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“Conference Hotel” 5 of 5 stars
Review of Hilton San Antonio Airport

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Hilton San Antonio Airport
3.5 of 5 Hotel   |   611 NW Loop 410, San Antonio, TX 78216 (North Central)   |  
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Park, Stay & Go
Ranked #176 of 353 Hotels in San Antonio
Seguin, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Conference Hotel”
5 of 5 stars Reviewed February 26, 2013

We have been having our annual conference at this hotel for more than 20 years. The staff is always courteous and helpful. The rooms are clean and spacious. The food is above average for quality and the service is very good.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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422 reviews from our community

Traveler rating
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    113
    70
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
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English first
Wichita Falls, Texas
Top Contributor
237 reviews 237 reviews
81 hotel reviews
Reviews in 86 cities Reviews in 86 cities
147 helpful votes 147 helpful votes
4 of 5 stars Reviewed February 19, 2013

The hotel is within 15 minutes of the airport, close to a mall and numerous restaurants. The entry is a little awkward, but just read the signs and it takes you into the parking garage. I found it a positive to be able to park before I checked in, short walk into hotel. Check-in went well and quick, hotel is a bit dated, not bad, but moore important it was but clean. My room was not small as some commented, no visible issues and everything worked well. I don't mind my Hiltons being dated as long as they are clean, and I did not find anything but that. It was a busy property, but was greeted numerous times by staff and was a good stay. Overall, the value/experience was very good and will stay again.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cordova, Tennessee
Top Contributor
66 reviews 66 reviews
27 hotel reviews
Reviews in 32 cities Reviews in 32 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed February 5, 2013

Stayed here for two nights on business trip. No real problems as other reviews
Service: found service to be excellent at all times
Restaurant: Tex's was closed for renovation which was a bummer but they did serve food in bar and it was very good, service excellent
parking: you have to go behind hotel in garage, no out front parking which is unusual but it works out fine, not far to walk
Room: Not large but has what you need, bed was typical Hilton comfortable

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Los Angeles
Top Contributor
63 reviews 63 reviews
31 hotel reviews
Reviews in 29 cities Reviews in 29 cities
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed February 4, 2013

While in the area for business, I thought I was getting a great deal for the money. Parking was kinda crazy but not that bad, checking in was ok, but like many other travelers is was not until I got to my room that I was taken away. Very small room, felt like a NYC hotel, very small and out dated. One towel for a two night stay, limited in room amenties. Your basic hotel trying to nickel and dime you for everything from parking fees ( free at hotel next door ), pay for internet, pay for lousy breakfast. management just didnt seem to care that an HHonors member ( this series of trips made me Platinum ) was staying at there hotel and would be reviewing them, Just not worth the effort.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SAHILTAP, General Manager at Hilton San Antonio Airport, responded to this review, March 6, 2013
Dear Guest,
Thank you for taking time to provide your feedback regarding your stay. I am certainly disappointed that your stay was not all that it could have been.

We value all our guests and especially the HHonors Diamond members, your candid comments will be shared with the staff as we really do care about our guests experience. We haven't charged for parking for over a year so please give us a call so we can refund your parking. We will be updating the property later this year so we hope if your in the area you will give us another shot.

Thanks again and have a great day.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Iowa Park
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed February 2, 2013 via mobile

Stayed here due to a conference. When I arruvwd there was no parking in front to go and check in. When I did finally get to the front desk the girl had sonething else to take care of because she would forget if she didn't do it then. Left me standing for several minutes until I went to the other guy working the desk who never offered to help me. He never told me where the elevators were or where to park. Luckily people in my group told me of the parking garage. This is a very old hotel in need of major repairs!! The elevator in the parking garage was so scarey!! Our meeting room was not big enough for our group.

  • Stayed January 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SAHILTAP, Manager at Hilton San Antonio Airport, responded to this review, February 4, 2013
Dear Valued Guest,

I am sorry we were unable to provide you with the quality of amenities and service you deserved during your recent stay. I apologize for the issues in your room as well as elevator and will work with our maintenance team to ensure this does not happen again. If you return to our area, I hope you will consider staying with us again.

Sincerely,
Hilton San Antonio Airport Management
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Nashville, Tennessee
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 14, 2013

The staff were super helpful. The complimentary shuttle service was fantastic getting one to and from the airport. The room was clean. It is located close to a mall. They did a great job getting our meeting attendees optional salad/soup/meal buffet during lunch time. The food was great and affordable. Overall--great experience!

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 10, 2013

Fine value, convenient to airport. With a car, it is 15 minutes or less to the city's medical school, best shopping malls and downtown (non rush hour). Hotel is older - I spent my first night in San Antonio there over thirty years ago. They have somewhat refreshed it. Breakfast buffet is excellent value.

Room Tip: Upper views have nice views
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SAHILTAP, Manager at Hilton San Antonio Airport, responded to this review, January 14, 2013
Dear Valued Guest,

Thank you for your recent review on this site. We appreciate your comments and are glad you found value in our hotel and convenient location. Again, thank you and we hope to see you again in the future.

Sincerely,
Hilton San Antonio Airport Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton San Antonio Airport

Address: 611 NW Loop 410, San Antonio, TX 78216
Phone Number:
Location: United States > Texas > San Antonio > North Central , Uptown Loop
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #176 of 353 Hotels in San Antonio
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hilton San Antonio Airport 3.5*
Number of rooms: 384
Official Description (provided by the hotel):
Stay at the Hilton San Antonio Airport hotel for easy access to San Antonio International Airport, just under two miles away. Travel for only eight miles to reach the vibrant city of San Antonio, full of culture and attractions. Shop, dine, and be entertained right by our San Antonio Airport hotel at the North Star Mall and Park North entertainment center. ... more   less 
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Also Known As:
Hilton San Antonio Airport Hotel San Antonio
Hilton Hotel San Antonio
San Antonio Hilton

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