The room appeared clean, the staff was friendly, the bar area was welcoming. All of this was forgotten when we realized the family had been bitten by bed bugs. We noticed the bites after check out. When I called, they asked me to fill out an incident report. I did, yet never received a call back. So I called and asked to speak to the manager. He was very professional and nice, but he insisted that the room was inspected and that no bugs were found. He did not offer anything for our inconvenience other than suggesting that it may be gnats or mosquitos. Look at the pictures, and see what you think.
- Official Description (provided by the hotel):
- Stay at the Hilton San Antonio Airport hotel for easy access to San Antonio International Airport, just under two miles away. Travel for only eight miles to reach the vibrant city of San Antonio, full of culture and attractions. Shop, dine, and be entertained right by our San Antonio Airport hotel at the North Star Mall and Park North entertainment center. ... more less
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- Also Known As:
- Hilton San Antonio Airport Hotel San Antonio
- Hilton Hotel San Antonio
- San Antonio Hilton