio River Walk, this San Antonio hotel offers 485 Guest Rooms with private balconies and a range of thoughtful amenities including modern 37-inch HD TVs, high-speed internet access and a connectivity center. Unwind with a great night’s sleep in a comfy bed and admire breathtaking panoramas across San Antonio. ... more   less 
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Also Known As:
Hilton Palacio Del Rio Hotel San Antonio
Hilton Hotel San Antonio
Hilton San Antonio
Palacio Del Rio Hilton
San Antonio Hilton

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