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Hilton Palacio del Rio: Traveler Reviews

4.0 of 5
200 South Alamo Street, San Antonio, TX 78205
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Hilton Palacio del Rio
Ranked #44 of 343 hotels in San Antonio
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687 reviews from our community

Traveler rating
    247
    278
    95
    39
    28
See reviews for
Families
114
 
Couples
188
 
Solo
36
 
Business
238
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Milwaukee, Wisconsin
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
“GREAT LOCATION”
5 of 5 stars Reviewed November 20, 2012

We had a river view and it was a great hotel stay. Very clean, everyone was very friendly and helpful. We were looking for a bar to watch the Packer game at, and we were directed to a great place. Take the elevator town to the river level, and we were right were the action was. Walked everywhere for dinner and just had a great time.

Room Tip: The riverview rooms are worth it.
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Brentwood, Tennessee
1 review
“Best muffins!”
5 of 5 stars Reviewed November 19, 2012

The breakfast muffins were wonderful. I was blown away by the chocolate, banana nut and bran muffins. The chef manages to make the muffin tops very crisp but keeps the centers light and fluffy. I couldn't get enough of them! The wait staff in the downstairs restaurant were lots of fun. When I complimented the muffins, they brought the chef out to meet me and he told me how I could make them. That was really nice!

Room Tip: My river side and high room offered great views and was very quiet.
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  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
16 helpful votes 16 helpful votes
“Nice renovation, still lacks in overall amenities”
4 of 5 stars Reviewed November 15, 2012

Loved the location if you are running in the Rock n Roll Marathon and 1/2 for 2013. I was across the street from my starting corral which meant I could use the amenities of the hotel room right up to the start time. I also was amazed that after finishing the 1/2 and walking a quick walk back to the Hotel, the streets were clear and there were no obstacles to leaving the Hotel. The new elevators are cool, the room renovations are nice: our room was clean and comfy. The downsides sound a little nit-picky: our toilet rocked, our shower leaked onto the floors, and the noise level from adjacent rooms and the hallway was a little loud. Also the bar downstairs was definately an afterthought. Access to the riverwalk can be made by elevator, but other than that is a lot of narrow stairs. Overall a nice stay for a mid-priced hotel.

Room Tip: If you want to see the race start line request room looking towards the Alamo dome rather than the R...
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  • Stayed November 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Philadelphia, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Beautiful location!!!”
5 of 5 stars Reviewed November 14, 2012 via mobile

Stayed at the Hilton for a conference. What a great location. Staff more more than friendly. Had an issue with the television, called front desk, maintenance to our room in 5 minutes, nice gentleman and TV fixed!!!
Would definitely return for a vacation:)

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Okinawa-shi, Okinawa, Japan
Senior Reviewer
10 reviews 10 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Nice hotel”
4 of 5 stars Reviewed November 14, 2012

Nice hotel that met and exceeded travel needs. I was staying as a convenient location for running in marathon. My starting point/corral was located right across the street near the same location for the expo to pick up my running bib and swag. The hotel itself was still under renovation; primarily the restaurant area but they still had room service and breakfast Buffett capability. I had the traveler's delight deal that covered breakfast for two, valet parking, and Internet--a good deal for me! They also had a nice and comfortable bar area with big screen to catch the game. The room was good size and the bathroom looked recently renovated--nicely done. Surprising, we were above Nelly's bar but as it got late the noise level was reduced somehow...I say this as I could hear the crowd earlier in the night but they must have moved indoors to reduce the noise or we could have just got lucky as it quieted down. The elevators had a new twist with picking the floor in the hallway display screen then you were informed on the screen what elevator to get on...worked well enough but had to pay attention as you could not select a floor from inside the elevator. We got lucky on the valet with it only taking 15 minutes (or less) to get our car when we checked out of the hotel. Overall a very nice weekend stay!

Room Tip: Lower floor might be funnier if you want to hang out on the balcony...I get a bit of vertigo at heig...
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Hilton Palacio del Rio

Also Known As:
Hilton Palacio Del Rio Hotel San Antonio
Hilton Palacio Del Rio Hotel
Hilton Hotel San Antonio
Hilton San Antonio
Palacio Del Rio Hilton
San Antonio Hilton
Address: 200 South Alamo Street, San Antonio, TX 78205
Phone Number:
Region: United States > Texas > San Antonio
Amenities:
Bar/Lounge Business Center Fitness Center Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#25 Romantic Hotels in San Antonio
#26 Business Hotels in San Antonio
#36 Family Hotels in San Antonio
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Explore San Antonio from the Hilton Palacio del Rio and enjoy our San Antonio hotel’s contemporary, hacienda style setting. Spectacularly situated on the banks of the famous San Antonio River Walk, this San Antonio hotel offers 485 Guest Rooms with private balconies and a range of thoughtful amenities including modern 37-inch HD TVs, high-speed internet access and a connectivity center. Unwind with a great night’s sleep in a comfy bed and admire breathtaking panoramas across San Antonio. ... more   less 
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